Questions & Answers

Q: QuestionCan I use to hook up external passive speakers to samsung hw-q700a soundbar. Will i need a mini amp as well? Samsung TV (HDMI and Optical only) + Soundbar (HDMI and Optical) + 2 Sonance ceiling speakers

Asked 2 years ago by JohnnyG.

• A:Answer It depends what you are trying to accomplish. The Samsung sounder you have is designed for a surround sound experience and has the ability to add 2 Samsung wireless rear speakers for additional sound coverage in the surround mode. you can add 2 ceiling speakers many different ways but you will not be adding to the surround experience because they will not get processed by any device to send the audio that is needed to those speakers. They will only get unprocessed audio like the bar and could cause a sync issue where the ceiling speakers and sounder are not playing the same audio at the same exact moment. I would only use the ceiling speakers if you were adding this audio to another room where a sync issue would not be recognized. Hope this was helpful. If you are trying to put them in a separate room I can explain how to setup the system if you would like.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill this allow me to outut 5.1 from Bose av35 lifestyle 135 to lg c1 tv?….I’m currently getting lpcm 2.0 vis optical

Asked 3 years ago by Tommallergic1111.

• A:Answer This audio extractor supports 5.1-channel digital output. For best performance, connect the audio extractor directly to the TV.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the digital output quality through the optical port? Can I output 24/96 or higher with equivalent input through HDMI?

Asked 3 years ago by IllinoisAudio64.

• A:Answer This device supports Dolby 5.1 24bit/96K audio.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this product support HDR?

Asked 4 years ago by Tw3nty.

• A:Answer Passes video without degradation and supports 4K HDR signals.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this Device support Dolby ATMOS?

Asked 4 years ago by Tech.

• A:Answer No, this product won't work for you.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this product support 120hertz 4k with hdr for video output ?

Asked 4 years ago by Rohit.

• A:Answer This device supports 4K @ 60Hz.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this HDMI 2.0b compliant?

Asked 4 years ago by Chadouken.

• A:Answer This product supports HDMI 2.0b

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this “really” pass through full 4K UHD 4;2;0 at 60Hz to the Xbox Series X? Have tried more expensive options from Rocketfish to HDFury and they’re all downgrading the signal to 1080p. I need true 4K pass through to projector with audio extracted

Asked 4 years ago by YukonCornelius.

• A:Answer Update - YES! Worked flawlessly on new Series X!

  Answered 4 years ago by YukonCornelius

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Q: QuestionCould I use this from an Xbox series x to a non 4K monitor at the moment and it still work fine, I plan on getting a 4K monitor but not at this moment. Or will there be server picture degradation

Asked 4 years ago by M.

• A:Answer Try to set the Xbox output resolution to Auto and use 4K HDMI cable.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the max frames this will produce at 1080 or 1440? It says 60 hz at 4K, but will it allow 144 hz at a lower resolution?

Asked 4 years ago by Akells.

• A:Answer This product supports 720@240Hz, 1080@120Hz and 1440@60Hz.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: Questionis there something like that that would have a DisplayPort 4k that would go to my monitor and then hdmi to my hdmi4k switches,

Asked 4 years ago by preorder.

• A:Answer No, this product won't work for you.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this pass 4k at 60hz?

Asked 5 years ago by Junior.

• A:Answer yes, my roku ultra was doing that as I set it up last night.

  Answered 5 years ago by preorder

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Q: QuestionI've got a Roku streaming stick connected and trying to stream Netflix and extract 5.1 to my Sonos playbar. Roku shows Dolby digital, but Sonos is seeing stereo in. Why?

Asked 5 years ago by Seth.

• A:Answer I've answered my own question. The extractor is not capable of transcoding DD+ (the format that Netflix and almost every streaming platform now uses) to regular DD 5.1. Therefore it simply outputs a stereo signal.

