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Page Showing 61-80 of 321 questions
  • QuestionCan this unit be plugged into an inverter box? I drive a truck similar to a UPS truck and the heat makes our trucks feel like an oven. I'm looking for something to cool the cab of the truck down.

    Asked by Anonymous.

    • Answer You would need a pretty large inverter I would think. Portable A/C units can pull 1500 watts or more at the plug when the compressor kicks on.

      Answered by JimV

  • QuestionWhat is the maximum height the window vent kit extends to?

    Asked by KPKP.

    • Answer My windows are 59" but when I did my initial measurements it looked like it would go to at least 62, but may be a bit wobbly.

      Answered by K3714

  • QuestionMy unit has a slight whirring or consistent clicking type sound when the compressor comes on. Does anyone else notice this? I’m not sure if it’s normal operation or if something is loose.

    Asked by Joe.

    • Answer Mine does that as well. It appears to be normal.

      Answered by JimV

  • QuestionHow much does this weigh?

    Asked by Leesie.

    • Answer Thank you for your inquiry! The Insignia™ 300 Sq. Ft. Portable Air Conditioner weighs approximately 52.9 pounds (24 kg). This makes it relatively easy to move around for most users, especially since it includes caster wheels for added portability. Keith | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionI need a replacement plastic hose clamp for my portable insignia air conditioner

    Asked by Al.

    • Answer Hi there! Thank you for reaching out about your Insignia™ 300 Sq. Ft. Portable Air Conditioner. If you're looking for a replacement plastic hose clamp, the best option is to contact Insignia Support directly. They can confirm the exact part number for your model and help you order the correct replacement. You can reach Insignia Support at 877-467-4289. — Shiela | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionIs it common for this unit to have a gurgle or splashing water sound along with some spittle of water spraying out randomly. I have drained it time and time again and it seems like it fills back up really fast.

    Asked by Anonymous.

    • Answer I have not had this happen on my unit.

      Answered by ANNMARIEC

  • QuestionWhere is the drain located? Is it possible to drain directly into a bucket placed under the drain (using a hose). We are in an area with high humidity.

    Asked by LJZ418.

    • Answer The Insignia™ 300 Sq. Ft. Portable Air Conditioner (Model: NS-AC07PWH1) has a drain outlet located at the lower back of the unit. In areas with high humidity, you can attach a standard drain hose (not included) to this outlet to allow continuous drainage. This setup lets you direct the water into a bucket placed underneath or into a nearby floor drain. Just make sure the hose slopes downward so gravity can help the water flow out properly. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionCan exhaust be vented vertically, about 8’, above drop ceiling?

    Asked by Ed.

    • Answer Hi Ed! Venting upward 8 feet into a drop ceiling isn’t ideal. It can cause heat buildup, back pressure, and reduce cooling. These units are meant to vent directly out a window. For more product information, feel free to ask. |Angelica| Insignia Products|

      Answered by InsigniaCustomerSupport

  • QuestionHad the unit less than a week. It keeps cycling on and off. The compressor will be on for about 5-10 minutes, then turn off, and turn on again in a few minutes. This is all happening before it even reaches the desired temp. Is this normal or faulty?

    Asked by tierra.

    • Answer Hi Tierra, thank you for your question and for choosing the Insignia™ 300 Sq. Ft. Portable Air Conditioner. We understand how concerning it can be when a new unit doesn’t seem to be working as expected. While it’s normal for portable air conditioners to cycle on and off to maintain temperature and prevent overcooling, the behavior you're describing—cycling before reaching the set temperature—may indicate a potential issue with the unit or its settings. To ensure everything is functioning properly, we recommend reaching out to Insignia Support for further troubleshooting or to determine if a replacement is needed. You can contact them directly at 877-467-4289. We appreciate your patience and hope this gets resolved quickly! — Shiela | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionWhat size vent hose do I need to replace it

    Asked by Shelly.

    • Answer Hi Shelly, thank you for reaching out. The exhaust hose of our Portable AC has a diameter of 5.9 inches. I hope this information is helpful, and if you have any further questions, please feel free to ask! - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • Questionwhy does the A/C turn off and on (settings are at cool-high) when the temperature outside is somewhat cold?

    Asked by Anonymous.

    • Answer If your Insignia portable air conditioner turns off and on frequently, especially when the outside temperature is relatively cool, there could be several reasons for this behavior: 1. Thermostat Settings: If the air conditioner is set to a specific temperature (cool-high), and the temperature in the room reaches that set point, the unit will turn off to maintain that temperature. If it's cold outside, it might cool the room quickly, leading to frequent cycling. 2. Ambient Temperature: Portable air conditioners are often designed to operate optimally within a certain range of ambient temperatures. If the outdoor temperature is significantly lower than the desired indoor temperature, the air conditioner may not operate efficiently and could turn off to prevent overcooling. 3. Low Refrigerant Levels: If there's a refrigerant leak or if the unit is low on refrigerant, it may not effectively cool the air, causing it to turn off and on more frequently as it struggles to reach the desired temperature. 4. Blockage or Clogged Filter: A clogged air filter can restrict airflow, causing the unit to work harder and cycle off and on frequently. Cleaning or replacing the filter could improve airflow and performance. 5. Sensor Issues: If the temperature sensor inside the unit is malfunctioning, it might incorrectly register the temperature, causing the air conditioner to turn off prematurely. 6. Power Supply Fluctuations: Inconsistent power supply or electrical issues can also cause the unit to turn off and on unexpectedly. 7. Mode Settings: Ensure that the unit is set to the correct mode (i.e., cooling mode). If it's in another mode, it may not operate as expected. If these solutions don't resolve the issue, it's advisable to consult the user manual or contact customer support for further assistance or troubleshooting specific to your model.

