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Hi Malibman77, We are truly sorry about your experience with this product. We really want to help you address this issue. For further assistance, please contact us directly at 1-877-467-4289 so we can provide the best possible solution. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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