Questions & Answers

Q: QuestionIs the solar panel included with the Jackery Explorer 300 Plus solar generator waterproof?

• A:Answer Yes, the solar panel has an IP68 waterproof and dustproof rating, allowing it to withstand harsh weather conditions.

Q: QuestionWhat is the maximum wattage that the Jackery Explorer 300 Plus solar generator can handle?

• A:Answer The Jackery Explorer 300 Plus solar generator has a rated wattage peak of 600 watts.

Q: QuestionHow long will it take to charge the Jackery Explorer 300 Plus solar generator using only the solar panel?

• A:Answer You can expect a full charge in approximately 9.5 hours of direct sunlight.

Q: QuestionCan I control the Jackery Explorer 300 Plus solar generator with my smartphone?

• A:Answer Yes, you can easily manage the Explorer 300 Plus Solar Generator via Wi-Fi or Bluetooth using the Jackery app.

Q: QuestionHow long does it take to fully charge the Jackery Explorer 300 Plus solar generator using an AC outlet?

• A:Answer It takes only 2 hours to fully charge the solar generator via an AC outlet.

Q: QuestionHow long can I expect the battery in this solar generator to last?

• A:Answer The Jackery Explorer 300 Plus solar generator uses durable LiFePO4 batteries that can last for up to 10 years.

Q: QuestionCan this power a CPAP machine?

Asked 1 year ago by SolarMama.

• A:Answer Dear customer, thank you for your interest in Jackery products. The Explorer 300 Plus, with a battery capacity of 288Wh and an output power of 300W, is capable to power a CPAP machine. Typically, a CPAP machine consumes between 30 to 60 watts, and with heated humidifiers in higher-pressure settings, this can increase to 70–100 watts. Based on an average consumption of 45 watts per CPAP machine, the E300 Plus could theoretically run a CPAP machine for approximately 5.5 hours. Please note that this is a rough estimate, and the actual runtime will depend on the specific power draw of the CPAP machine and any additional loads. If you can provide specific power consumption figure for your CPAP machine, we can offer a more accurate calculation. Should you require further assistance or more detailed information, please do not hesitate to contact our customer service team (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 1 year ago by Jackery

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Q: Questionwill this run my resmed CPAP while camping off grid?

Asked 1 year ago by norm.

• A:Answer Yes I tried my cpap when I first got it to see if it would and it did and it should last for 8 hours on a full charge

  Answered 1 year ago by BradTVerified Purchase

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Q: QuestionWill it power a hot plate or electric griddle.

Asked 1 year ago by Harmon.

• A:Answer Dear Customer,the Jackery Solar Generator 300 Plus, with a capacity of 288Wh and an output power of 300W, is not designed to charge high-power electrical appliances (An average hot plate and electric griddle will draw approximately 1200-1500 watts of power). However, for such applications, you may consider a higher-capacity power station that can meet the specific power requirements of your devices. Should you have any further inquiries or require additional support, please feel free to reach out to us (Customer Service: [email protected] / +1-888-502-2236). We appreciate your interest in our product and look forward to serving you. Warm regards, Jackery Support Team

  Answered 1 year ago by Jackery

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Q: QuestionCan this devise be used to power other devises while it’s being charged?

Asked 1 year ago by PhillySmalls.

• A:Answer Yes and it acts like a UPC if the power goes out it will keep charging. For example: charging laptop and the battery via wall outlet. Power goes out, laptop keeps charging. LOVE IT

  Answered 1 year ago by JonathanKVerified Purchase

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Q: QuestionWill it run a home oxygen concentrator and if so, for how long

Asked 1 year ago by rae.

• A:Answer It ran my portable O2 machine just fine from 0% battery for 6 hours but i have not tried the big machine.

  Answered 1 year ago by RoyRVerified Purchase

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Q: QuestionWill it run a small smart tv

Asked 16 hours ago by Anonymous.

Q: QuestionCan the jackery explorer 300 plus solar generator be charged with the car outlet via v12 battery

Asked 3 weeks ago by Grace.

