Questions & Answers
- Model:
- NS-TWM41WH8A
- |
- SKU:
- 5963916
Q: QuestionIf on large or heavy duty load. You smell burning smell; but, on medium & small load you don’t. Why is this? Would it be the belt?
Asked by Raymond.
- A:Answer A burning smell during large or heavy-duty loads in your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer could be due to several reasons such as overloading as large loads can put extra strain on the washer's motor and belt, potentially causing a burning smell. Try reducing the load size to see if the issue persists or the motor might be overheating due to the increased load. Ensure the washer is not overloaded and that it has proper ventilation. If the problem continues, it might be best to contact Insignia Support for further assistance on the washer. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport
Q: Questionwhy the door right back its all slpash with water when it finish
Asked by guillo.
- A:Answer If you're noticing water splashing on the back of the door of your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer after a cycle, it could be due to a few reasons: 1. If the washer is overloaded, it can cause water to splash more vigorously during the spin cycle. Try reducing the load size to see if this helps. 2. An unbalanced load can cause the washer to shake and splash water. Make sure to distribute clothes evenly around the drum. 3. Ensure that the drain hose is properly installed and not clogged. Poor drainage can cause water to back up and splash inside the washer. 4. If the water level is set too high for the load size, it can lead to splashing. Adjust the water level setting according to the size of your load. 5. Check the door seal for any damage or debris that might be preventing a proper seal. A compromised seal can allow water to escape and splash. If these steps don't resolve the issue, it might be best to contact Insignia customer support for further assistance. They can provide more detailed troubleshooting or arrange for a repair if necessary. Let me know if you need any more help or have other questions!
Answered by InsigniaCustomerSupport
Q: QuestionDoes water sit under the drum without dispensing even after the laundry has washed?
Asked by Nathan.
- A:Answer No
Answered by Galvan
Q: QuestionIs this electric or with gas?
Asked by Eleni.
- A:Answer The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer is an electric washer. It does not use gas for its operation. Patricia | Insignia Support
Answered by InsigniaCustomerSupport
Q: QuestionWhen unboxing a ‘shock’ rod came out, how does it attach to be able to use the machine
Asked by Waco.
- A:Answer Hello! Thank you for reaching out. I recommend calling our Insignia Customer Support team so that we can assist you more effectively with the installation of the rod. I look forward to speaking with you. - Carl | Insignia Support
Answered by InsigniaCustomerSupport
Q: QuestionOn the rinse cycle it just keep spinning until last couple of minutes then it keeps spinning slowly and water comes in from the top but it never fills with water and agitated. Is this normal? I have a NS-TWM41WH8A MODEL.
Asked by Anonymous.
- A:Answer It sounds like your Insignia NS-TWM41WH8A washer might be experiencing an issue. During the rinse cycle, the washer should fill with water and agitate to rinse the clothes properly. Here are a few potential causes and solutions: 1. Clogged Water Inlet Filters: The filters in the water inlet hoses might be clogged, restricting water flow. You can clean these filters by turning off the water supply, disconnecting the hoses, and cleaning the filters inside the hose connections. 2. Faulty Water Inlet Valve: If the water inlet valve is malfunctioning, it might not be allowing enough water to enter the washer. This part may need to be tested and replaced if faulty. 3. Pressure Sensor Issue: The pressure sensor, which detects the water level, might be faulty. If it fails, the washer might not fill correctly. This component may need to be checked and replaced if necessary. 4. Control Board Problem: There could be an issue with the control board not sending the correct signals to fill the washer during the rinse cycle. This would require professional diagnosis and repair. If you're comfortable with DIY repairs, you can try checking and cleaning the water inlet filters first. For more complex issues like the water inlet valve, pressure sensor, or control board, it might be best to contact a professional technician.
Answered by InsigniaCustomerSupport
Q: QuestionWhat do I do if I get an E5 error & it stops spinning, on a 1 yr old machine?
Asked by LaverneD.
- A:Answer Hi Lanada! We apologize to hear about the E5 error and the spinning issue with your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. Here are a few steps you can try to troubleshoot the issue: 1. Check the Load: Ensure the load is balanced. Unevenly distributed laundry can cause the washer to stop spinning. 2. Reduce the load size and redistribute the items. 3. Inspect the Drain Hose: Make sure the drain hose isn't kinked or blocked. Clear any obstructions and ensure proper drainage. 4. Verify Water Supply: Check the water supply valves to ensure they are fully open. 5. Verify that the water pressure is adequate. If these steps don't resolve the issue, we recommend contacting our Insignia customer support team (877-467-4289) directly. They can provide more specific troubleshooting advice or arrange for a technician to diagnose and repair the problem. We hope this information is helpful. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport
Q: Questionis it belt driven
Asked by Anonymous.
- A:Answer Thank you for your inquiry! The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer (NS-TWM41WH8A) is not belt-driven. It uses a direct drive motor, which is designed to be more efficient and durable. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Answered by InsigniaCustomerSupport
Q: QuestionIs this an agitator washer?
