A:AnswerWe're sorry to hear about what happened. Please try this codes if you're able to pair/ connect your JBL Tune 225TWS to your laptop:
1. 0000
2. 1111
3. 9999
4. 1234
If you need more assistance, please contact us we're here to help: https://support.jbl.com/us/en/#call
A:AnswerOur JBL Tune 225TWS has Dual Connect so each earbud can be used independently on it's own. You can only pair and play music from one source a time.
A:AnswerThanks for having an interest in our products. We have no news to share when our JBL Tune 225TWS White will be available. Please subscribe to our newsletter found at the bottom of our website, to receive the latest news and updates regarding our products: https://www.jbl.com/
A:AnswerOur JBL Tune 225TWS uses a micro-USB cable that you can use to charge the case. If you need help with getting a new cable, please reach out to our Customer Support. https://support.jbl.com/us/en/