Questions & Answers

Q: QuestionCan I stream music from my phone to this soundbar?

• A:Answer Yes, you can stream music wirelessly to this soundbar from your phone or tablet using Bluetooth.

Q: QuestionWhat type of connections does this soundbar offer?

• A:Answer This soundbar offers both HDMI and optical cable connections for easy setup.

Q: QuestionDoes this soundbar support Dolby Digital?

• A:Answer Yes, this soundbar has Dolby Digital built-in for an authentic cinematic experience.

Q: QuestionWhat is the diameter of the subwoofer that comes with this soundbar?

• A:Answer The wireless subwoofer that comes with this soundbar is 6.5 inches.

Q: QuestionDoes this soundbar include a wall mount?

• A:Answer Yes, this soundbar includes mounting hardware for wall mounting.

Q: QuestionHow much power does this soundbar have?

• A:Answer This soundbar has an impressive 300 watts of total system power.

Q: QuestionIs this sound bar able to turn on automatically when connecting via BT?

Asked 1 year ago by Anonymous.

• A:Answer Ours always goes into "Standby" after about 5mins & we have to "ReStart" it... haven't figured out anything else.

  Answered 6 months ago by Anonymous

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Q: QuestionCan you adjust the volume on the Bass? If so, how?

Asked 1 year ago by Hope.

• A:Answer Yes…low, medium high adjustable with the remote

  Answered 1 year ago by WesleyVerified Purchase

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Q: QuestionCan I connect a JBL Wonderboom speaker to this soundbar via Bluetooth?

Asked 5 months ago by RobbyA.

• A:Answer Thank you for your inquiry. The Wonderboom speaker is not a JBL product, and it cannot be connected to a JBL Bar 2.1 via Bluetooth.

  Answered 5 months ago by JBL Support

  
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Q: QuestionI am having a problem with the remote. Battery change did not fix the problem. Can I buy a new remote? Are they readily available?

Asked 11 months ago by Ryck.

Q: QuestionI had a JBL system about 4 years ago and the sound bar went out. I kept the subwoofer. I believe it's a 8-10 inch, 300 Watts. Can the subs be swapped? The old sub would give me 200 watts more power. Not sure if 2.1 remote would be compatable with it.

Asked 11 months ago by Rich.

Q: Questionare there mid range speakers in this unit?

Asked 1 year ago by Jvbt.

• A:Answer Thanks for your inquiry. Our JBL 2.1 SoundBar has 4 race-track drivers equivalent to the mid-range speakers.

  Answered 1 year ago by JBL Support

  
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Q: QuestionI recently purchased this for a gift for a friend and when hooking everything up I get audio perfectly fine both through Optical and HDMI ARC however the subwoofer never connects there is no instruction anywhere on how to connect to the subwoofer

Asked 1 year ago by Hank.

• A:Answer You might have to make sure your BlueTooth is on thru the TV settings. Seems to be how ours works.

  Answered 6 months ago by Anonymous

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Q: QuestionAre you able to connect satellite speakers for surround sound?

Asked 1 year ago by SurroundSound.

• A:Answer Thank you for your question. Our JBL Bar 2.1 Deep Bass (MK2) is a stand-alone and complete system. You will not be able to add extra speakers to it. For more help, please contact JBL Customer Support.

  Answered 1 year ago by JBL Support

  
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Q: QuestionWhat can I do to not make my system sound muffled? The TV sounds clearer than the system.

Asked 1 year ago by Mon.

• A:Answer Sometimes you might need to turn the Bass down from High to Medium, even Low on occasion. You'll get a better "Blend" & the Voices or Vocal Track will be better.

  Answered 6 months ago by Anonymous

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Q: QuestionIs it compatible with a wireless mic. Can you use this for karoke

Asked 1 year ago by Antta.

• A:Answer Yes

  Answered 1 year ago by EdwinWVerified Purchase

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Q: QuestionWHAT SIZE THE SUB?ALSO HOW MANY WATTS IS THE UNIT?

Asked 1 year ago by TJ.

• A:Answer 6.5 inchs Woofer at 100 Watts. Sounds like a Lot More! Yes the Sound Bar does have 200 Watts in the 2.1 Big Bass system. Best Sound Bar I have heard to date ! Look at Specs via Best Buy web site. Usually the Specs. are listed correctly. I know as I am using this system on my main TV. And almost no sound bar is compatible with another vendors TV. When it comes to sound bars it is like Everything is Proprietary to the Manufacturer. On purpose Roku Surround sound speakers are compatible with Only a Roku Sound Bar or Roku TV. Bad Move by Roku. Not selling my JBL to accompany Roku speakers with 1/2 the Watts (RMS) Root Mean Square power available on the Roku systems.

  Answered 1 year ago by GrandNationalMikeVerified Purchase

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Q: QuestionIs this soundbar compatible with a TCL Roku TV?

Asked 1 year ago by MChatt.

• A:Answer Yes it is. That is the setup that I currently use,

  Answered 1 year ago by jimboVerified Purchase

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Q: QuestionCan you configure so your TV remote controls the soundbar volume?

Asked 1 year ago by PEM23.

• A:Answer Not going to happen ! With my JBL 2.1 Deep Bass Sound Bar with Sub Woofer when connected to a Roku 55" Select Series have problems with the TV remote raising the TV speaker/SoundBar volume way Too High. Touch the Sound Bar remote volume just 2 to 3 clicks and TV speakers are topped out at 99% volume. Big compatibility issue which no vendors are working fast to make compatible. They are to email me when it is resolved ! Can Not wait..... BIG Rabbit Hole to get lost in.......GrandNationalMike Best Buy, Look at what you are selling. A Bunch of Non-compatible components with No One behind the TV section to answer any questions. Just buy it and see if it works is the New Norm....

  Answered 1 year ago by GrandNationalMikeVerified Purchase

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Q: QuestionI set my soundbar up like required I get picture from TV but no sound from TV or Soundbar, What else could I do?

Asked 1 year ago by TG.

• A:Answer On the back of the sound bar, remove the HDMI connection from where it is and put it in the other HDMI slot. I made the same mistake when I first hooked it up and tried everything.

  Answered 1 year ago by jimboVerified Purchase

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