      Answered by InsigniaCustomerSupport

  • QuestionDoes this model have issues with the condenser overheating? Mine is showing damage to the condenser and a melted heat shield.

    Asked by Overheated.

    • Answer I'm sorry to hear about the overheating issues with your portable air conditioner. While there aren't widespread reports of this specific model having condenser overheating problems, it's important to address any damage promptly. Here are a few steps you can take: 1. Check Ventilation: Ensure that the unit is properly ventilated. The exhaust hose should be securely attached and venting hot air outside. 2. Clean Filters: Dirty filters can restrict airflow and cause the unit to overheat. Make sure the filters are clean and free of debris. 3. Inspect for Blockages: Check for any blockages in the condenser coils or around the unit that might impede airflow. If you need help with anything else or have more questions, feel free to ask!

      Answered by InsigniaCustomerSupport

  • QuestionI’ve had this AC for three years now. Is it possible to purchase replacement filters for the unit? If so, how do I go about purchasing?

    Asked by CaliHEAT.

    • Answer Yes, you can purchase replacement filters for your Insignia™ 300 Sq. Ft. Portable Air Conditioner. Here’s how you can go about it: 1. Visit Encompass: Encompass is a reliable supplier for Insignia replacement parts. You can find the replacement filters for your model on their website. 2. Contact Insignia Support: If you prefer, you can also contact Insignia customer support directly for assistance in purchasing the correct replacement filters. 3. Check Best Buy: Sometimes, Best Buy may also carry replacement parts for Insignia products. You can check their website or visit a local store for availability. If you have any other questions or need further assistance, feel free to ask!

      Answered by InsigniaCustomerSupport

  • QuestionWhen running the dehumidifier on DRY operation mode. Do I have to have a vent out a window??

    Asked by Alex.

    • Answer When using the Insignia™ 300 Sq. Ft. Portable Air Conditioner in DRY operation mode (dehumidifier mode), it is generally recommended to vent the unit out a window. This helps to expel the warm, moist air that is removed from the room, ensuring the dehumidifier operates efficiently. If venting out a window is not possible, you can still use the dehumidifier mode, but the unit might not be as effective, and the room could become warmer due to the heat generated by the appliance. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionDoes it have heating capabilities? The remote gives you the ability to select “heat” but the unit and manual do not show a heat mode.

    Asked by Bryce.

    • Answer Thank you for your inquiry about the Insignia™ 300 Sq. Ft. Portable Air Conditioner. Unfortunately, the Insignia™ 300 Sq. Ft. Portable Air Conditioner does not have a heating function. It is designed to cool air only. The "heat" option on the remote might be a placeholder or an error. We apologize for any confusion this may have caused. Please let us know if you have any other questions. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionSo I accidentally dropped something inside of mine. (Where the air blows out from) How do I go about getting it out?

    Asked by Bri.

    • Answer Please contact Insignia Support to schedule an in store drop off of your portable air conditioner as we need a technician to service your unit. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • Questioni’ve had my unit for 4 months and it smells like pee/vinegar. i drained it and put it on fan for an hour and nothing helps. what can i do?

    Asked by mari.

    • Answer It sounds like your Insignia portable air conditioner may have some buildup of bacteria or mold, which can create unpleasant odors. Kindly check and clean the air filter with warm, soapy water and letting it dry completely before reinstalling. A dirty air filter can also contribute to bad smells. If issue persist, please contact Insignia Support -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionWe lost the plug for our lower drainage, is there somewhere we can buy a replacement?

    Asked by Kelley.

    • Answer You can purchase a replacement plug for your Insignia™ 300 Sq. Ft. Portable Air Conditioner from the Encompass website, which offers various replacement parts for Insignia products. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionIs there any way I can connect another hose to extend the distance? I can't remove the end pieces of the hose to do so.

    Asked by Anonymous.

    • Answer Thank you for your inquiry! Extending the hose of a portable air conditioner like the Insignia™ 300 Sq. Ft. Portable Air Conditioner can be challenging since these hoses are typically designed with specific lengths and connectors to ensure optimal performance and efficiency. However, there are a few potential solutions to consider. First, check if Insignia offers hose extension kits or if there are compatible third-party kits available. Alternatively, you can use a connector coupler to join two hoses together, ensuring the diameters match perfectly. Custom modification is another option, but it is not recommended due to potential performance and efficiency issues; this involves finding a flexible duct hose of the same diameter and securing the connection with strong adhesive tape or clamps. Instead of extending the hose, you might consider rearranging the room or positioning the air conditioner closer to the window or vent to minimize the need for extension, thus maintaining the unit's efficiency. If unsure about modifying the hose yourself, seek assistance from a professional HVAC technician for guidance or custom solutions without compromising the unit's functionality. Always consider the manufacturer's guidelines and recommendations before attempting any modifications, as extending the hose beyond the recommended length can affect the unit's efficiency, potentially leading to decreased cooling performance and increased wear on the air conditioner. Keith | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204

      Answered by InsigniaCustomerSupport

  • QuestionCan Best Buy order a part for Insignia portable AC Model NS-AC07PWH1 ?

    Asked by Kee.

    • Answer Hi there! Thank you for reaching out! Best Buy is not authorized to provide parts from us. I suggest you contact us directly to obtain the part you need. I hope this helps. If you need further assistance, feel free to reach out. - Carl | Insignia Support

      Answered by InsigniaCustomerSupport