A:AnswerI would return it to the store and exchange it because it sounds like you got a defective product.The subwoofer should always be on with the sound bar at the same time.
A:AnswerJBL Bar 3.1 can be used with any regular TV. You can try using different inputs to connect it with your TV. Our JBL Bar 3.1 has analog, optical, three HDMI inputs, and HDMI ARC. If you need help with your set up, please reach out to our Customer Support. We're here to help. https://www.jbl.com/support-contact.html
A:AnswerJBL Bar 3.1 is designed with JBL Surround Sound, and it supports Dolby Digital. It doesn't support Dolby Atmos. For more information, check out the specifications here: http://bit.ly/34lAFGH
A:AnswerJBL Bar 3.1 doesn't have an auto-sync option, but it does have an Audio-Sync option that allows you to synchronize video and sound. For more information, check out page 7 of the Owner's Manual here: http://bit.ly/2E5Wcb5
A:AnswerPlease check the subwoofer LED on your JBL Bar 2.1. It should be in a solid white color. If the white LED is blinking, the connection of the subwoofer to the soundbar is lost. Please try the troubleshooting steps on page 9 of the Owner's Manual using the link to isolate the issue: http://bit.ly/2E6nbmT
A:AnswerOur JBL Bar 3.1 does not have adaptive sound leveling. This soundbar offers JBL SoundShift, which allows you to auto-switch the audio from the connected devices. For more information, check out page 6 of our Quick Start Guide here: http://bit.ly/2RHhp1d
A:AnswerOur JBL Bar 3.1 can respond to your TV remote control for most Samsung, LG, Sony, and Vizio TV models. For some models, IR remote learning has to be enabled. For more information on how to do so, please check page 7-8 f our Owner's Manual here: http://bit.ly/2RHhp1d
A:AnswerI have all my HDMI (Apple Tv, Ps4, Nintendo switch) go in to sound bar and then one out to tv. Works great, switches between each when turning on one or the other. When watching antenna for sports or local news, it also goes out to the sound bar. I have a Vizio Tv.
A:AnswerCould be in your tv settings or the remote also has a bass volume make sure it’s turned up and use a hdmi cable plugged into a ARC hdmi plug. Good luck
A:AnswerFYI, I returned the soundbar, however, I did try some experiments before sending it back. I found that if I left my TV on (ARC out) or Direct TV receiver on (HDMI1) that the Bluetooth connection didn't drop out. So to me it appears the problem is when you only have the soundbar turned on and no peripherals. I tried a factory reset to no avail.
