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Hi CDS, If there is no audio coming from the brand new TV, please try performing the following steps below: • Make sure that the sound is not muted. • Make sure that you do not have headphones connected. • Change to a different audio mode. • If you are using a home theater system, soundbar, or external speaker system, make sure that it is turned on and is not muted. • If you are using a home theater system, soundbar, or external speaker system, make sure that you have selected the correct output mode. • If you are using a home theater system, soundbar, or external speaker system and have connected it with a digital audio cable, select Digital Audio Format/Audio Delay on the Audio menu, then set Audio Format to PCM. • Make sure that the audio cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • The audio cables you are using may be bad. Try a new set. But if you need further assistance, you can contact directly the Insignia customer service 1-877-467-4289. Insignia Products Lisa https://insigniaproducts.com
Sorry, there was a problem. Please try again later.It plays two channels at once. Meaning it will play live Tv on it own when it's on For you or Movies.
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