A:AnswerWe'd like to work with you directly so we could try some troubleshooting with your JBL Reflect Mini NC. Please reach out to our Customer Support at https://support.jbl.com/us/en/
A:AnswerThank you for taking the time to provide us with your feedback. We are sorry to hear that the volume level of our JBL Reflect Mini NC TWS didn't meet your expectations. Try to adjust the volume from the source device and you can modify the EQ setting from the My Headphones App. We'd like to work with you directly and troubleshoot the audio issue you're experiencing with our earbuds. Please contact customer service at https://bit.ly/2WocMfi
A:AnswerOur JBL Reflect Mini NC comes with 3 sizes of ear tips and 3 sizes earfin stabilizers to ensure a good fit. This product has an IPX7 waterproof rating which means that the device can be submerged in 1m of water for up to 30 minutes without permanent damage,
A:AnswerYeah I'd you haven't changed anything with the app just tap the right earbud once you can also get the app customize the functions however you want or turn it off from the app
A:AnswerOur JBL Reflect Mini NC has a built-in microphone on both earbuds, as these earbuds have a Dual Connect feature where you can use either both earbuds for stereo mode or just one earbud for mono mode while the other earbud is in the charging case.
A:AnswerIf you wish to clean the connection making sure that both of the connections from earbud to case are clean and connecting properly in right way
