“I can’t seem to do a software update on my JBL charge 5 that I just bought. Any suggestions here, please?”
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Thank you for your inquiry. To update your device, please follow these steps: Open the JBL Portable App and initiate the firmware update. If the update doesn't complete successfully: Completely remove the JBL Portable App from your device and then reinstall it. Try updating the firmware once more. If it still doesn't work, you'll need to reset your device to its factory settings (Turn on the speaker. Press and hold "Volume +" and "Play" for more than 3 seconds. Speaker will turn off, and reboot to factory default.). After the factory reset, try updating the firmware again. For further assistance, please contact us.
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