Questions & Answers

Q: QuestionIs the freezer frost free?

Asked 2 days ago by Al.

Q: QuestionDo I need a separate part to change the door opening direction?

Asked 2 weeks ago by Hinge.

• A:Answer Hi there! The hinges that come with your freezer can indeed be used to reverse the door opening. This means you won't need to purchase a separate part to change the door's swing direction. We hope this helps clarify things! If you have any further questions, feel free to ask. - Carl | Insignia Support

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionI use this as a refrigerator in my dry basement. It is wet to the point of water dripping on to the top shelf. It is perfectly level and the door seal is good. I've tried adjuting the temp several times, but it doesn't make a difference. What can I do?

Asked 2 weeks ago by Ken.

• A:Answer Thank you for your inquiry! If your Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer is being used in refrigerator mode and you're noticing water dripping onto the top shelf, even though the unit is level and the door seal is intact, the issue is likely related to internal condensation. This can happen when warm air enters during door openings and condenses on cold surfaces, especially if the cooling is uneven. Adjusting the temperature may not help if the airflow inside is obstructed or if the fridge is set too cold. Make sure items aren’t blocking the air vents and that shelves allow proper circulation. Also, check the drain hole—if it’s clogged, water can’t drain properly and may pool or drip. Since this model uses manual defrosting, frost buildup on the coils could also be melting irregularly. Try defrosting the unit fully, cleaning it, and restarting. Even if the door seal looks fine, test it with a sheet of paper to ensure it’s sealing tightly. If none of these steps resolve the issue, it might be a faulty sensor or thermostat, and contacting Insignia support or a technician may be necessary. Keith | Insignia Support

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the installation process? Is it basically just plug-in and that’s it?

Asked 3 weeks ago by Installing.

• A:Answer Yup! There is no actual install.

  Answered 2 weeks ago by user639961Verified Purchase

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Q: QuestionWhat is the low ambient temp when in refrigerator mode? Is it 0 or 37 degrees?

Asked 1 month ago by Doggie.

• A:Answer Ours runs at zero degrees in freezer mode.

  Answered 3 weeks ago by SilverMitch

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Q: QuestionWhy is there so much moisture/condensation in this fridge? We have it set at 40 degrees.

Asked 1 month ago by Anonymous.

• A:Answer Thank you for your inquiry. Excess condensation in your Insignia™ 7 Cu. Ft. Convertible Freezer may result from frequent door openings, a faulty door seal, or high humidity in the surrounding environment. Try checking the door gasket, adjusting the temperature, and minimizing door usage. If the issue continues, feel free to contact Insignia Support at (877) 467-4289 for further assistance. Tine | Insignia Support

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionHi, Are these products made in the USA?

Asked 1 month ago by Ronster.

• A:Answer No

  Answered 3 weeks ago by SilverMitch

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Q: QuestionApprox 1 1/2 years ago, I purchased a NS-UZ7WH0 garage freezer. I placed it, in my garage, as the name intends. This past winter it stopped working. Any ideas as to how I may be able to repair this?

Asked 1 month ago by OGradian.

• A:Answer Hi Insignia Customer, thank you for reaching out! I understand how frustrating it must be to have a freezer that isn’t working properly. Based on your description, some troubleshooting may be needed to identify the issue. We recommend contacting Insignia Customer Service at 877-467-4289 for further assistance. Tine | Insignia Products

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIf I set this at 50 degrees Fahrenheit to use as a cheese cave, and keep it in the garage against the house wall (opposite door) what issues will I encounter in Winter? Average low is 47 in January, but can be below 32 for 7-14 days.

Asked 1 month ago by Numerate.

• A:Answer Thank you for your inquiry! Using the Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer as a cheese cave set to 50°F in your garage can work well, but there are a few winter-related concerns to keep in mind. Since this model is garage-ready, it’s designed to operate in a wide range of ambient temperatures, typically from 0°F to 110°F, which makes it suitable for your setup. However, during winter, especially when temperatures drop below freezing for several days, the ambient temperature in your garage may fall below your set point of 50°F. When this happens, the unit’s compressor may not activate because it senses that the internal temperature is already cold enough. This can cause the interior to drop below your desired temperature, potentially disrupting the cheese aging process. Additionally, inconsistent compressor activity in cold conditions can lead to temperature and humidity fluctuations, or even condensation and frost buildup inside the unit. To mitigate these issues, consider using a temperature and humidity monitor inside the freezer, insulating the wall behind it, and possibly adding a safe, low-wattage heat source like a seedling mat to maintain a stable environment. These steps can help ensure your cheese cave remains effective even during colder months. Insignia Support

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionCan this operate in a garage under the fridge setting?

