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The same thing happened to me, this wine fridge is a piece of junk. I called Best Buy and they admitted that a wine fridge should last longer than 15 months but will not exchange or fix it. When you call Insignia it goes directly to Best Buy Geek Squad who will not help you. Good Lucjk
Sorry, there was a problem. Please try again later.Yes I have the same issue they are junk swapped it out for another model and BB makes that very difficult also. Best of Luck to you
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