1-10 of 109 Answers
Here’s what you do. Hold the left button down for 3 seconds, right button down for 3 seconds. Once they’re both flashing blue/white and connecting to your phone as two different devices, you then forget the Bluetooth device to both of them. Then, find the nearest river/lake/swamp and use them and the charging case in a rock skipping competition because I’ve tried literally everything and nothing works. The right and left chambers of US congress pair better than the right and left jlab earbuds.
Sorry, there was a problem. Please try again later.For“Jlab Go Air“ (they have the open charging case), these are the instructions that came with it: 1) put in charging case 2) tap the button on the right one 7x and it will blink blue 3) do the same on the left. They will take a moment to pair. When taken out of the case, right flashes blue/white and left is solid white. They are now paired.
Sorry, there was a problem. Please try again later.I had the same problem as everyone else in this thread. I tried tapping each 7 times, as all of the resources mention, multiple times with no success. But.... once I tapped the two earbuds together after pulling out of the case after resetting, they actually paired and synced together as one unified set of earbuds! I can't believe that tapping them together worked, but it did. I don't know if it matters, or not. But I touched the two touch plates, with the Jlab logo on them, together.
Sorry, there was a problem. Please try again later.So this is EXACTLY what I did and what you gotta do. So only one pairs at a time, pair with the left or right one, then in the bt menu choose to disconnect from it but don’t “forget device”yet. Then put it in the case, then take the second one out, pair with it, disconnect from it. That’s when you “Forget device”. Once you disconnected from both and forgot the device and they’re in the case, press the right one 7x rapidly until the light blinks, then do it for the left 7x until the light blinks. Make you you leave them in the case for at least a minute after you did that. Once you live waited a minute, then take them both out, pair with it like a new device and try some music. It should work if you do it like this.
Sorry, there was a problem. Please try again later.Dude I feel your pain. I've been using these going on a year now and they seriously suck. Constantly depairing from one another is just one problem. They also seem to randomly switch into this terrible EQ mode where everything sounds like it's being played through a 1930s ham radio. These headphones have a mind of their own and are completely useless. I follow the steps to get them re-paired to one another constantly, with very inconsistent results every time. Sometimes I spend days without them just letting the battery drain flat so I can reset them and use them again for anywhere from 1hour to 3 days before the issue occurs again. I honestly will never buy any product manufactured by JLAB again. These are absolute garbage, more trouble than they're worth, and have me longing for a standard 3.5mm heaphone connection (completely defeating the point of these headphones -- which is supposed to be convenience). Based on my experience with the JLAB Go Air headphones I have zero faith in any product this company produces.
Sorry, there was a problem. Please try again later.I found that if you do the process while the earbuds are in the charge case, it works. Took a while to figure it out though.
Sorry, there was a problem. Please try again later.You start typing how to fixed and they send u to press the bottom 7 times and after u repeat this process 20 more times you’re gonna realice that it just doesn’t work. And u will go have to go and buy a new one. And do yourself a favor don’t buy this brand legit sucks
Sorry, there was a problem. Please try again later.I went through all the steps. Didn't work. Then when the left was finally in the pairing mode, I tapped them together and low and behold they started working together. I had read somewhere that that procedure worked with airpods.
Sorry, there was a problem. Please try again later.So the best thing I can recommend is to try the troubleshooting, get frustrated because it doesn't work, and bring them back to Best Buy for a refund. Then put that toward a product that works.
Sorry, there was a problem. Please try again later.These earbuds are great if you can only hear out of one of your ears at once.
Sorry, there was a problem. Please try again later.