why is tv screen going black but still has sound null

Hi Kenneth. A TV screen going black while still having sound can be caused by several issues. Here are some common reasons and troubleshooting steps: 1. Loose Connections: Ensure all cables (HDMI, power, etc.) are securely connected. 2. Input Source: Try switching to a different input source to see if the issue persists. 3. Power Cycle: Unplug the TV for a few minutes, then plug it back in and turn it on. 4. Firmware Update: Check if there are any available firmware updates for your TV and install them. 5. Backlight Issue: The TV's backlight might be malfunctioning. If the screen is completely black but you can see faint images when shining a flashlight on it, this could be the problem. If these steps don't resolve the issue, please contact our Insignia customer support team (877-467-4289) for further assistance. - Mae | Insignia Support

“why is tv screen going black but still has sound”

Asked by KennethC 3 months ago

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Insignia™ - 65" Class F50 Series LED 4K UHD Smart Fire TV-Front_Standard

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Never happens to me
Answered by MiguelC 1 month ago
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Hi Kenneth. A TV screen going black while still having sound can be caused by several issues. Here are some common reasons and troubleshooting steps: 1. Loose Connections: Ensure all cables (HDMI, power, etc.) are securely connected. 2. Input Source: Try switching to a different input source to see if the issue persists. 3. Power Cycle: Unplug the TV for a few minutes, then plug it back in and turn it on. 4. Firmware Update: Check if there are any available firmware updates for your TV and install them. 5. Backlight Issue: The TV's backlight might be malfunctioning. If the screen is completely black but you can see faint images when shining a flashlight on it, this could be the problem. If these steps don't resolve the issue, please contact our Insignia customer support team (877-467-4289) for further assistance. - Mae | Insignia Support
Answered by InsigniaCustomerSupport 3 months ago
Sorry, there was a problem. Please try again later.