  Answered 5 years ago by Seth

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Q: QuestionI have hearing aides along with a tv connector that permits me to send sound thru optical port on my TV directly to my hearing aides. My new Samsung TV does not have an optical port. I am wanting a converter box to go from HDMI to my optical cable…

Asked 2 weeks ago by Jack.

Q: QuestionI have a samsung soundbar that only has bluetooth, optical, & USB connectibility. If I got this extractor could I use it to connect to my soundbar to make it sound better & more reliable?

Asked 3 weeks ago by Admanpa.

• A:Answer Thank you for your inquiry! Yes, the Insignia™ HDMI Audio Extractor with 4K @ 60Hz / HDR Support can help improve the sound quality and reliability of your Samsung soundbar. This extractor converts HDMI audio signals to analog or optical output, which means you can use the optical output to connect to your soundbar. By using the optical connection, you can achieve better sound quality compared to Bluetooth, and it will be more reliable for consistent audio playback. This setup should enhance your overall listening experience. - Shiela | Insignia Support

  Answered 3 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionHi! Want to know if the Insignia audio extractor can connect Samsung TV HD e ARC output to optical input of SONOS player 3

Asked 1 month ago by Cathy.

• A:Answer Hi Cathy, thank you for reaching out. Our HDMI Audio Extractor does not support HDMI ARC functionality. I hope this answers your question, and if you have any further questions, please feel free to ask! - Carl | Insignia Support

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIs it compatible with MacBook computers?

Asked 2 months ago by Knocka.

• A:Answer Thank you for your inquiry! Yes, the Insignia™ HDMI Audio Extractor with 4K @ 60Hz / HDR Support is compatible with MacBook computers. It allows you to extract audio from an HDMI source and send it to your speakers, headphones, or other audio devices via 3.5mm stereo or optical outputs. Keith | Insignia Support

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan a TV be the input for this switch?

Asked 2 months ago by twhite.

• A:Answer Hello twhite, Thank you for your question about the Insignia™ HDMI Audio Extractor with 4K @ 60Hz / HDR Support in Black. We're happy to assist you! Yes, a TV can be the input for this switch. The HDMI Audio Extractor is designed to convert HDMI audio signals to analog outputs, including RCA and optical. This means you can connect your TV to the extractor and then route the audio to your desired output device, such as speakers or headphones. If you have any more questions or need further assistance, feel free to reach out. We're here to help! - Emman | Insignia Products

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionIf I have an eArc input will it still output an eArc signal as well as a 3.5 mm? My TV only has eArc but I need a 3.5 mm and an eArc for a sound bar.

Asked 2 months ago by Matt.

• A:Answer Hi Matt, thank you for reaching out. Our HDMI Audio Extractor is not eARC compatible, nor is the 3.5mm port. To maximize the eARC port's functionality, please connect your sound system directly to the eARC port on your TV. I hope this information is helpful, and if you have any further questions, please feel free to ask! - Carl | Insignia Support

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I use this to connect a Bose Lifestyle v35 to a Samsung UD 7200 TV? The Bose has optical ports but the TV uses HDMI eArc for sound and has no optical port.

Asked 3 months ago by BeeBee.

• A:Answer Yes, you can use the Insignia™ HDMI Audio Extractor to connect your Bose Lifestyle v35 to your Samsung UD 7200 TV. This device will allow you to extract audio from the HDMI eARC port on your TV and output it to the optical port on your Bose system. Here’s how you can set it up: 1. Connect the HDMI cable from your TV's HDMI eARC port to the HDMI input on the Insignia HDMI Audio Extractor. 2. Connect an optical cable from the optical output on the extractor to the optical input on your Bose Lifestyle v35. 3. Power on the extractor and select the appropriate audio output mode (stereo or 5.1 channels) using the switch on the device. This setup should enable you to enjoy audio from your TV through your Bose sound system. If you have any other questions or need further assistance, feel free to ask!

  Answered 3 months ago by InsigniaCustomerSupport

  
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