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Thanks for your inquiry. In order to fully shut down the earbuds, the charging case must be utilized. Just position both earbuds in the case and shut the lid. If you have more questions or concerns about your device, please contact our customer support for further assistance.
Sorry, there was a problem. Please try again later.To manually turn off and on your JBL earbuds without using the charging case, follow these general steps, as the specific process may vary depending on the model: Turn Off: Put the earbuds in your ears if they're not already there. Press and hold the touch-sensitive area on both earbuds simultaneously. Typically, holding them for about 5-10 seconds should trigger the power-off function. You may hear a voice prompt or see an LED indicator light up indicating that the earbuds are turning off. Once powered off, the earbuds will disconnect from your device. Turn On: Hold down the touch-sensitive areas on both earbuds simultaneously for about 5-10 seconds. This should power them on. After a few seconds, you'll typically hear a voice prompt or see an LED indicator light up indicating that the earbuds are powered on. Once on, you can connect them to your device via Bluetooth if they don't automatically reconnect. Please consult your specific JBL earbuds' user manual for detailed instructions, as the button layout and functionality can vary between different models. If you don't have access to the user manual, you can often find it on the JBL website in the support section, or you can contact JBL's customer support for assistance.
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