A:AnswerNo, the USB-C to Dual HDMI Multi-Monitor Adapter will not support (2) QHD or WQHD resolution. The 4K HDMI port will support up to 3840 x 2160 and the non-4K HDMI port, only up to 2048 x 1152.
A:AnswerThe USB-C to Dual HDMI Adapter supports two displays, one display up to 3840 x 2160 and another display up to 2048 x 1152. Please ensure that your monitors support those resolutions. If you have any further questions please reach out to our customer support team. Thank you.
A:AnswerThe USB-C to Dual HDMI Multi-Monitor Adapter has a 2 year limited warranty. For more information on Limited Warranty, please go to this link. https://en.j5create.com/pages/limited-warranty. Thank you.
A:AnswerBought it for that same purpose. Never got it to work despite following all instructions including downloading and installing the driver. Waste of money and time.
A:AnswerNo, there is no USB-C power-in port on the USB-C to Dual HDMI Multi-Monitor Adapter to allow pass-through charge. This Adapter will only transmit audio and video signals.
A:AnswerYes, the USB-C to Dual HDMI Multi-Monitor Adapter will work towards the MacBook Air M1. This Adapter will require an installation of a driver for functionality. Drivers are available on j5create website under the "Support" tab. Thank you.
A:AnswerThe USB-C to Dual HDMI Multi-Monitor Adapter does not require DP Alt Mode. However, it does require an installation of a driver and depending on the OS you have, different instructions apply. Please make sure you have full admin rights to complete the installation process. Drivers are available on j5create website under the "Support" tab > "Downloads/Drivers". Thank you.
A:AnswerThe USB-C to Dual HDMI Multi-Monitor Adapter is not able to perform this. It is meant to connect a single computer to 2 external displays. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
