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if it's that frosty its lifting the lid, may need to defrost and set it lower? Mine is set at 4 1/2 and its in a garage and full of food and everything is frozen just fine. As far as getting a new key its a simple latch lock and you can probably open and close it with a small allen wrench. I never even put the latch on mine and don't use the key, no intention to ever lock it.if you really need a key maybe the insignia website?
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