A:AnswerI don't have an answer for that. I bought them for my Iphone 7 and the work flawlessly. I would recommend if you haven't already just going to the JBL website and reviewing what devices these are compatible with.
A:AnswerCheck to make sure that they are fully charged. You are supposed to charge them completely before first use. After doing this if the problem continues I would return them to the store.
A:AnswerOur JBL Tune 120TWS has 1 year warranty on the manufacturer. If you have issues with our headphones, please have your receipt ready and contact us here: https://bit.ly/2zwFkYM
A:AnswerThere are no known issues with connecting our JBL Tune 120TWS to any device. If you need more help, please contact us here: https://bit.ly/2zwFkYM