A:Answer Thank you for your inquiry! If the freezer door on your Insignia™ 20.9 Cu. Ft. French Door Counter-Depth Refrigerator isn't sealing properly at the top, there are several adjustments you can try. First, ensure there are no obstructions blocking the door from closing fully, as items in the freezer can sometimes prevent a tight seal. Next, inspect the door gasket for any damage or debris and clean it thoroughly. You may also be able to adjust the door hinges to improve alignment; consult the user manual for specific instructions. Additionally, check if the refrigerator is level, as an unlevel refrigerator can affect door alignment. Finally, if the door or seal is damaged, consider contacting Insignia™ customer support for assistance with ordering replacement parts or scheduling a service appointment. By following these steps, you can troubleshoot and potentially resolve the issue with the freezer door seal. Keith | Insignia Support https://www.bestbuy.com/site/insignia-20-9-cu-ft-french-door-counter-depth-refrigerator-stainless-steel/6364256.p?skuId=6364256