A:Answer We're sorry to hear about what happened. Please try to manually pair the unit by pressing both dedicated buttons 3 times of the earbuds. You can also reset the unit to check if this can help fix the problem:
Place both ear pods in the charging box, while the charging box is plugged into a power source.
Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory default. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
If the problem persists, please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#call
