A:AnswerWe appreciate your question! The coating materials for the cooking trays do contain PTFE, also known as Teflon, and these coatings are PFOA free.
A:AnswerHi Kate. Thanks for reaching out. It's normal to get a smell the first couple of uses with a new unit. This smell should go away after running a few times and cleaning thoroughly. Please contact our Customer Care team if it persists or if you have any concerns.
A:AnswerThere is! With the Air Fryer in Standby mode (Display reads Off), press and hold the Time and Temp controls for 5 seconds. All sounds except error alerts will be
toggled on or off.
A:AnswerHi Diego. Thanks for your question! The 120V models can only be plugged into a 120V outlet and used within North America. Using them in another region and with an adapter will void the warranty. However, we're happy to say that we make certain models for use in other regions! Please contact our Customer Care team and we can provide details about the models available.
A:AnswerThanks for reaching out. It's normal to get a smell the first couple of uses with a new unit. This smell should go away after running a few times and cleaning thoroughly. Please contact our Customer Care team if it persists or if you have any concerns.
A:AnswerHello. The OdorErase filter is designed to last approximately 900 minutes. Press the 'Bake' and 'Reheat' buttons at the same time to reset the filter. The filter LED on the top panel of the machine will be off. We hope this helps!
A:AnswerHi Andy. Great question! Yes, you can cook frozen dinners in the Vortex Plus. Most frozen dinners have air fryer instructions on the packaging. Enjoy!
A:AnswerYou can get air fryer liners that help with clean up and should prevent the sticky. I got mine on Amazon but I am sure the have them at Best Buy too. Good luck
