“What exactly does "open box" mean? Is it used or have defects?”
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Under Buying Options you will have more information about Open Box. Open-Box Excellent – Certified Select product categories are eligible for certification. Each Excellent-Certified product has passed the Geek Squad® Certified process. Products in this condition look brand new — with no physical flaws, scratches or scuffs — and include the original parts1See disclaimer 1and accessories, as well as the original box (or a suitable replacement).2See disclaimer 2In addition, the product was professionally cleaned, then repackaged with care to give you a product as near to new as possible. Excellent- Certified products can be found in Best Buy stores and online. Disclaimers for Open-Box Excellent – Certified Product might not include the owner's manual or manufacturer registration card. Common home delivery products such as TVs and major appliances may still qualify for Excellent or Excellent-Certified condition without packaging or a box. Open-Box Excellent Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts1See disclaimer 1and accessories. The product will be in its original packaging or a suitable replacement box.2See disclaimer 2Products in Excellent condition can be found in Best Buy stores and online. Disclaimers for Open-Box Excellent Product might not include the owner's manual or manufacturer registration card. Common home delivery products such as TVs and major appliances may still qualify for Excellent or Excellent-Certified condition without packaging or a box. Open-Box Satisfactory Products in Satisfactory condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. (A Satisfactory product does not include dents, chips, cracks or deep scratches.) In addition, original packaging is typically not present, and nonessential parts or accessories might be missing, such as a commonly available cable or remote (identified on each individual product). Products in Satisfactory condition can be found in Best Buy stores (selection varies), where the factors mentioned above are accounted for in the savings you'll see. Open-Box Fair Products in Fair condition operate as intended, but show more significant scratches, dents or chips & for example, an appliance returned to a Best Buy store with a dent or large scratch or a TV with a minor scuff on the screen that doesn't affect viewing quality. Original packaging is typically not included and vital accessories are commonly missing, like a TV pedestal or a proprietary cable (identified on each individual product). Products in Fair condition may be found in Best Buy stores (selection varies) so you can see them for yourself. If you can accept visible flaws, you'll also realize substantial savings.
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