Questions & Answers

Q: QuestionHow does the filter system in this dishwasher work?

• A:Answer The filter system separates dirty and clean water after the heated water is pumped through spray arms to clean your dishes. This allows for better performance with less water and energy use.

Q: QuestionWhat wash cycles can I choose from with this dishwasher?

• A:Answer You can choose between Auto, Normal, Heavy, Delicate, or Express wash cycles.

Q: QuestionDoes the Insignia dishwasher have a drying feature?

• A:Answer Yes, it has a heat dry option that uses heat to dry dishes at the end of a cycle.

Q: QuestionDoes this Insignia dishwasher have a sanitize option for dishes?

• A:Answer Yes, it has a sanitize rinse option that maintains a high water temperature (158° F/70° C) to sanitize your load.

Q: QuestionWhere is the silverware basket located in this dishwasher?

• A:Answer The silverware basket can be placed in either the upper or lower rack for versatile loading options.

Q: QuestionCan I delay the start of the dishwasher?

• A:Answer Yes, you can delay the start of the dishwasher for 1 to 24 hours.

Q: QuestionWhat is the benefit of the smart wash system?

• A:Answer The smart wash system automatically selects the appropriate cycle based on how large and soiled your load is to efficiently clean your dishes.

Q: QuestionIt seems the dishes are wet even a couple hours after it has finished. Is there a higher setting for the heat dry cycle

Asked 4 years ago by Mac.

• A:Answer To dry dishes, the dishwasher uses a very hot final rinse and then shuts off. As the sides cool, it pulls the moisture off the dishes, to the sides of the dishwasher, and into the drain. If your dishwasher is not fully drying your dishes: • Make sure that you are using rinse aid. • Make sure that the Heat Dry option is turned on. Hi Temp Wash and Sanitize Rinse also help make dishes dryer. • Make sure that your dishes are loaded properly. Position your dishes so they do not shift or collect water during the cycle. • Make sure that your dishwasher’s water temperature reaches at least 120° F (49° C). Turn on the hot water faucet near the dishwasher, and let it run for several minutes. Hold a thermometer (a candy or meat thermometer will work) in the water stream to check the temperature. • The hardness of your water determines the amount of dishwashing detergent and rinse aid you need. The harder the water, the more detergent required. If glasses show streaks, turn up the dial on the rinse aid dispenser until the streaks disappear. • A load with a lot of plastic items in the middle rack will negatively impact drying results. If possible, alternate plastic items with non-plastic items, like glasses. It is common for plastic items to require towel drying. • If puddles are left on the tops of items, make sure that items with cupped tops have enough tilt to shed as much water as possible. • Consider flash drying as an option. During the drying cycle, open the door two to three inches for two minutes to allow the steam to exit, then restart the cycle. • If selecting Heavy Wash with Hi Temp Wash, Sanitize Rinse and Heat Dry with rinse aid does not produce satisfactory results, please call 1-877-467-4289 available from 8am to 9pm CT daily.

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  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionThe height of this unit is listed as 33.8", but the required cutout height is listed as 35.0". Is this accurate? It seems to be a substantial difference between product and cutout heights when compared to other Insignia DW's (NS-DWR2SS8, for example.)

Asked 4 years ago by DamonnomaD.

• A:Answer I'm answering my own question: according to the installation guide: "The rough cabinet opening must be at least 24 in. (61 cm) deep and 34 in. (86.4 cm) high. • For the front door of the dishwasher to be flush with the front edge of the countertop, the countertop must be 25 in. (63.5 cm) deep."

  Answered 4 years ago by DamonnomaD

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Q: QuestionEvery time I load up the dishwasher it starts to run without me starting it. Why. What do I do if I’m not ready to run it yet and don’t have a full load and want to run it later.?

Asked 4 years ago by Beth.

