Questions & Answers

Q: QuestionThe power and mute buttons not working !!!!!! And I cannot connect (We couldn't authenticate your JBL LINK 10. Please visit support.google.com/chromecast for help troubleshooting this issue ) Please advise .

Asked 6 years ago by GR.

• A:Answer Have the same problem here...when i open it ... the bluetooth and the volume buttons doesnt work.. so is it just an update problem or the speakers problem??

  Answered 6 years ago by Kaitaro

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Q: QuestionCould I connect my charge 3 to the link 10 to play music at the same time from my phone ?

Asked 7 years ago by BS.

• A:Answer No, they cannot be connected together. The JBL Link 10 uses Wi-Fi and a local area network to connect to one another, with the assistance of the Google Home app (available for download on the Google Play store and App store). The JBL Charge 3 makes use of the JBL Connect technology (Connect+ after a recent firmware update) to connect to another speaker having the same technology.

  Answered 7 years ago by JBL Support

  
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Q: Questionwhy my JBL Link 10 wont charge

Asked 5 years ago by Nickey.

• A:Answer If you are experiencing issues with charging your JBL Link 10 please try the following steps below: -Try using other charging cables to see if the issue is with the cable rather than the speaker. -Try using different power sources to charge the speaker such as different power outlets or your PC/Laptop. -Try charging the speaker overnight and see if there is any significant change to the LED lights on the speaker. -Check to see if there is any damage to the charging port of your JBL link 10. Sometimes, the hardware needs a quick reboot. In case the above steps do not solve the issue you can try rebooting you JBL link 10. Just follow these steps: Open the charging cover. 1. Find a paperclip or something similar that is small enough to fit the small hole 2. Short press the button with your paperclip. 3. The speaker will not shutdown and boot up again. 4. This will NOT delete any settings or information for your JBL LINK 10 or LINK 20. Should you still need assistance you can contact our Customer Support Team and one of our representatives will help you regarding your issue.

  Answered 5 years ago by JBL Support

  
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Q: QuestionHow do I change my JBL language from French to English?

Asked 7 years ago by Beauty.

• A:Answer Your jbl is connected to your google account so to change language you have to go into your google home app and change the settings per your device or under your account itself

  Answered 7 years ago by sephirothnkVerified Purchase

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Q: QuestionHow do I get two JBL Link 10 speakers to play music at the same time, while connected via bluetooth

Asked 7 years ago by Pairing.

• A:Answer Not possible. That's one of the problems with Bluetooth. WiFi connections, like using Google home with this speaker, will be in sync.

  Answered 7 years ago by Krislars

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Q: QuestionWat is the difference between the jbl link 10 and the jbl link 20?

Asked 7 years ago by Blakbird.

• A:Answer Size, price, and battery life. The Link 10 is smaller with shorter battery life and costs less.

  Answered 7 years ago by lamar310Verified Purchase

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Q: QuestionCan I leave it plugged in all the time?

Asked 6 years ago by Bob.

• A:Answer Yes, you may leave your Link 10 plugged in all the time and this will not harm its battery. Once the speaker is fully charged and is left plugged in, it will start to run off from AC power.

  Answered 6 years ago by JBL Support

  
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Q: QuestionIs there a way to play music on more than one link 10 at the same time? If so, how??

Asked 6 years ago by PreAtomicToast.

• A:Answer Yes, you will need to set up the speakers as a group in the Google Home App. If you need further assistance, please submit a case request at  https://www.harmanaudio.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

  Answered 6 years ago by JBL Support

  
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Q: QuestionHow do I use it on a phone call as a speaker? I can play music fine but can’t chose it while on a call as a speaker?

Asked 6 years ago by Jam.

• A:Answer We would like to work with you directly to help you with your issue. Please submit a case request at  https://www.harmanaudio.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

  Answered 6 years ago by JBL Support

  
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Q: QuestionIs it possible to use Bluetooth only, without connecting to wireless?

Asked 6 years ago by Shon.