• A:Answer Dear Customer, Thank you for your question! Yes, the Jackery Explorer 300 Plus can be charged via a car’s 12V outlet using the included car charging cable. This allows you to conveniently recharge the unit on the go, such as during road trips or when solar charging isn't available. Here are a few things to keep in mind: Charging via a 12V car outlet typically takes 5–6 hours to fully recharge the 288Wh battery. Make sure the vehicle is running while charging to avoid draining the car battery. The car charger is usually included with your Explorer 300 Plus, but if not, compatible accessories are available through Jackery. If you need further help with setup or accessories, feel free to contact us directly: 📧 [email protected] 📞 +1‑888‑502‑2236 (Weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Service Team

  Answered 1 week ago by Jackery

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Q: QuestionWith a full charge, how long could the generator power a portable heater, like a Dyson heater?

Asked 1 month ago by Robbie.

• A:Answer Dear customer, Thank you for your question! The Jackery Explorer 300 Plus, included in the SG300 Plus + 40W Mini kit, has a battery capacity of 288Wh. Portable heaters — such as Dyson heaters — typically consume high power, often ranging from 1000W to 1500W. Unfortunately, this exceeds the power output capacity of the Explorer 300 Plus, which supports: 300W continuous output 600W surge peak So, a Dyson heater cannot be powered by this model, as it would overload the inverter and automatically shut off to protect the unit. For powering space heaters or high-wattage appliances, we recommend a higher-capacity Jackery model such as the Explorer 2000 Plus or Explorer 3000 Pro. If you're looking for recommendations based on your heating needs, feel free to reach out — we’re happy to help! Best regards, Jackery Customer Service Team 📩 [email protected] | ☎️ +1-888-502-2236 (Weekdays 9 AM–5 PM PST)

  Answered 1 month ago by Jackery

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Q: QuestionWhill this be able to power tools like a compressor and electric drills?

Asked 5 months ago by Benjamin.

• A:Answer It would run a drill, it may not run the compressor depending on amp load at start up. But it would not run either on very long.

  Answered 3 weeks ago by ben4111Verified Purchase

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Q: QuestionWill this unit power an aquarium filter and small heater during a power outage?

Asked 9 months ago by Clemdog.

• A:Answer I used it for rice cooker.

  Answered 1 month ago by MatthewA

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Q: QuestionWill this solar panel work on any other portable generator???

Asked 10 months ago by Sidily.

• A:Answer Thank you for your interest in Jackery products. The SolarSaga 40W mini solar panel is a compact and portable power solution, ideal for outdoor activities. It is well-suited for charging smaller capacity power stations such as the Explorer 100 Plus, Explorer 290, and Explorer 300 Plus. However, please note that while the SolarSaga 40W is versatile, it may not be the best choice for power stations that require higher wattage for charging. In those cases, a higher wattage solar panel, such as the SolarSaga 100W or 200W, would be more appropriate. If you have any further questions, feel free to reach out (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 9 months ago by Jackery

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Q: QuestionCan the solar panel be placed permanently on a shed? Does it have enough protection to withhold year round, or is this product only for brief exposure times?

Asked 10 months ago by Lori.

• A:Answer Dear customer, thank you for your interest in Jackery products. While our portable solar panels are designed for outdoor use, we do not recommend permanently mounting them on a shed or roof due to their portability nature and to avoid potential impacts on their lifespan. However, if you are looking for a more permanent solution, you might consider the Jackery SolarSaga 100 Prime solar panel, which is built for long-term, permanent installation on rooftops or other structures. It comes with a robust design and necessary hardware for secure attachment, ensuring year-round reliability. Please note that the SolarSaga 100 Prime is not currently available on Best Buy, but you can find it on Jackery official website and other e-commerce platforms. For more information or assistance, please feel free to contact us (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 9 months ago by Jackery

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Q: QuestionWill this run a hdtv 55”

Asked 11 months ago by Railgate.

• A:Answer Yes, the Jackery 300 Plus, with a 288Wh capacity, can run a 55" HDTV, depending on its power use. Most TVs use 60-150 watts, so it should power your TV for 2-3 hours on average.

  Answered 10 months ago by KateriaW

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