A:Answer The manual gives good photos showing how to load silverware into the upper rack. We have been using the silverware bin for silverware, and the upper rack for cutlery and cooking utensils. You are supposed to stand the utensils on edge in the many little slots provided. Larger cooking utensils cannot be stood on edge, due to height limitation. Laying the stuff flat, we notice some items are not cleaned well. It's construction and design (you can adjust it for various scenarios--see manual) are satisfactory, but the whole thing seems a little flimsy. Nevertheless, we really like having a place to put the larger cooking utensils, even if we have to be sure they are thoroughly rinsed before putting them on the rack.