• A:Answer You'll have to set it up first through the Google home app before you can connect it through bluetooth.

  Answered 6 years ago by JBL Support

  
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Q: QuestionDoes this device support JBL party like the JBL Flip 4

Asked 6 years ago by AidenWeathermon.

• A:Answer The JBL LINK speakers can be linked into a group using the Google Home App, which would allow all the speakers inside that group to play the same song at the same time via Bluetooth of Wi-fi.

  Answered 6 years ago by JBL Support

  
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Q: QuestionI have a Sony smart TV, with a Sony soundbar. Can I buy two Link 10 speakers and get back surround sound?

Asked 6 years ago by Bobby.

• A:Answer Thank you for your inquiry. This is possible if your soundbar from Sony allows this feature since the source of the surround sound would be processed through it. Please contact Sony to verify compatibility of the connection of a Google Home/Bluetooth speaker such as the Link 10 with your specific Sony soundbar.

  Answered 6 years ago by JBL Support

  
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Q: QuestionEvery time i go to use my JBL link 20 after not using it for a day or so it will tell me it's not connected to google home. So i open google home on my mobile device and i have to go through the whole link process again. Help!!!

Asked 5 years ago by JBONE.

• A:Answer Seems to be a common problem with the 10 and 20 models. I returned mine

  Answered 5 years ago by Luis

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Q: QuestionI cant turn off my Jbl lik 10. Please help

Asked 5 years ago by Isa.

• A:Answer Hi there, we’re here to help. It’s unusual for your JBL Link 10 to not be able to turn off although sometimes the hardware needs a reset to function properly. Follow these steps for a quick hardware reset: 1. Open the charging cover. 2. Find a paperclip or something similar that is small enough to fit the small hole. 3. Short press the button with your paperclip. 4. The speaker will shut down and startup again. 5. This will NOT delete any settings or information for your JBL LINK 10 Hope this helps. If you need further help you can contact our Customer Support Team by visiting this link: https://support.jbl.com/us/en/

  Answered 5 years ago by JBL Support

  
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Q: QuestionWhat do i need in order to charge this in the wall, not a usb port?

Asked 6 years ago by tennjom.

• A:Answer pug to the wall!

  Answered 6 years ago by SupermanVerified Purchase

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Q: QuestionServes with music usb memory

Asked 6 years ago by Ross.

• A:Answer The JBL Link 10 does not have provision to play music off a USB thumb drive or memory stick.

  Answered 6 years ago by JBL Support

  
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Q: QuestionIs the sound of the JBL Link 10 better or compatible to Bose SoundLink Bluetooth speaker II?

Asked 7 years ago by Anonymous.

• A:Answer I've had the charge 2 jbl and the sound of this speaker is not as good as that one. I'm pretty disappointed with the sound. I really liked my old jbl speaker, but not this one.

  Answered 7 years ago by davidVerified Purchase

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Q: QuestionIs there a cradle for this for carrying and/or attaching for cycling?

Asked 7 years ago by Chulk.

• A:Answer No, the package only includes the speaker and a charging cable. It does not even include a wall charger (the Link 20 does). It is a bit large to attach to a bike, and I'm not sure it's study enough to withstand even minor bumps. I would recommend other JBL Bluetooth devices, like the Flip 4, for more robust outdoor play. Other brands include hooks for hanging during biking/etc. I would look into those other brands (Sony, Altec Lansing, maybe UE) first.

  Answered 7 years ago by TedP

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Q: QuestionI'd like to know if I can hook up my 2018 Samsung U. N58NU 7100 F TV to my jbl link 10 Bluetooth speaker

Asked 1 year ago by Sideshow.

Q: QuestionMy JBL started randomly connecting via bluetooth to my phone every night at 1:00 am. I have the device disconnected on my iPhone Bluetooth settings but for some reason every night at 1:00 am it connects by itself? How do I stop this from happening?

Asked 1 year ago by JBL10bluetoothissue.