Questions & Answers

Q: QuestionWhat is the capcity in Watt Hours? Is it 99Wh ?

Asked 4 years ago by GaryR.

• A:Answer The capacity is 26800mAh/3.63V (97.28Wh).

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionIS IT OK TO USE THE DEVICE WHILE PLUGGED TO CHARGER?

Asked 4 years ago by INDOUBT.

• A:Answer Yes, you can use the device while charging.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat does the button on the side do?

Asked 3 years ago by ZacharyWalter.

• A:Answer Press the button to check the battery status.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow/where do I properly store a fully-charged Insignia USB-C Laptop Power Bank?

Asked 4 years ago by Wayne.

• A:Answer A durable polycarbonate material helps protect the charger from damage. Do not expose the power bank to humidity, avoid direct sunlight, vibrations and impacts.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this a lithium battery and can it be taken on a plane or used when traveling?

Asked 3 years ago by Noirpep.

• A:Answer Hi Noirpep, Power banks, also known as portable chargers or external battery chargers, are lithium-ion battery packs used to charge other electronic devices e.g. mobile phones, tablets, laptops. Stand-alone power banks are considered spare or loose lithium-ion batteries and must be transported in carry-on baggage only and if you can use that when travelling or it can be taken on a plane, power bank must only be carried in hand luggage or carried around. It is not allowed to carry power banks in checked luggage. If the rated power is less than 100Wh, power banks can be carried without approval; power banks with the power between 100Wh and 160Wh can be carried after approval of air carrier. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance. Insignia Products Nikki https://insigniaproducts.com

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow much wattage does this pull when charging?

Asked 2 years ago by Ollitsacnomar.

Q: QuestionWhat is the temperature range that this device can be exposed to? Such as, can it be left in the car which can quickly become very hot during summer. Or freezing temperatures.

Asked 3 years ago by question.

• A:Answer You can use this portable charger in an ambient temperature range between 32°F to 104°F.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan I use this for my Samsung book pro 360? Not sure if I will be undercharging or if it wouldn’t matter whatsoever.

Asked 3 years ago by Moao.

Q: QuestionWhat type of battery is this?

Asked 3 years ago by choco.

Q: QuestionHow does auto shutoff work? Will the unit automatically shut off once the phone or laptop is fully charged?

Asked 3 years ago by M.

• A:Answer Yes

  Answered 3 years ago by YonnieVerified Purchase

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Q: QuestionHello, does anyone know if this is compatible with a Dell XPS 9310? Thanks.

Asked 3 years ago by AHSalamander.

• A:Answer Yes it’s compatible

  Answered 3 years ago by Mulligan001Verified Purchase

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Q: QuestionHow big is this?

Asked 3 years ago by Anonymous.

• A:Answer The dimensions are 3.3 × .9 × 7 in.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat are the dimensions of the device? What is the weight? I couldn't find this information in the specifications or when I used the Compare function.

Asked 3 years ago by TiredTraveler.

• A:Answer The dimensions are listed in the Quick Setup Guide 3.3 × .9 × 7 in. (8.3 × 2.3 × 17.7 cm) and the weight is 1.1 lbs.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionHello, Does this follow the PD protocol 20v 3.25a out?

Asked 3 years ago by NurseLeo.

• A:Answer The USB-C output is 20V/3.25A

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: Questionhow many times can i fully charge my iphone 12 pro max before i have to recharge it

Asked 3 years ago by wombraider.

Q: QuestionWhat is the right wall charger for this Insignia 26800 mAh Portable Charger? What wall charger(s) can be used?

Asked 3 years ago by RK55.

• A:Answer You can use a USB-C wall charger like the Model: NS-MWC20W1W

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this work for a Lenovo think pad?

Asked 3 years ago by Lenovo.

• A:Answer This portable charger works for most USB-C laptops.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this charge HP Laptops?

Asked 3 years ago by caroandreana.

• A:Answer This charger works for most USB-C laptops.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill it charge iPhones as well

Asked 3 years ago by Anonymous.

• A:Answer It charges our phones, so yes, it will totally charge a phone.

  Answered 3 years ago by MissuenoslocosVerified Purchase

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Q: QuestionWhat kind of charger does this require and how long does it take for a full charge?

Asked 3 years ago by Isbjorn.

• A:Answer Use a USB-C charger and fully charge your portable battery for four hours before using it for the first time.

  Answered 3 years ago by InsigniaCustomerSupport

  
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