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Hi there! It sounds like you’re having trouble getting your Insignia™ Essential PC Gaming Chair to provide the support you need. Here are a few steps you can try to adjust the backrest: >Check the Tilt Lock: Ensure that the tilt lock is engaged. Sometimes, even if the tilt tension is adjusted, the chair might still lean back if the tilt lock isn’t properly engaged. >Adjust the Seat Height: Sometimes, adjusting the seat height can help you find a more comfortable position that allows your back to rest against the backrest. >Recheck the Tilt Tension: Make sure the tilt tension knob is turned to the maximum setting to prevent the chair from leaning back too easily. >Manual Adjustment: If the above steps don’t work, you might need to manually adjust the backrest. This could involve loosening the screws that attach the backrest to the seat and repositioning it to a more upright angle before tightening the screws again. If these steps don’t resolve the issue, please don't hesitate to reach us out. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
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