Questions & Answers

Q: QuestionCan this speaker be connected to non bluetooth devices via an auxiliary (line in) audio cable?

Asked 6 years ago by Ballparq1.

• A:Answer Yes.

  Answered 6 years ago by JBL Support

  
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Q: QuestionGoes any of the JBL bluetooth speakers com with tripod mount?

Asked 6 years ago by Anonymous.

This question was asked about the related product: JBL - Charge 4 Portable Bluetooth Speaker - Fiesta Red

• A:Answer This speaker does not have a tripod mount. The other information you requested is not currently available.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionThis speaker is waterproof ??

Asked 6 years ago by Lozanito.

This question was asked about the related product: JBL - Charge 4 Portable Bluetooth Speaker - Fiesta Red

• A:Answer Yes

  Answered 4 years ago by Kk081197

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Q: QuestionDoes this come with both the USB power adapter AND the micro-USB charging cable?

Asked 6 years ago by JD123.

This question was asked about the related product: JBL - Charge 4 Portable Bluetooth Speaker - Fiesta Red

• A:Answer It only comes with the usb charging cable.

  Answered 6 years ago by BenjiVerified Purchase

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Q: QuestionWhen will you get more of these speakers in stock?

Asked 6 years ago by Alice.

This question was asked about the related product: JBL - Charge 4 Portable Bluetooth Speaker - River Teal

• A:Answer They had them today

  Answered 6 years ago by MitoVerified Purchase

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Q: QuestionJbl charge 4 won't charge past the 1st led light even after charging it the whole night. I've tried resetting it but i have not been successful. Kindly give a solution so many complaints concerning same but JBL won't give any response

Asked 3 years ago by Muga.

• A:Answer Have you tried a different wall adapter. I would try a fast charge adapter.

  Answered 3 years ago by DelidaveVerified Purchase

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Q: QuestionHi, can it be pugged into a regular wall outlet? If so, can it be left on all the time?

Asked 4 years ago by Plug.

• A:Answer You can plug our JBL Charge 4 to the outlet using a USB phone charger.

  Answered 4 years ago by JBL Support

  
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Q: QuestionWill the speaker float at all if i throw it in the pool and if it doesn't do you have any suggestions on what accessory I can use to keep it afloat while I listen to it as it sits afloat? Thanks.

Asked 5 years ago by Floating.

• A:Answer No, the JBL CHARGE for is rated IPX7, it can be submerged in water 1m down for up 30 min but it doesn't float

  Answered 5 years ago by JBL Support

  
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Q: QuestionCan it connect to a microphone for karaoke? If so, what kind of microphone?

Asked 5 years ago by vfmvx.

• A:Answer No

  Answered 5 years ago by Benny

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Q: QuestionI’m taking a trip to Germany and I want to know if the JBL Charge 4 can take 220 volts for charging. I have a travel adapter but not a voltage converter and o don’t want to fry my speaker. Thanks

Asked 5 years ago by Jazz.

This question was asked about the related product: JBL - Charge 4 Portable Bluetooth Speaker - Camouflage

• A:Answer JBL Charge 4 can be charged with any adapter that has 5V/3A. This is common for most smartphones. If you have more questions, please reach out to us. https://www.jbl.com/support-contact.html

  Answered 5 years ago by JBL Support

  
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Q: QuestionIs this speaker made only to use with phone or tablests? I need something that can also be used with a laptop

Asked 5 years ago by Daisey.

• A:Answer JBL Charge 4 can be used with any device that has Bluetooth capability. If your device doesn't have Bluetooth, you may use a 3.5mm auxiliary cable to connect the speaker to your device.

  Answered 5 years ago by JBL Support

  
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Q: QuestionIs this speaker fully waterproof?

Asked 5 years ago by Anonymous.

• A:Answer I can't tell you that it's completely waterproof, but it survived high tide

  Answered 5 years ago by jpport

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Q: Questionis it waterproof

Asked 6 years ago by Anonymous.

• A:Answer No speaker is "water proof" but I bought this one because it had one of the highest water resistance rating of any speaker I was able to find. IPX7 water-resistant which is Immersion, up to 1 m depth

  Answered 6 years ago by TonyVerified Purchase

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Q: QuestionIs noise suppose to come out of both sides of the logo (as in 2 speakers) or just from one speaker on the right side of the logo?

Asked 6 years ago by Melvin.

• A:Answer The new single driver setup is off center. The driver is oddly mounted on the right side instead of being centered.

  Answered 6 years ago by ComputerGuy86

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Q: QuestionMy JBL charge 4 is asking permission for another user to connect. Where do I go or how do I access it to give that permission. Can I set something permanently for my spouse.

Asked 3 years ago by Warren.

• A:Answer The Charge should be able to pair with their device via Bluetooth and be remembered for future pairings under Bluetooth devices. To add her, you have to press the pairing button on the speaker.

  Answered 2 years ago by lexiferion

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Q: QuestionDoes Charge4 play in stereo or mono ?

Asked 5 years ago by ElJaguarcito.

• A:Answer Hi there! Our JBL Charge 4 plays in mono. Check out the full specs of this awesome speaker right here: https://www.jbl.com/charge/JBL+CHARGE+4.html?

  Answered 5 years ago by JBL Support

  
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Q: QuestionIs there any way to disable or minimize the sound level of the startup sound? It is horrifically loud. Also, the JBL Connect app is constantly crashing and it appears that is an ongoing issue. Is JBL working on improving the app?

Asked 6 years ago by Julie214.

• A:Answer I’m using my iPad. Choose the JBL app. It will tell you to turn on Bluetooth. Do that. Turn on your speaker and let it pair. Scroll through the menu and select “turn off sounds” for the speaker. I’m not having a problem with the app crashing. Make sure you have done the update.

  Answered 6 years ago by preptechVerified Purchase

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Q: QuestionCan you connect/pair a Charge 3 & Charge 4 up and listen to both at the same time?

Asked 6 years ago by Klisterpher.

• A:Answer Should be able to. They’re distinct devices

  Answered 6 years ago by Russ

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Q: Questioncan I pair the JBL Charge 4 with Alexa

Asked 5 years ago by bulldog.

• A:Answer There should be no problem pairing and connecting with Alexa devices that can connect to a speaker via Bluetooth.

  Answered 5 years ago by JBL Support

  
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Q: QuestionCan I buy a replacement JBL charging USB cord for the Charge 4?

Asked 6 years ago by Anonymous.

• A:Answer Any kind of USB Type-C will work fine on your JBL Charge 4. You may purchase one from any store near you, or you may reach our customer service team at https://www.jbl.com/support-contact.html/ to order the part directly from us.

  Answered 6 years ago by JBL Support

  
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