Questions & Answers

Name: Insignia™ - 2D Zero Gravity Full Body Massage Chair - brown with silver trim
Brand: Insignia™
SKU: 6465466
Price: 1749.99 USD
Rating: 4.5 (1603 reviews)

Insignia™ - 2D Zero Gravity Full Body Massage Chair - brown with silver trim

Model:: NS-MGC300BN2; |
SKU:: 6465466

User rating, 4.5 out of 5 stars with 1603 reviews.

Highly rated by customers for:

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Page Showing 61-80 of 238 questions

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QuestionIs there a controller upgrade for this unit ??I find this controller hard to see and not very use friendly. Would be nice if it was a touch screen or had a app to control from phone or tablet
Asked 4 years ago by Topher.
- Answer No
  Answered 4 years ago by 950t
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QuestionDoes the leg rest come up like a recliner?
Asked 4 years ago by Flashot.
- Answer Not independent of the back reclining. So it is not like a regular recliner.
  Answered 4 years ago by George
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QuestionIs there a way to reduce/lower the rollers as they massage your back, so there is less contact?
Asked 4 years ago by PWL.
- Answer No, this massage chair does not have a setting to reduce/lower the rollers.
  Answered 4 years ago by InsigniaCustomerSupport
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QuestionDoes the chair have rollers that massage and do they move up and down the back of the chair?
Asked 4 years ago by JP.
- Answer Yes, this chair has rollers that massage, they move up and down the back of the chair.
  Answered 4 years ago by InsigniaCustomerSupport
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QuestionI have a insignia chair massage and need a air pump can someone please help me
Asked 1 month ago by Moneybagty.
- Answer To resolve the issue with your Insignia™ 2D Zero Gravity Full Body Massage Chair, you can try performing a power cycle. Start by turning off the chair and unplugging it from the electrical outlet. Leave it unplugged for about 5-10 minutes. After waiting, plug the chair back in and turn it on. If this does not resolve the issue, you may need to contact Insignia's customer service team at this phone number 877-467-4289 for further assistance. Patricia | Insignia Support
  Answered 1 month ago by InsigniaCustomerSupport
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QuestionHow does this strap into your car?
Asked 2 months ago by Spitfisher.
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QuestionCan if fit in a med suv?
Asked 3 months ago by Size.
- Answer This will not be able to fit in a med suv
  Answered 3 months ago by LevelleS
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Questionwhat is the width of the box thank you
Asked 4 months ago by JPEE.
- Answer The width of the box for the Insignia™ 2D Zero Gravity Full Body Massage Chair is 30.32 inches. Patricia | Insignia Support
  Answered 4 months ago by InsigniaCustomerSupport
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QuestionI want to move this chair from my living room to my bedroom but it wont fit the door. Is there assembly/disassembly manual that I can refer to to remove one side of the chair and then just put it back in the other room?
Asked 4 months ago by SJ.
- Answer Was able to move thru standard door but you have to get the door off by the hinges ….. actually getting the joint rods off and taking the door off, then rolling it in the room by lifting the front of the chair
  Answered 4 months ago by JTjam
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QuestionMy full body message chairs air pump went out The other parts still work Just not the air pump
Asked 8 months ago by DSDSD.
- Answer I understand that the "run" capacitor for the air-pump motor is often the problem. An electrical tech/appliance repair person should be easily able to find and replace this approx $25 part.
  Answered 3 months ago by Anthony
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QuestionI purchased this chair last year but it stopped working and I can't find replacement parts. I've contacted GeekSquad and they couldn't even help me. This is a waste of my money purchasing this chair.
Asked 9 months ago by Jinuwine.
- Answer The chair is made by iRest, search for parts from them.
  Answered 3 months ago by Anthony
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QuestionMy Insignia chair powered off while reclining. I've tried unplugging the chair and a factory reset. No power to the remote.
Asked 9 months ago by ChrisSmith.
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QuestionDoes this chair massage your hands and arms?
Asked 1 year ago by Anonymous.
- Answer Hi Insignia Customer! thank you for your interest in Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. Unfortunately, our massage chair can only massage your arms but not your hands. For more product information, you can check the link below. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionWhy is it the remote of my 2D zero gravity massage chair stops functioning? How to troubleshoot it?
Asked 1 year ago by Sunny.
- Answer a part is now available! https://partstore.encompass.com/model/ISGNSMGC300BK1/REV%20B/
  Answered 7 months ago by George
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QuestionWhat is the warranty for your massage chairs?
Asked 1 year ago by Anonymous.
- Answer Hi Customer, we appreciate your inquiry! Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim (Model: NS-MGC300BK1) comes with a 1-year warranty for both parts and labor. For more information about this product, you may click this link: https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497. Carlo | Insignia Support
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionIs there any way I can reset the chair? Ultimately the chair doesnt pump air - none of the airbags are working. The chair is not under the warranty and I couldnt find any manuals/ ways to fix this issue on the web, any help is much appreciated
Asked 1 year ago by Andrei.
- Answer Hi Andrei, You can check the manual: https://files.bbystatic.com/86OO9MPYMjQKVr1fUoRMdQ%3D%3D/User%2Bguide For more product information, please contact Insignia Support at (1-877-467-4289) or via email. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionMy chair is one year and three months old and the airbags both arms and legs have quit working. Is there any fix or is it just done for for those features?
Asked 1 year ago by Gayle.
- Answer Hi Gayle, Try to unplug the power cord, wait 30 seconds, then plug it back in. If you still experience issues, such as error codes, please use the link below to reach us or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST. Shai | Insignia Support https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionRight foot roller not working…how can it be fixed
Asked 1 year ago by Jcesar.
- Answer Hi Jcesar, We truly apologize that the massage chair right foot roller is not working. The product must be checked in order to know what is wrong with it. For further assistance, please contact us at (877) 467-4289 so we will be able to further assist you and know what needs to be done in order to address the issue. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionDoes this chair (packaged) fit in a Honda Pilot?
Asked 1 year ago by Massageman.
- Answer I’m very doubtful. Mostly no.
  Answered 1 year ago by ArindamM
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QuestionIs this chair going to ŵork for someone who is 5 foot 2 inches tall?
Asked 1 year ago by Shrimpy.
- Answer Hi Shrimpy, This massage chair can be used by a person between 5.7 ft. to 6.2 ft. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 1 year ago by InsigniaCustomerSupport
  Answer this question

