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Hello Mich, thank you for bringing this issue to our attention. If you are experiencing a problem with your Insignia™ - 24” Top Control Built-In Dishwasher, we recommend reaching out to our customer service team at this phone number 1-877-467-4289 from Monday-Saturday 8 a.m. to 9 p.m. Central Time for assistance in finding a replacement lower rack for your dishwasher. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
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