Questions & Answers

Q: QuestionHow long is the pump electrical cord?

Asked 3 years ago by Pool.

• A:Answer Intex filter pumps have a 25 ft. long electrical cord.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionCan this pool be put together completely before having to add water. I want something I can completely put together before starting the yard leveling. Also what is the maximum length and width INCLUDING the steel braces that jut out on the bottom? Thank y

Asked 3 years ago by Spyder9669.

• A:Answer The Intex - Oval Above Ground Pool Pump Set, item 26795EH, has an approximate set up of size of 16ft 6in X 9ft X 48in. Intex recommends 5 to 6 feet of open space around the outside of the swimming pool. Prior to set up Intex recommends that you find a flat, level location that is free and clear of stones, branches or other sharp objects that may puncture the pool liner or cause injury. For more information please contact the Service Center at 1-800-234-6839.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionWhen is my pool arriving????? They keep changing dates.

Asked 2 years ago by Mary.

Q: QuestionCan I use my sand filter

Asked 2 years ago by Mary.

• A:Answer A sand filter can be used with the Intex - Oval Above Ground Pool Pump Set. You will need to verify compatibility. The sand filter must be able to connect to 1.25" ports and be suitable for a water capacity of 3,531 gallons. For additional information, please contact our Service Center 310-549-8235.

  Answered 2 years ago by Intex Consumer Support

  
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Q: QuestionDoes the clorax pills included?

Asked 2 years ago by Vicky.

• A:Answer The Intex - Oval Above Ground Pool Pump Set, item #26795EH, does not include chlorine pills. For additional information, please contact our Service Center 310-549-8235.

  Answered 2 years ago by Intex Consumer Support

  
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Q: QuestionHi Will this pool fit on a 10 ft wide concrete pad ? Thanks H

Asked 2 years ago by Poolsize.

• A:Answer The Intex - Oval Above Ground Pool, item 26795EH, has an approximate set up size of 16' 6" x 9' x 48". We recommend 5 to 6 feet of open space around the outside of the swimming pool. For additional information, please contact our Service Center 310-549-8235.

  Answered 2 years ago by Intex Consumer Support

  
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Q: Questionwhat filters do i buy for the pump?

Asked 3 years ago by Pool.

• A:Answer The filter pump included with this pool package, is a Krystal Clear™ Cartridge Filter Pump - 1,500 GPH. This pump uses the Intex Type A Pool Filter Cartridge. We hope you found this information helpful.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionWhat is the life expectancy of this pool? Is there a heater.

Asked 3 years ago by LoveGagets.

• A:Answer Unfortunately Intex cannot provide you with a life expectancy. There are too many factors that contribute to the life of the pool: such as use and care, chemicals, and weather conditions. We hope this information is helpful and if you need further assistance please call our Service Center at 1-800-234-6839.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionDo I need to add any chemicals to the water or the pump is everything I need?

Asked 3 years ago by Beris.

• A:Answer All swimming pools require chemicals to keep water clean and healthy. Filter pumps are used to circulate chemicals and filter water. We suggest you contact your local pool supply store for information on water treatment. We hope this information is helpful.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionHow many gallons does this hold

Asked 3 years ago by Vi.

• A:Answer The Oval Prism Frame pool Set holds approximately 3,531 gallons of water.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionThe manufacturer’s website states that pool 26795EH comes with a 1,500 gph pump. Is that pump included when I order this pool from Best Buy? https://intexcorp.com/products/above-ground-pools/prism-frame/16ft-6in-x-9ft-x-48in-prism-frame-oval-

Asked 3 years ago by Anonymous.

• A:Answer Intex - Oval Above Ground Pool Package, item 26795EH, includes a filter pump. We hope this information is helpful and if you need further assistance please call our Service Center at 1-800-234-6839.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionHow deep

Asked 4 years ago by Anonymous.

• A:Answer Our intex pool is 3.5 to 5 feet deep depending on the ground

  Answered 4 years ago by ncg1

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