Asked by Mare.
- A:Answer Yes, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer is an agitator washer. It features a single-action agitator that helps to thoroughly clean your clothes. Patricia | Insignia Support
Answered by InsigniaCustomerSupport
Q: QuestionAll my breakers are 20amp if I plug it it,will that trip the breakers ?or I need to change to 30amps breakers?
Asked by Kizazagor.
- A:Answer The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer typically requires a standard 120V, 15-20 amp circuit. Since your breakers are already 20 amps, you should be fine using this washer without tripping the breakers. However, it's important to ensure that the washer is the only major appliance on that circuit to avoid overloading it. If you have multiple high-power devices on the same circuit, it could potentially cause issues. You don't need to change to 30-amp breakers, as that would require rewiring and could pose safety risks if not done correctly. If you have any concerns, it's always a good idea to consult with a licensed electrician. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport
Q: QuestionAre the dispensers where the laundry detergent and fabric softener goes can they be taken out to clean?
Asked by Anonymous.
- A:Answer Thank you for your inquiry! Yes, the dispensers for laundry detergent and fabric softener in the Insignia 4.1 Cu. Ft. High Efficiency Top Load Washer can be removed for cleaning. This makes it easier to maintain the washer and ensure that the dispensers remain free of residue buildup, which can affect the performance of the washer. Keith | Insignia Support
Answered by InsigniaCustomerSupport
Q: QuestionI have the insignia top load washer. It's just a few months old and I have been starting to smell an electrical smell after about 2-3 loads. And it seems to be a little noiser than my last washer. Any Ideas?
Asked by Buggerz.
- A:Answer Thank you for reaching out and I’m sorry to hear about the issues with your Insignia top load washer. Here are a few steps you can take to address the electrical smell and noise: 1. Check for Overloading: Ensure that you are not overloading the washer. Overloading can cause the motor to overheat, leading to an electrical smell and increased noise. 2. Inspect the Power Cord and Outlet: Make sure the power cord is not damaged and that the outlet is functioning properly. A faulty connection can cause electrical smells. 3.Clean the Washer: Sometimes, lint or debris can accumulate around the motor or other components, causing overheating. Make sure to clean the washer regularly. 4. Balance the Load: Uneven loads can cause the washer to become noisy. Try to distribute clothes evenly around the drum. 5. Check for Loose Parts: Inspect the washer for any loose parts or screws that might be causing the noise. 6. Professional Inspection: If the smell and noise persist, it might be best to schedule a professional inspection. There could be an issue with the motor or other internal components that requires expert attention. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport
Q: QuestionHow long does it take for the quick cycle?
Asked by Anonymous.
- A:Answer The quick cycle on the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer typically takes about 30 minutes. This cycle is designed for lightly soiled clothes and provides a faster wash while still delivering good cleaning performance. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport
Q: QuestionOn my insignia washer when you turn it on by default it's on normal wash and the water temperature is hot my question is can you change that default setting to where when you push power The water temperature is on tap cold?
Asked by Anonymous.
- A:Answer Unfortunately, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer does not have a built-in feature to change the default settings when you turn it on12. The washer defaults to the “Normal” cycle with “Hot” water temperature each time it is powered on. However, you can manually adjust the settings each time you start a new load: 1. Turn on the Washer: Press the Power button. 2. Select the Desired Cycle: Turn the cycle selector to choose your preferred wash cycle. 3. Adjust the Water Temperature: Press the Temp button to select “Tap Cold.” If you find this process inconvenient, you might consider leaving a note or reminder near the washer to adjust the settings each time you use it. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport
Q: QuestionDoes anyone know why the washer is leaking water from the bottom when your doing a load
Asked by Lee.
- A:Answer Yes I noticed it does that
Answered by Noregretpurchase
Q: QuestionWhat is the replacement drain hose and R1 hose input filters specs for this? I bought this open box. They were missing. The universal drain hose and filter didn't fit. Not sold on Best Buy. Please help. Thanks.
Asked by TXRedOak11.
- A:Answer I bought too many prep kits. I bought what was required, not what was needed. I should have returned to the store.
Answered by NeillyRay
Q: QuestionWe have a top loader insignia washing machine and now when I wash the clothes It is pulling the thread and making it Gather up the and destroy the sheets and clothes Have a solution ?
Asked by Berit.
- A:Answer Not
Answered by CarlosH
Q: Questionis there a charge to take away my old washer and dryer
Asked by Anonymous.
- A:Answer Hi there! For further assistance and for more information, please contact Best Buy at 1-888-237-8289. If you have any questions, feel free to ask, |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Answered by InsigniaCustomerSupport
Q: QuestionWhy does my insignia washer spin really fast on the delicate and hand wash cycles?
Asked by Denny.
- A:Answer It's unusual for a washing machine to spin very fast during delicate and hand wash cycles, as these settings are typically designed to be gentler on fabrics. Have you tried to do power cycle on the washer? In any case, please contact Insignia Support to properly diagnose the problem. -. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport
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