Questions & Answers

Q: QuestionDoes this ac unit have to be emptied?

Asked 8 years ago by Rick.

• A:Answer YES.....even if it is not on dry. However, it will not let you know/ give an indicator (FL) unless on dry. Mine started spitting water from the front. I switched it to dry and immediately got (FL) on the screen and it shut off. Best buy doesn't include a user guide with it, only a set up guide. I had to go online to find out what was going on. So on page 23 it tells you to use a syphon to get the water out (guess what Best buy doesn't sell one even though it is required to empty it). I bought a Frigidaire the same day I bought this one. I bought a dehumidifier hose for that one, screwed it on and let it drain out of the window next to outlet vent. EASY. Still trying to figure out a solution to this one since I am not physically able to unplug, disconnect the vent hose, and syphon the water (clean up afterwards) every time it needs empting.

  Answered 8 years ago by bluejean

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Q: QuestionJust want to know, if it has a container that has to be empty out?

Asked 8 years ago by Pandava.

• A:Answer Yes and it is not removable. It requires a syphon that bestbuy doesn't sell.

  Answered 8 years ago by bluejean

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Q: QuestionDescription for this 10,000 BTU Air Conditioner says it cools an161 sq ft room. 10,000 BTU air conditioners are supposed to cool up to 350 sq. ft. but they cost more, is that hte reason for being cheaper, less efficiency and wasting energy?

Asked 8 years ago by twaner.

• A:Answer I had the same question about his product; I figured that the online listing of the sq. ft. cooling capability was incorrect, given the BTU rating of the unit. It should theoretically cool an area of about 350 sq. ft. However after running it late in the afternoon for a couple of hours each day in mid 80 degree temp. this unit barely cooled down my living area that is approximately 400 sq. ft. in my apartment by a few degrees. I will be returning this unit and will buy the 14,000 BTU Insignia unit that is listed to cool up to a 500 sq. ft. space.

  Answered 8 years ago by SDCali

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Q: QuestionWhat kind of sifone hose should I buy to drain water?

Asked 7 years ago by Anonymous.

• A:Answer I bought a clear hose & clamp from Home Depot, plumbing aisle. As per manual specs. 1/2 inch inside diameter

  Answered 6 years ago by Anonymous

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Q: QuestionWhat do I do if the bottom inside my insignia is full of water ? Will it affect it later?

Asked 7 years ago by Maria19.

• A:Answer I try to pull the little black plug every 30 minutes when its really humid and hold a cup up to it as it will pump out half a cup usually. When i use it in a large room over 400 sqft the auto evap does not keep up to the moisture and the bottom fills with water. I just take the back off and tilt the unit on its back in the shower or on the deck..... seems annoying but honestly after all the reviews on other units this is a super underrated ac unit.

  Answered 7 years ago by Josh

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Q: QuestionDoes the unit come with what you need to empty the water or do you need to purchase a siphon hose?

Asked 8 years ago by Jsarirose.

• A:Answer It does not come with the siphone hose, I would have to purchase one, it is veryninconvenient because water comes outnof the vent.

  Answered 8 years ago by KayanaVerified Purchase

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Q: QuestionHow noisy is this ac

Asked 8 years ago by Scott.

• A:Answer Just bought one now pretty loud but seems like the AC that I got might have been brought back and put for resale. Will probably bring it back to see if this is normal

  Answered 8 years ago by Anonymous

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Q: QuestionWhy is there a FL on my display screen? It is shutting off on its own

Asked 6 years ago by Flow.

• A:Answer Means its full of water and needs to be drained

  Answered 6 years ago by Katie

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Q: QuestionHow much does it cost monthly to run? Is the cost the same if only running the fan?

Asked 8 years ago by Tweetie96707.

• A:Answer about 30 to 40 bucks a month

  Answered 8 years ago by stevoVerified Purchase

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Q: QuestionMy unit has started leaking water out of the bottom of it even though I had a drain hose running. If I try to syphon the tank nothing comes out. I have been using this unit with no problems for a couple of months so don't understand why it is leaking now

Asked 6 years ago by CW1900.

• A:Answer I would be very interested in an answer as well. I’ve returned 2 of these models for the same problem and now the replacement one is doing the same thing. It’s very frustrating. I have drained it as well but the water is coming from underneath near the back wheels

  Answered 6 years ago by Benny

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Q: QuestionNEED REPLACEMENT COMPRESSOR AND FAN MOTOR OR EXCHANGE UNIT WITH CREDIT AMOUNT IF PARTS NOT AVAILABLE- 5801138354 ID NUMBER FOR PLAN UNTIL 2027

Asked 2 days ago by sybersonix.

Q: Questiontheres always water in my floor this sucks!!!!

Asked 5 years ago by mimi.

• A:Answer Either make sure the drain cap on the back is secured firmly or make sure you drain it regularly when it is humid outside.

  Answered 4 years ago by Yessir

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Q: QuestionI need to drain the tank but don't have a syphon hose. I have a few questions. What size of hose do I need, and do I put it INSIDE the hole, like where the plug is inserted? I'm assuming I can get a hose a home depot or something, just unsure of the size.

Asked 5 years ago by Mir358.

Q: QuestionDrain hose is not included. My question is how often do i need to drain my insignia 12000 btu in a day? When Cooling is on does the water needs to drain with a hose right away? Or how long it gets full the water storage? Please help! Thank you

Asked 5 years ago by Alaiza.

Q: QuestionIt only displays the room temperature when the unit is off...is there a way to see what the room temp is while the unit is on? It only displays the set temp. Seems silly to have to turn the unit off to see the current temp.

Asked 5 years ago by TemperatureDisplay.

Q: QuestionHow does the vent stay open at all times ????

Asked 5 years ago by nikki.

Q: QuestionWhen running in dry mode as a dehumidifier do you need to use the exhaust vent? I want to run it on dry through the winter for condensation issues in my apt and took my exhaust vent off in the fall. Wasn't sure if I had to reinstall it. Thanks!

Asked 5 years ago by mcasa.

Q: QuestionMy unit recently had flooded having a huge puddle of water all over my bedroom floor. As this had occurred twice now, I could not quite get now this happened as there was no indication of “FL” as some of the other comments say. Any further advice? Thx

Asked 5 years ago by OS.

Q: QuestionWhen i have the air conditioner running, i can hear water running in the background....like in the back of the a/c unit. Is this normal?

Asked 6 years ago by Jpenner.

Q: QuestionI hooked up my a/c to the window and this morn had water leaking on the floor???

Asked 6 years ago by Bucko.

• A:Answer The plug on the drain was likely not completely inserted to keep the water in the dehumidifier tank. It's a good idea to frequently empty the tank via the drain.

  Answered 6 years ago by Pauly

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