Questions & Answers

Q: QuestionWhat is the maximum data transfer rate of this USB hub?

• A:Answer This USB hub supports data transfer rates up to 5 Gbps.

Q: QuestionHow many devices can I connect to this hub at the same time?

• A:Answer This hub allows you to connect up to seven devices simultaneously.

Q: QuestionWhat is the housing of the hub made of?

• A:Answer The hub features an elegant aluminum housing that is lightweight, durable, non-toxic, and recyclable.

Q: QuestionIs this hub compatible with older USB devices?

• A:Answer Yes, while this is a USB 3.0 hub, it is backward compatible with USB 2.0 and 1.1 devices.

Q: QuestionDoes this hub support fast charging?

• A:Answer Yes, this hub has one port that supports fast charging for smartphones, tablets, and iPads up to 2.4A.

Q: QuestionWill this support things like gaming keyboards and mice? I have need to have support for the full capabilities of both my Logitech G910 keyboard and R.A.T. 7 Mouse. The both have extra functionality and software that supports them.

Asked 6 years ago by Slogger.

• A:Answer I don't know anything about gaming keyboards but I have my wireless Microsoft dongle plugged in, and it works just fine. I have a Logitech wireless mouse, again with no problem. In addition, I have an 8TB Seagate XHD, two HP printers, one laser, the other an inkjet, and my Brother MFC copier/scanner, with the last port used for my CD player/burner. So, year, it all works beautifully. Sorry I cannot address your specific gaming keyboard and mouse. Best~

  Answered 6 years ago by dontrmememberlastoneVerified Purchase

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Q: QuestionCan this device be used without being connected to an electric outlet?

Asked 5 years ago by Jason.

• A:Answer Yes.

  Answered 5 years ago by mickyblue

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Q: QuestionWill this charge AND connect my ipad to a PC? Not even that dongle thingy with extra power and port for usb A can do that. Connecting my ipad straight to the pc lets me sync but not charge.

Asked 5 years ago by Casval.

• A:Answer It should do both, yes, but the iPad will be the only device you can charge - there is only one single 'powered' port on the entire hub. The other 6 ports are 'dumb' ports - they'll connect items, but they don't charge anything.

  Answered 5 years ago by Peaches

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Q: QuestionWill this work on a PlayStation 4?

Asked 5 years ago by mgwp.

• A:Answer Yes, The JUH377 is compatible with the PlayStation 4

  Answered 4 years ago by J5create Team

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Q: QuestionDoes this come with a power supply

Asked 5 years ago by Anonymous.

• A:Answer yes, it has a DVE power adapter. Mine had the kind where you can switch out the outlet plate.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionWill this work on a Windows10 PC? And do all 7 slots actually work?

Asked 5 years ago by MarySue1964.

• A:Answer Yes, the JUH377 is compatible with Windows OS; simply plug it into the computer utilizing the included host cable and it is working. One USB-A 3.0 port on the JUH377 is for battery charging, the rest are for mice, keyboards, flash drives, one external hard drive. It is recommend to plug in the power adapter for more power to the JUH377. ** Feel free to contact the j5create Technical Support team if you require further assistance.

  Answered 4 years ago by J5create Team

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Q: QuestionWill this work on HP laptop Microsoft 10 windows, and if so, can I use a longer cord to connect to laptop? Laptop sits on top shelf of desk, using 21 inch monitor instead of laptop monitor.

Asked 5 years ago by Sue.

• A:Answer Yes, this will work connected to an HP laptop with Windows 10, you would need to purchase an additional cable if a longer than 3 foot cable is required. The cable requires USB™ 3.0 Micro B to USB™ Type-A connectors.

  Answered 5 years ago by J5create Team

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Q: QuestionCan I just use the power cord to charge up devices or does it need a computer?

Asked 5 years ago by Kate.

• A:Answer If you are referring to using the power cord + the USB hub, and not have anything connected to your computer, then the answer is 'sorta'. There is only one port of the seven total ports that allows for charging devices - it is designated with a white icon, which you can see in the product image as a blurry dot in the background on top of the hub. If you are looking for a powered hub to power/charge multiple devices, I would look elsewhere.

  Answered 5 years ago by Peaches

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Q: QuestionCan I plug in my external hard drive via this adapter and get a clean backup?

Asked 5 years ago by frustratedwusbc.

• A:Answer Yes. I do it all the time with my J5 Hub. It's a powered hub so functions as if you were directly plugging into the computer.

  Answered 5 years ago by RadlerKC

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Q: QuestionHow long is the usb cable that connects to the computer?

Asked 4 years ago by cablelength.

• A:Answer 4 foot cable.

  Answered 4 years ago by RatmannVerified Purchase

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Q: QuestionWhere is this product made/manufactured?

Asked 5 years ago by Tupelo.

• A:Answer This product is made in Taiwan. j5create corporate office is located in Kennesaw, Georgia.

  Answered 5 years ago by J5create Team

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Q: QuestionCan this product work on a usb2 port?

Asked 4 years ago by BigEd.

• A:Answer YES

  Answered 3 years ago by PanamaVerified Purchase

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Q: QuestionCan I use this to plug a gaming keyboard, gaming mouse, gaming headset, and wired controller into an XBox Series X?

Asked 3 years ago by Lorelei.

• A:Answer I have keyboard mouse printer and flashdrives. See ni reason why it should not work if your hardware is usb

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow long is the charging cable(s)?

Asked 4 years ago by Anonymous.

• A:Answer Charging cable included is 3ft.

  Answered 4 years ago by omarprVerified Purchase

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Q: QuestionHow long is the power cord and the USB cable?

Asked 5 years ago by LAE.

• A:Answer Power cord is about 4 feet. USB cable is about 2.5 feet.

  Answered 5 years ago by Joanne

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