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Many reviewers have mentioned the same problem with their machine. Apparently the rinse compartment clogs easily. Try clearing out the drain hole with something flexible and/or pour hot water into the dispenser. Having read the reviews before using this machine, I either use a Downey Ball or set a timer to on my phone so that I can pour fabric softener directly into the machine during the rinse cycle (at 27 minutes left on the the display).
Sorry, there was a problem. Please try again later.It seems that there might be some blockage in the softener dispenser, please remove this dispenser and clean residual softener. David M. - Insignia Support
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