Asked 1 month ago by Joe.

• A:Answer It a garage ready as noted on the package

  Answered 3 weeks ago by SilverMitchVerified Purchase

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Q: QuestionI see conflicting information about whether this freezer is frost free. The specs say it is not. But one answer says to defrost with a towel in the bottom to collect water. Another says to empty the tray of water that collects from condensation routinely?

Asked 2 months ago by Anonymous.

• A:Answer I was told when I bought it that it was frost free. I haven't had to defrost it yet.

  Answered 2 months ago by AnonymousVerified Purchase

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Q: Questionwe have the freezer and it is working fine. I just realized we have the back of it up against the wall. Is that OK? thanks

Asked 2 months ago by jimsacco.

• A:Answer Thank you for your inquiry! It’s great to hear that your Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer is working well! However, having the back of the freezer pressed directly against the wall is not ideal. Most upright freezers, including this model, require at least a few inches of clearance—typically around 2 to 4 inches—between the back of the unit and the wall. This space is important to allow for proper airflow and ventilation around the compressor and coils. Without it, the freezer may overheat or operate less efficiently over time. Since yours is functioning fine now, it’s not an emergency, but it would be a good idea to pull it out slightly to ensure better long-term performance and energy efficiency. Keith | Insignia Support

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionI have this freezer on my back covered open air porch . We live close to river and ocean with high amount of corrosion in the area. Can i install a cover that is designed for upright freezers over this product ? Thanks,

Asked 2 months ago by Bubba.

• A:Answer Yes, check this out https://a.co/d/6EzYriI

  Answered 2 months ago by SUNNY

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Q: QuestionWhere is the drain hole for defrosting

Asked 2 months ago by Anonymous.

• A:Answer Thank you for your inquiry! The drain hole for defrosting on the Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer is located underneath the drawer at the bottom of the freezer. When the freezer defrosts, water drains through this hole and typically collects in a drip tray located underneath the unit. To clean the area where the water collects, you should locate the drip tray, which is usually accessible from the back or bottom of the unit. Carefully slide out the tray, empty any water, and clean it with warm, soapy water. Rinse and dry it thoroughly before placing it back. Regular cleaning of the drip tray helps maintain the efficiency of your freezer and prevents any unpleasant odors. Keith | Insignia Support

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhen using as a refrigerator there is a lot of condensation, is something wrong? How can I eliminate or reduce? I've already gone through Geek Squad and got a brand new one. I've checked seals and even used a flashlight inside with door closed to check.

Asked 2 months ago by GM.

• A:Answer Hi GM, thank you for reaching out. Since your door gasket is in good condition, please ensure you minimize door openings, verify the temperature settings, level the refrigerator, allow for proper ventilation, and avoid placing hot food inside. I hope this information is helpful, and if you have any further questions, please feel free to ask! - Carl | Insignia Support

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs this freezer a good freezer . I brought it last summer and I think it stopped working. It's defrosting and I don't hear it running. I think it was making a funny sound earlier

Asked 3 months ago by Charlene.

• A:Answer Yes

  Answered 2 months ago by AnonymousVerified Purchase

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Q: QuestionCan the temperature control unit come apart (i.e. via screws) for serviceability?

Asked 3 months ago by maddog1958.

• A:Answer Thank you for your inquiry! Yes, the temperature control unit of the Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer can be serviced. It is typically secured with screws, allowing you to disassemble it for maintenance or repairs. Before attempting any service, ensure the freezer is unplugged to avoid electrical hazards. If you're not comfortable doing this yourself, it might be best to consult a professional technician or contact Insignia customer support for assistance. Keith | Insignia Support

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this freezer be plugged into a power cord as an extension??

Asked 3 months ago by Sherry.

• A:Answer Are you asking if it’s okay to use an extension cord with this unit? If so, keep in mind that the manual specifically advises against it and states that doing so will void your warranty: “Do not use extension cords or ungrounded (two-prong) adapters. If the power cord is too short, have a qualified electrician install an outlet near your freezer. Use of an extension cord can negatively affect your freezer’s performance.” That said, if you decide to go that route at your own risk, and you're only adding a short length (like an extra foot or two), a high-quality, UL-listed, 3-prong grounded extension cord may work without issues. Still, I’m not an electrician, so it’s best to consult someone local and qualified rather than relying on internet advice.

  Answered 3 months ago by DaveC

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Q: QuestionIs there door storage

Asked 4 months ago by Anonymous.

• A:Answer Hi there! The Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer does not have door storage. However, it features four adjustable and one fixed glass shelf, along with a bottom drawer for organizing your food. If you have any other questions or need further assistance, feel free to reach out! - Shiela | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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