• A:Answer Right steps for starting the dishwasher: Select the cycle and option; Press the “Start/Cancel”; Close the door within four seconds of pressing “Start/Cancel”. And the dishwasher will begin running. If you are not ready to run it yet, just please close the door without pressing ‘’Start/Cancel”, the dishwasher will not run. If you want load more dishes while it’s already running, and you close the door without pressing “Start/Cancel”, the dishwasher will beep for reminding user. Therefore if you are not ready to run it yet, please first restart the “Power” to clean up the running, and then close the door without pressing ‘’Start/Cancel”, the dishwasher will not run. Please make sure the control panel is without dirty and is not near with something in order to touch the “Start/Cancel” by mistake. If above conditions are all OK ,Please schedule a Service Visit. It is most likely the door switch or the Control Board is not working normally.

  Answered 4 years ago by Ehco

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Q: QuestionIs there anyway to turn off the end of cycle beeps? 8 beeps seems a little excessive and we normally run the dishwasher at night.

Asked 4 years ago by JustWantQuiet.

• A:Answer No, the beeps cannot be turned off.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it have lights inside dishwasher?

Asked 1 year ago by Chuck.

• A:Answer The one i have does not, but then, I do not remember ANY of the dishwashers I have owned having lights inside.

  Answered 1 year ago by twinsmom515Verified Purchase

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Q: QuestionIs the exterior finish fingerprint resistant stainless steel?

Asked 4 years ago by rkooch.

• A:Answer Mine doesn’t show finger prints, but my grandson is only four months old. When he starts toddling, it may show some fingerprints, but it so easy to clean that I don’t expect any problems. Wonderful machine.

  Answered 4 years ago by newkitchenVerified Purchase

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Q: QuestionDoes anyone else have difficulty loading it because of the design? The pegs seen to be way to close together to get anything in upright.

Asked 3 years ago by Liv.

• A:Answer Yes I had that experience on my first time using it. But I checked the manual and it has some good guides on how to load the dishes, and that was very helpful.

  Answered 3 years ago by JossieLVerified Purchase

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Q: QuestionWhere is this dishwasher made? In the USA?? Is it made by another company and the Insignia name is used? If so, what is the company that makes it?

Asked 4 years ago by Merrybrook.

• A:Answer Made in China

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow long do the cycles run? are there cycles that finish within an hour?

Asked 4 years ago by Crystal.

• A:Answer The Express cycle should finish within an hour (60min).

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionI have a brand new dishwasher and the third rack at the top does not pull out. It is getting stopped by the water spinner at the top. Anyone else have this happen? Is this top rack adjustable? How if it is? We have tried everything.

Asked 3 years ago by Sandy.

• A:Answer Ours is the same. We just bought this home so we have no warranty either. What a horrible design.

  Answered 2 years ago by Anonymous

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Q: QuestionThe installation guidelines say a 34" minimum cutout opening for this dishwasher, and the dishwasher is listed as 33.8" tall. Is there any wiggle room with the 34" height or is that a hard 34" needed? My cutout is 33 7/8" and it's a granite countertop.

Asked 4 years ago by jimmyyt.

• A:Answer No, theres actually a small bump at the top so you'll need more room then is stated.

  Answered 3 years ago by stixx1001

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Q: QuestionHow to run dry only cycle to drain the undrained water?

Asked 4 years ago by Raymond.

• A:Answer I would cancel cycle by pressing power button for 5 sec. then start another cycle by pressing power and then start. Once you hear the pump stop then press and hold power again for 5 sec to cancel that cycle. Finally just crack the door to further dry out the inside.

  Answered 4 years ago by Doug

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Q: QuestionI just purchased Insignia NS-DWR3ss1 and uppacked. The top spray arm is attached to the top rack and pulls off the connection in the back of the dishwasher. I do not see anything in the manual. What am I doing wrong or missing?

Asked 4 years ago by James.

• A:Answer After you load the drawer, when you push the drawer in, it reattaches to the nozzle on the back wall. When you close the door, it applies pressure to the drawer to prevent leaks. I don’t think it is mentioned anywhere in the manual.

  Answered 4 years ago by newkitchenVerified Purchase

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