A:Answer I have some issues with this as well and ours is new, and installed by Best Buy technicians.
What I have found is that if I do the following (since we have 6 family members in our home with phones), it seems to work:
1. Turn your phone's bluetooth on;
2. Hold down the phone button on the device installed in your car for a few seconds while your watching your phone's bluetooth connections;
3. When the name of this device pops up, click on it.
What I think is happening is that if you don't hold down that button with the phone image on it on the device for about 5 seconds, it won't find the new device to connect.