Questions & Answers

Q: QuestionHow far away can I use this keypad from my device?

• A:Answer This keypad provides wireless connectivity from up to 32.81 ft (10 m) away.

Q: QuestionWhat type of switch technology does this keypad use?

• A:Answer This keypad uses scissor switch technology for a quieter typing experience.

Q: QuestionWhat kind of battery does this keypad use?

• A:Answer This keypad uses one AAA battery, which is included.

Q: QuestionIs this keypad compatible with a Chromebook?

• A:Answer Yes, this keypad is compatible with ChromeOS 89.

Q: QuestionHow many keys does this Insignia keypad have?

• A:Answer This Insignia keypad has 22 keys for numbers, symbols, and special functions.

Q: QuestionDoes this keypad have a number lock function?

• A:Answer Yes, the keypad has LED indicators to show when specific functions, like number lock, are on.

Q: QuestionHello! Is this an independently discoverable bluetooth device or is it bluetooth via USB that plugs into the laptop?

Asked 1 year ago by USBorIndependentlyBluetoothDevice.

• A:Answer This keypad needs nothing plugged in. It's via Bluetooth. It's the first time I ever set up a Bluetooth device and it's great! No ports needed! Very easy to use.

  Answered 1 year ago by CordeaterVerified Purchase

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Q: QuestionWhich bluetooth version does it run on?

Asked 6 months ago by Asmodeus.

• A:Answer Thank you for your inquiry! The Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad uses Bluetooth 5.0 for its wireless connectivity. This should provide a reliable connection with a good range and low power consumption. Keith | Insignia Support

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I use the arrows? If yes, how?

Asked 7 months ago by v.

• A:Answer Yes, you can use the arrow keys on the Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad. Here's how: 1. Pair the Keypad: Ensure the keypad is paired with your device via Bluetooth. Follow the pairing instructions in the user manual if needed. 2. Activate the Arrow Keys: The arrow keys are typically integrated into the number pad. You might need to press the "Num Lock" key to switch between number input and arrow key functions. 3. Use the Arrow Keys: Once activated, you can use the arrow keys for navigation just like you would on a standard keyboard. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: Questionis this compatible with surface 3 laptop

Asked 9 months ago by ralph.

• A:Answer Hi Ralph! Yes, the Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad (NS-PK3KANB24) is compatible with your Surface 3 laptop. This keypad supports Windows operating systems, including Windows 10 and Windows 11, which are compatible with the Surface 3. If you have any other questions or need further assistance, feel free to ask! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-22-key-bluetooth-scissor-switch-number-keypad-for-windows-macos-chromeos-ipados-and-android-black/6567236.p?skuId=6567236

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I enter special characters (such as cent sign, ellipsis, open/close quotation marks, dash, degree symbol) using the ALT+xxxx sequence on the keypad?

Asked 11 months ago by Dwendl.

• A:Answer Thank you for your Inquiry! Yes, you can enter special characters using the ALT+xxxx sequence on the keypad with the Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad. To do this, you would typically hold down the ALT key and then type the corresponding four-digit code using the keypad. However, please note that some special characters may require a different method of input or may not be supported depending on the operating system or software you are using. Keith | Insignia Support https://www.bestbuy.com/site/insignia-22-key-bluetooth-scissor-switch-number-keypad-for-windows-macos-chromeos-ipados-and-android-black/6567236.p?skuId=6567236

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionHas the driver been updated for the new Sequoia iOs? I noticed in a one star review that Insignia stated 3 months ago that there was a need for a driver update for MacBook Air Sequoia 15.2.

Asked 1 month ago by Chris.

Q: QuestionHow do I keep The number lock on? I’ll be typing on the 10-key with the number lock on, but it keeps switching to the other functions on its own (direction keeps and page up/ down). I’ll hit num lock, and sometimes it helps and sometimes not.

Asked 2 months ago by ElaineG36.

