Questions & Answers

Q: QuestionI see it says the case will charge it a certain amount of times. Does that mean batteries will need to be replaced or I'll have to buy another case/mobile charger when it stops working?

Asked 7 years ago by Jacob.

• A:Answer Charge the case, then once the case is fully charged you can then charge your earbuds 10 times before you need to charge the case again.

  Answered 7 years ago by Joshua

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Q: QuestionWhat is the range on these? How far from device can you get? How is noise canceling ability? Would they be good mowing the lawn?

Asked 7 years ago by dumbquestionguy.

• A:Answer The range I think is pretty good about 20 to 30 feet, maybe a little more depending on the environment. These are great aT noise cancellation and would be perfect for mowing the lawn (did that the other day with them actually), gym, or even loud restaurants where you would like to hear the game/movie that's playing on your phone but you cant here it from your phone or maybe you don't want to disturb others. Either way it works good and discretely in both scenarios. It just looks like you got a little black ball coming out of your ear a little bit when they are in. They don't look too bad at all I must say. I didn't want to look like a weird alien walking around with these things in and I got to say I look pretty normal.

  Answered 7 years ago by Caleb

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Q: QuestionI just bought these and they sound like I am listening to music through a blown speaker. They are distorting bad -- at any volume. Is there a fix for this or do I need to take them back? I am using an Iphone 7 Plus./...

Asked 7 years ago by amcclow.

• A:Answer Take them back. The sounds sn't great from these when they're working but it's not as bad as a blown speaker for sure.

  Answered 7 years ago by ColoradomacsVerified Purchase

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Q: QuestionWhen I'm on phone calls I can only hear from the left ear. Is that normal, how can I fix it.

Asked 6 years ago by Simsim.

• A:Answer Calls only work in mono mode so you'll only hear from one earbud.

  Answered 6 years ago by matthewucsd

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Q: QuestionHow do you turn up one of your headphones one of mine is louder than the other

Asked 6 years ago by Loganhow.

• A:Answer I'm having the same problem and I think it might just be deterioration and not actually a setting which is unfortunate

  Answered 6 years ago by Drew

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Q: QuestionHow do you pair a Jam wireless earbuds to each other

Asked 6 years ago by Hammer.

• A:Answer To sync them together turn your bluetuth off and take them out of their case... press the buttons on top of the earbuds twice quickly at the same time.. they should start to pulse/breathe blue and then start flashing(looking for a device) select Jam Ultra in your Bluetooth settings... hope this helped!!

  Answered 6 years ago by HopeThisHelps

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Q: QuestionHow do you pair the 2 ear buds together? i can only get 1 to work at a time.

Asked 7 years ago by Anonymous.

• A:Answer Hello, hold down the button on each ear bud where it says JAM at the same time for like 5 seconds until they shut off completely. Then once they shut off double press the JAM button on each at the same time and wait for them to pair. Both should work now. Hope this helps.

  Answered 7 years ago by DylanVerified Purchase

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Q: Questionis it possible to purchase the left bud to replace a lost one

Asked 7 years ago by handysandy23.

• A:Answer This happened to me within 2 months of buying it. I lost one side and called up the manufacturer Jam Audio to see if I can buy just one earbud. They had me send everything in (case, charger, USB cable, and remaining earbuds and receipt, etc). They covered it under warranty and sent me a brand new set within a week. Go to their website and get the customer service number.

  Answered 7 years ago by LeeSVerified Purchase

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Q: QuestionHow long is the first charge time?

Asked 7 years ago by Onid.

• A:Answer For me if you use individually instead of both at the same time it’s about 8hours or more of usage.

  Answered 7 years ago by StefVerified Purchase

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Q: QuestionHow do you check battery level on earbuds??

Asked 7 years ago by Jvald680.

• A:Answer If you have an Android phone use the app BatON. Every time the headphones connect it will display an approximate battery level. They will also beep when below 10% battery.

  Answered 7 years ago by ABoudrowVerified Purchase

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Q: QuestionAbout the charging case, I read that it will charge the earbuds 10 times. Does that mean that you charge the case and that it is good for 10 charges of the earbuds? Or, you can only charge the case 10 times and then need a new case?

Asked 7 years ago by PaulStanley.

• A:Answer No. The case is rechargeable. Once the case dies and no longer charges the ear buds then you just need to charge the case!

  Answered 7 years ago by Alex

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Q: QuestionHow do you know that the earbud is on?

Asked 7 years ago by Lito.

• A:Answer There is a little blue light on each one that starts flashing quickly when you take them out of the case. Once they pair the light turns blue for a few seconds then starts flashing again until it finds your device.

  Answered 7 years ago by iknowzo

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Q: QuestionDoes it work for phone calls well?

Asked 6 years ago by CIndy89.

• A:Answer Yes, my son received these for Christmas and was so impressed that he could answer his phone and talk with these in. Great purchase

  Answered 6 years ago by LaurieVerified Purchase

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Q: QuestionCan you listen to music with one earbud at a time. For instance put the left one in and leave the right one in the case until the left bud needs to be charged then swap them? I intend on using these at work and can only have 1 bud in at a time.

Asked 6 years ago by JJWatt.

• A:Answer Yes!

  Answered 6 years ago by BrandyVerified Purchase

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Q: QuestionI have a hard turning off my headphones. Most of time I have to keep pressing and making sure the light is facing my android phone. It still won't shut off. If I turn off bluetooth on phone will this shut down the headphones?

Asked 6 years ago by 11238.

• A:Answer You have to hold the power button for around 10 seconds. The 5 seconds are just really long seconds.

  Answered 6 years ago by someone

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Q: QuestionWhere can i get a charger for the case? It is need 5 V ad 1 A, and a common smartphoe charger outputs 5V and 1,67 A. Is it a problem or can use it?

Asked 6 years ago by lucho.

• A:Answer The 5V 1.67A charger will work as long as it has a micro USB connector like that used by Android phones. 1.67A means that the charger provides enough "juice" to charge the case because the Amperage is greater than the 1 Amp needed.

  Answered 6 years ago by tigergVerified Purchase

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Q: QuestionDoes the charging case stay on all the time or can you turn it off?

Asked 7 years ago by Anonymous.

• A:Answer The charging case is a Battery. You can't "Power it off" When you plug the headphones back into their respected ports they will charge until the light turns off and then thats that. Eventually over time the battery (case) will slowly deplete but not substantially. That's just the way battery packs operate.

  Answered 7 years ago by Sickboy80

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Q: QuestionHow's the mic sound quality and can it just pick up my voice instead of my surroundings

Asked 7 years ago by Lazenas.

• A:Answer In short. Terrible. I have my phone set to use the buds for media only, and use the phone for calls. Feedback from people who have called me say they cannot hear me clearly.

  Answered 7 years ago by Aussieidiot

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Q: Questiondo these work on the nano ipod?

Asked 7 years ago by concerncustomer.

• A:Answer As long as they have a Bluetooth connection.

  Answered 7 years ago by thepro1Verified Purchase

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Q: QuestionMy earbuds only charged to 20% what do I do

Asked 7 months ago by Cryptino777.