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Hi, we'd like to check some settings on your end so we can find out our options. Please submit a case request so we can assist you: https://support.jbl.com/us/en/customer-service/contact.html
Sorry, there was a problem. Please try again later.If insurance just take back to bestbuy. Get a new ones if no insurance then might have to email JBL or ask bestbuy since you only have one month. I’m going towards 3 months with mine. Works great.
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