Questions & Answers

Q: QuestionWhat's the difference between this version (JBL2GBAR21DBBLKAM) abnd the old one (JBLBAR21BLKAM)?

Asked 4 years ago by D21.

• A:Answer They've enhanced the bass response, and added a USB port according to a post on the Yamaha site. However, the old one can be found online for a third less than the current 299 LP for the new model.

  Answered 4 years ago by realpilot231

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Q: QuestionDo you have to turn the sound baron and off every time you use the tv or does it do it automatically? Also can you use the tv speakers with the sounder on?

Asked 4 years ago by Mark.

• A:Answer Our JBL Bar 2.1 have an auto turn on feature. Once it detects a signal from the source, the unit will turn on. We do not recommend to use the sound bar with the TV speakers as it will create a feedback.

  Answered 4 years ago by JBL Support

  
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Q: QuestionWhat does the 2.1 channel mean ?

Asked 4 years ago by Keisha30.

• A:Answer Two speakers and a sub. .whatever is how many subs. A 5.2 would have 5 speakers and 2 subs, for instance.

  Answered 4 years ago by Etropel

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Q: QuestionI'm having a problem with the woofer. It loses connection with the soundbar. I've tried everything, including moving the woofer. When I turn my tv on in the morning the woofer works for a few hours and then turns off. Tried pairing, turn off/on.

Asked 4 years ago by Roy.

• A:Answer There are many factors why your subwoofer tends to disconnect from your JBL Bar 2.1. Please try the following methods to see if that resolves the issue: 1. Make sure that there are no obstacles or objects that could be disrupting the connecting between your Bar 2.1 and subwoofer. 2. Try moving your subwoofer closer to your soundbar. 3. Try disconnecting both your subwoofer and soundbar from the power source and reconnect again after 3-5 minutes. 4. Try to reset your device. Press and hold the Source, VOL+, and VOL- buttons at the same time until the “reset” text appears on your soundbars display. If you have other questions, please reach out to us by visiting our Customer Support Page: https://bit.ly/2K52L2x

  Answered 4 years ago by JBL Support

  
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Q: QuestionCan the soundbar be connected to the tv via bluetooth or must you hardwire them together.

Asked 1 year ago by Ton.

• A:Answer The soundbar does have a Bluetooth option so I would say it can be connected that way. In my case I have it linked to the tv with a hdmi cable to my tv’s arc connection. The advantage to this is that my soundbar is controlled by my tv remote and turns on/off with my tv. The soundbar and the subwoofer are linked with out wires between them, however they both require power through separate power supplies. All in all I’m really impressed with the quality and ease of use. Would definitely recommend this product to anyone.

  Answered 1 year ago by Tt100Verified Purchase

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Q: QuestionI just bought this system and the hdr signal from my PS4 pro is not reaching my hdr capable tv when connected through the soundbar. The image is still displayed but not in hdr. Is the jbl 2.1 capable of passing through an hdr signal to my tv?

Asked 4 years ago by David.

• A:Answer You are better off connecting the sound bar to the ARC hdmi on the TV if you have that. Connect the PS4 to one of the other hdmi ports on the TV.

  Answered 3 years ago by BobM

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Q: QuestionCan the sound bar be mounted directly to a tv rather than the wall?

Asked 4 years ago by JimmyJames11.

• A:Answer Unfortunately, our JBL Bar 2.1 can only mount to a wall.

  Answered 4 years ago by JBL Support

  
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Q: QuestionIs there any JBL portable Bluetooth speaker that can sync/connect to this sound bar?

Asked 3 years ago by AT50.

• A:Answer Hi, no, the JBL 2.1 soundbar can't be paired to any other portable BT speaker

  Answered 3 years ago by JBL Support

  
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Q: QuestionCan the volume be controlled with my TV remote?

Asked 4 years ago by Duck.

• A:Answer Yes.

  Answered 4 years ago by JBL Support

  
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Q: QuestionDoes the sound bar have to plug into a wall outlet or is it powered by USB connection in back of TV?

Asked 4 years ago by Anonymous.

• A:Answer Both soundbar and subwoofer have to be plugged into a wall outlet.

  Answered 4 years ago by MrMerphVerified Purchase

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Q: QuestionDoes this JBL device have Connect+ that would allow me to connect my JBL Charge 4 and play the same music on both devices simultaneously?

Asked 4 years ago by gphjr.

• A:Answer No, JBL Connect + feature is only available on selected JBL Portable speakers.

  Answered 4 years ago by JBL Support

  
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Q: QuestionDoes the sound bar come with wall mount bracket?

Asked 5 years ago by SB.

• A:Answer Yes our JBL Bar 2.1 comes with a wall bracket.

  Answered 4 years ago by JBL Support

  
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Q: QuestionI have plugged everything in. The display shows on the soundbar but no noise. What is the website where I can read the manual.

Asked 5 years ago by Joyjones64.

• A:Answer https://www.jbl.com/on/demandware.static/-/Sites-masterCatalog_Harman/default/dw77af0f2f/pdfs/JBL__Bar%202.1%20Deep%20Bass_Owner's%20Manual_EN.pdf This is the web address for the user manual. Make certain that you have changed your TV audio to a remote speaker setting.

  Answered 5 years ago by NOCOZVerified Purchase

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Q: QuestionI got this sound bar not even a year ago and all of a sudde this morning I have no sound and there is a red light blinking on the sound bar. I tried to reset it, unplug it and plug it back in yet nothing is working. I would appreciate any assistance

Asked 8 months ago by Lunastorm125.

Q: QuestionCan I add speakers to my JBL 2.1 Deep Bass ?

Asked 1 year ago by Andy.

Q: QuestionI have a jbl subwoofer 2.1 without a soundbar can I still use it without a soundbar

Asked 1 year ago by BassJunkie.

Q: Questionmy JBL 2.1 subwoofer got lost how am I supposed to find another subwoofer for my 2.1 Bar? and will it pair to the bar in case I get a chance to get another subwoofer for the same model??

Asked 1 year ago by Jim.

Q: QuestionHow many ohms is the jbl 2.1 soundbar and sub I got the 300 watt one

Asked 1 year ago by Shaun.

Q: QuestionHas anyone been able to resolve the audio lag issue? Running through HDMI ARC on a Samsung QN90A

Asked 1 year ago by 7HEORY.

• A:Answer Usa un cable óptico. Yo no eh tenido problemas. Es excelente por qué liberas un espacio más para HDMI, para otro accesorio.

  Answered 1 year ago by LuisFVerified Purchase

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Q: QuestionCan You Lay Down the subwoofer?

Asked 1 year ago by PlanCha.

• A:Answer No

  Answered 1 year ago by tommypVerified Purchase

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