• A:Answer It sounds frustrating to have the number lock keep switching off on your Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad. Here are a few steps you can try to keep the number lock on: 1. Check the Battery: Ensure the battery is fully charged or replace it with a new one. A low battery can sometimes cause connectivity issues. 2. Re-pair the Keypad: Disconnect and then reconnect the keypad to your device. This can sometimes reset the connection and resolve any issues. 3. Update Drivers: Make sure your device's Bluetooth drivers are up to date. Outdated drivers can cause connectivity problems. 4. Use the On-Screen Keyboard: If the problem persists, try using the on-screen keyboard to toggle the number lock on. This can sometimes help in maintaining the number lock state. If these steps don't resolve the issue, it might be worth reaching out to our customer support for further assistance. Let me know if there's anything else I can help with!

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionMy laptop doesn't have dedicated number pad. How can I use this #pad and turn off the #pad on my laptop (u i o j k l keys / F12) allowing me to move back and forth from this number pad to the laptop keyboard without turning the number lock on/off?

Asked 3 months ago by Needingageek.

• A:Answer To use the Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad and disable the number pad on your laptop (u, i, o, j, k, l keys) without constantly toggling the number lock, you can follow these steps: 1. Connect the Keypad: Pair the Insignia™ number keypad with your laptop via Bluetooth. Ensure it is connected and functioning properly. 2. Disable Laptop Number Pad: - Windows: You can disable the number pad on your laptop by turning off the Num Lock key. This will prevent the u, i, o, j, k, l keys from acting as a number pad. You can usually do this by pressing the `Fn` key along with the `Num Lock` key (often labeled as `NumLk` or `ScrLk`). - macOS: macOS does not typically use the u, i, o, j, k, l keys as a number pad, so you should be able to use the external keypad without any issues. 3. Switching Between Keyboards: Once the Num Lock is off, you can freely switch between using the Insignia™ number keypad and your laptop keyboard without the need to toggle the Num Lock on and off. If you encounter any issues or need further assistance, feel free to ask! Enjoy the convenience of your new number keypad!

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionI have tried pairing the insignia to the following devices and it has not been seen however other devices such as ear buds and speakers are discovered Dell Inspiron Windows 11 Acer windows 10 Android tablet and a phone versions 13 and 15

Asked 4 months ago by Lost.

• A:Answer Return the product as it was defective

  Answered 4 months ago by Anonymous

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Q: QuestionHi. Is there an off/on switch to minimize frequency of battery replacement? Thanks!

Asked 6 months ago by KeithM.

• A:Answer Yes, the Insignia 22-Key Bluetooth Scissor Switch Number Keypad does have an on/off switch. This feature can help you conserve battery life by turning off the keypad when it's not in use. If you have any other questions or need further assistance, feel free to ask!

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this be paired with an iPhone and used to dial phone numbers?

Asked 6 months ago by ShaNay.

• A:Answer The Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad is compatible with various operating systems, including Windows, macOS, ChromeOS, iPadOS, and Android. However, it is primarily designed for numerical input and does not have the functionality to dial phone numbers directly from an iPhone. If you need a device to dial phone numbers from your iPhone, you might want to consider a Bluetooth headset or a smart speaker with voice assistant capabilities, which can handle calls more effectively.

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionI have paired this with my MacBook Air. The NumLock button acts as if it is a delete button. And the other frustrating part is using shift and then the enter or tab button on this device it does not register in excel for example. Any suggestions?

Asked 7 months ago by Jordan.

• A:Answer It sounds like you're experiencing some compatibility issues with the Insignia™ 22-Key Bluetooth Scissor Switch Number Keypad on your MacBook Air. Here are a few suggestions to help resolve these issues: 1. NumLock Issue: - The NumLock key acting as a delete button might be due to the default key mapping on macOS. You can try remapping the keys using a third-party app like Karabiner-Elements. This app allows you to customize key functions on your Mac. 2. Shift + Enter/Tab Issue: - Ensure that your MacBook Air and the keypad are both updated to the latest software versions. - Check the Accessibility settings on your Mac. Sometimes, enabling or disabling certain features can affect how external keyboards function. - Try resetting the Bluetooth connection. Remove the keypad from your Bluetooth devices list, restart your MacBook Air, and then pair the keypad again. 3. Excel Specific Issues: - Verify that the issue is not specific to Excel by testing the keypad in another application like Notes or TextEdit. - If the problem persists only in Excel, check the Excel preferences for any keyboard shortcuts or settings that might be interfering. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 7 months ago by InsigniaCustomerSupport

  
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