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  • QuestionWhen I put these in my ears, the noise cancelling feature seems to work fine including when I listen to music, there is no outside noise. When I make a call, it seems as if the outside noise (TV/AC) starts. Is this normal?

    Asked by Frank.

    • Answer If you have the "sidetone" on, more background noise will creep in, and regardless of any settings, on ALL brands of earbuds, when you start speaking, and the mics are activated to pick up your voice, those same mics will also pick up background noise. Its inevitable. Years ago 20+, we had Motorola Radios with "jawbone" technology so we could speak using sensors that detected the vibrations ONLY from our speech, with a special sensor attached near our throat, and thus all of the screaming noise from the jet aircraft, was eliminated. The Elite 7 Pros use similair technology. The ANC on the 4's, or others for that matter, will not, cannot, completely eliminate, outside background noise like it does when you have music playing etc, This is due to the fact, while you are on a call, the external microphones get activated so you can talk, or TRANSMIT out, unlike in music mode, where the mics are not transmitting. Companies are constantly trying to make things better, and have been improving for years, but no mfr has perfected it yet. Note, the Jabras, as far as call quality and background noise supression is concerned, are still top of the line, even better than the Sony 1000's, etc, (though the Sony's ANC is class leading like Bose, while in music mode, etc). The only way to get further background noise reduction, while on a call, is to go with the upper level Elite 7 Pro, and probably leave your sidetone off as well. But understand, the call quality on the other end, as far as them hearing you, will be compromised to some degree, the more it tries to suppress or eliminate outside noise from the call, as the mics turn on and off in an effort to eliminate and reduce background interference. Your BEST BET, move to a QUIETER place while on calls...!

      Answered by ZR1205

  • QuestionAre these waterproof? I’m a swimmer.

    Asked by Swimmer.

    • Answer Per the Jabra website, for the Active 4's states, "Your Jabra earbuds have an IP57 rating which indicates they are protected against dust and the effects of temporary submersion in water. The submersion test requires 30 minutes at a depth of 1m/3ft." With that said, you have to remember when jumping into water, or swimming in it, much HIGHER PRESSURES of water are exerted on the earbuds, due to the movement, than just sitting statically in still, non-moving water, at 3ft. Swimming in IP57 Rated earbuds would not be recommended for any mfr, none. You would need a true "Waterproof" rating of 100ft or more, and would still not be able to exceed the pressures exerted by a column of 100ft of water. Imagine diving off a high dive with a 100ft rated waterproof watch, when the watch hits the water, almost for certain, the rated 100ft psi will be exceeded, and water will enter the watch! Do not swim in these or any other IP57 rated buds, or, do so at your own risk. You could try a rubber cap over them when you swim to alleviate some pressures by moving water, and may be able to get away with it, for awhile, but they are simply not designed for swimming, if they were, it would be front page advertising :)

      Answered by ZR1205

  • QuestionCan you use each earbud independently. Like can I take the right earbud and the left will keep playing and vise versa.

    Asked by B.

    • Answer Hello B- Yes! Both Earbuds can function individually. Thank you for your question.

      Answered by Jabra

  • QuestionCan we mute/unmute with touch of a hand while away from the laptop?

    Asked by Feature.

    • Answer Hello Feature - Thank you for your interest in the Jabra Elite 4 Active. To mute/unmute the microphone during a call, press the Left or the Right button. In mono earbud mode, press the button of the earbud you are using to mute/unmute the microphone.  The Jabra Elite 4 Active is not compatible with a PC or laptop so full functionality is not guaranteed when connected to such device. - Dwayne

      Answered by Jabra

  • QuestionDo these earbuds have volume adjustment controls and do you know what the latency level is? Thanks. My main reason for buying these are to connect to my smart tv

    Asked by GWTUSA.

    • Answer Hello, GWTUSA - We do not recommend you pair the Jabra Elite 4 Active directly with your television as the device is optimized to be used primarily with smartphones or tablets running either iOS or Android. While many of our users have found success pairing their devices to their TVs, we do not officially support this. For this reason, we cannot guarantee device performance or provide support for performance challenges that may result. We are very sorry for any potential inconvenience.

      Answered by Jabra

  • QuestionDo these buds have wireless hook-up to my computer?

    Asked by Christine1.

    • Answer Yes, if you PC if your PC is Bluetooth capable. I use these on both by office desktop PC and field laptop.

      Answered by JonathanB

  • QuestionWill these do well, say, if I am outside on a riding mower? Will I still be able to hear my music?

    Asked by KnightRider.

    • Answer Yes, I run equipment all day long and can hear my music perfectly. Phone calls also are heard well.

      Answered by TyCalvin

  • QuestionAre these fully waterproof for running in rainy conditions?

    Asked by Al.

    • Answer In my experience they are for a while, but I'm on pair number three and I think it's sweat (and possibly rain) that keeps killing them. Customer service is great though.

      Answered by NickO

  • QuestionHow do you pair the ear buds to an iPhone 11

    Asked by Anonymous.

    • Answer You just download the jabra app and follow the instructions - works well.

      Answered by NickO

  • QuestionCan you take out one earbud and keep the other one in and it will continue to play music? Or does that only apply to the right ear?

    Asked by Brandon.

    • Answer As far as I know, these are the only Jabra buds that can do this. You can use the left or right bud independently and keep the other in the case. I do this frequently for calls.

      Answered by Jeffa

  • Questionhow are they for runners

    Asked by donnie.

    • Answer They work great...but try and make sure you clean and dry them off after every run. They tend to go bad after a few months.

      Answered by RyanW

  • QuestionWill these sync w an iPhone?

    Asked by Wes.

    • Answer Yes

      Answered by TheGuy

  • QuestionWill they connect via a cord in an airplane?

    Asked by sb56.

    • Answer No, these are fully bluetooth.

      Answered by RyanW

  • QuestionCan i wirelessly charge this using magsafe compatible charger? For example: the belkin magsafe 3 in 1 wireless charging pad

    Asked by shrimpino.

    • Answer No they are not wirelessly charging compatible

      Answered by ChrisG

  • QuestionAre these Sauna proof?

    Asked by Anonymous.

    • Answer I wear them in the rain so i don’t see why not

      Answered by ChrisG

  • QuestionDo these headphones stay in your ear or do they constantly fall out?

    Asked by Anonymous.

    • Answer From my experience they stay in very well compared to others. WAY better than the Bose ones I've got. Ears are just about as unique as fingerprints though, so your results may vary.

      Answered by NickO

  • QuestionDo these support Dolby atmos & UHQ processing?

    Asked by congaman59.

    • Answer They support Dolby for sure.

      Answered by JeffL

  • QuestionAre these good for over the road truck driver.. heard to hear him when he calls cause of all the truck noise

    Asked by Dj.

    • Answer Yes my wife hears me clearly with these ear buds more than other brands

      Answered by ChrisG

  • QuestionAre these sweat resistant

    Asked by Robert.

    • Answer They have been for me so far. Nothing too crazy.

      Answered by JustinD

  • QuestionWhat is the frequency response of these?

    Asked by Nick.

    • Answer Hi there- thank you for your question. We kindly recommend checking out the Technical Specification document on the Jabra Elite 4 Active Support Page: https://www.jabra.com/supportpages/jabra-elite-4-active#/#.

      Answered by Jabra