Showing 61-80 of 238 questions

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Questions & Answers

Insignia™ - 2D Zero Gravity Full Body Massage Chair - brown with silver trim

Q: QuestionIs there a controller upgrade for this unit ??I find this controller hard to see and not very use friendly. Would be nice if it was a touch screen or had a app to control from phone or tablet

Q: QuestionDoes the leg rest come up like a recliner?

Q: QuestionIs there a way to reduce/lower the rollers as they massage your back, so there is less contact?

Q: QuestionDoes the chair have rollers that massage and do they move up and down the back of the chair?

Q: QuestionI have a insignia chair massage and need a air pump can someone please help me

Q: QuestionHow does this strap into your car?

Q: QuestionCan if fit in a med suv?

Q: Questionwhat is the width of the box thank you

Q: QuestionI want to move this chair from my living room to my bedroom but it wont fit the door. Is there assembly/disassembly manual that I can refer to to remove one side of the chair and then just put it back in the other room?

Q: QuestionMy full body message chairs air pump went out The other parts still work Just not the air pump

Q: QuestionI purchased this chair last year but it stopped working and I can't find replacement parts. I've contacted GeekSquad and they couldn't even help me. This is a waste of my money purchasing this chair.

Q: QuestionMy Insignia chair powered off while reclining. I've tried unplugging the chair and a factory reset. No power to the remote.

Q: QuestionDoes this chair massage your hands and arms?

Q: QuestionWhy is it the remote of my 2D zero gravity massage chair stops functioning? How to troubleshoot it?

Q: QuestionWhat is the warranty for your massage chairs?

Q: QuestionIs there any way I can reset the chair? Ultimately the chair doesnt pump air - none of the airbags are working. The chair is not under the warranty and I couldnt find any manuals/ ways to fix this issue on the web, any help is much appreciated

Q: QuestionMy chair is one year and three months old and the airbags both arms and legs have quit working. Is there any fix or is it just done for for those features?

Q: QuestionRight foot roller not working…how can it be fixed

Q: QuestionDoes this chair (packaged) fit in a Honda Pilot?

Q: QuestionIs this chair going to ŵork for someone who is 5 foot 2 inches tall?

QuestionIs there a controller upgrade for this unit ??I find this controller hard to see and not very use friendly. Would be nice if it was a touch screen or had a app to control from phone or tablet

QuestionDoes the leg rest come up like a recliner?

QuestionIs there a way to reduce/lower the rollers as they massage your back, so there is less contact?

QuestionDoes the chair have rollers that massage and do they move up and down the back of the chair?

QuestionI have a insignia chair massage and need a air pump can someone please help me

QuestionHow does this strap into your car?

QuestionCan if fit in a med suv?

Questionwhat is the width of the box thank you

QuestionI want to move this chair from my living room to my bedroom but it wont fit the door. Is there assembly/disassembly manual that I can refer to to remove one side of the chair and then just put it back in the other room?

QuestionMy full body message chairs air pump went out The other parts still work Just not the air pump

QuestionI purchased this chair last year but it stopped working and I can't find replacement parts. I've contacted GeekSquad and they couldn't even help me. This is a waste of my money purchasing this chair.

QuestionMy Insignia chair powered off while reclining. I've tried unplugging the chair and a factory reset. No power to the remote.

QuestionDoes this chair massage your hands and arms?

QuestionWhy is it the remote of my 2D zero gravity massage chair stops functioning? How to troubleshoot it?

QuestionWhat is the warranty for your massage chairs?

QuestionIs there any way I can reset the chair? Ultimately the chair doesnt pump air - none of the airbags are working. The chair is not under the warranty and I couldnt find any manuals/ ways to fix this issue on the web, any help is much appreciated

QuestionMy chair is one year and three months old and the airbags both arms and legs have quit working. Is there any fix or is it just done for for those features?

QuestionRight foot roller not working…how can it be fixed

QuestionDoes this chair (packaged) fit in a Honda Pilot?

QuestionIs this chair going to ŵork for someone who is 5 foot 2 inches tall?