My headphones just stopped charging..is there a way to get them to charge? Change the battery?? I have tried different chargers, plugs etc..nothing is working.
I haven't had them very long. What is the guesstimated life span on these headphones? null

Question

My headphones just stopped charging..is there a way to get them to charge? Change the battery?? I have tried different chargers, plugs etc..nothing is working.
I haven't had them very long. What is the guesstimated life span on these headphones? null

Debi · Accepted Answer

This may be kind of a dumb response, but I had the same problem, and then realized that I'd been putting the Left bud in the Right bud slot and vice versa. Now buds fully charged after just a few minutes.

Answered by Debi 5 years ago

Ryan · Answer

Found a fix on another site. You can do a "hard reset" by holding the power and volume buttons for 10secounds. Not sure if all, just power and 1 volume or both volume. I tried several combinations and afterward I unplugged and replugged it and it started charging. The problem only seems to happen when you run it completely out of power. So if you just shut them off when it starts the beeping low power message you should be good.

Answered by Ryan 5 years ago

Taysmomma33082 · Answer

I just bought mine in June 24, 2019 & it's only been a little over 2 months and now I'm having the same thing problem you are. I filed a warranty claim but honestly don't think it is going to do me any good to have hope the company will help me out. Saying this bc I can't find the receipt or box to show any proof of purchase & from what it said in an email for confirmation and my case number, you must have proof of purchase in order to have the warranty be valid. Even if I/anyone else did/does have the proof of purchase, it's still completely up to them if it was something you did to cause the issue or if it's something on their part. Let's say I go ahead & mail out the earbuds and turns out they say I'm the 1 who caused them to malfunction but in all reality it's really bc of them. How would anyone really know what the truth is & I'm no one special compared to a company that's got a name for themselves. Anyways, it seems to be logical for me to just go ahead and trash the earbuds I once loved and thought I made a good decision for buying them. Same thing the company did with my money and happiness, right? 
To anyone else who happens to come across this...IF YOU'RE PLANNING ON BUYING THESE...DONT! SAVE YOUR $$ FOR SOME WORTH IT!! IF YOUVE ALREADY BOUGHT THEM, IM SORRY & I FEEL YOUR FRUSTRATION BELIEVE ME!!

Answer

Hold both buttons down for several seconds till the blue lights cone in ....Leave too open and they charge

Tboss261 · Answer

These headphones are straight garbage. I've had them fro 3 days and cant get them to charge. Will be going back to best buy to get my money back and get skull candys like I should've in the first place

Answered by Tboss261 5 years ago

Alby · Answer

I bought these headphones on 3/6/2020, and on 3/9/2020, I was not able to charge them, reset them, or anything. Do not buy these headphones at all. I am returning and swapping out for something else, but save yourself some money and headache and don't get them. Waste

Answered by Alby 5 years ago

JLab Audio Team · Answer

Hey Disappointed, 
We are sorry to hear that your JBuds Pro Headphones have stopped taking a charge. Although the battery is not replaceable, we do cover them under warranty for two years. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t  & Friday 8am-3pm  p.t  so that we may get you taken care of. 
Thanks, 
JLab Audio #FINDYOURGO

Earbudman · Answer

So i had the same issue turns out the chargingnport was just dirty
And had gunk st the bottom of my headphones charging connections port
So clean off charging connecting spots maybe that would work

Drew · Answer

Have you contacted JLab with this issue? I ran into the very same thing, and they offered a store credit under their warranty policy.

Michaelevan7 · Answer

You have the make sure the case is at least 50% charged. I say 50% because charging them less won't even charge both earbuds fully.

Menhen · Answer

Mine did the exact thing after maybe 4 months, so I’m commenting in case someone has a solution. I filed a warranty claim but have not heard back

OwOQwQ · Answer

I tried everything people had said to do and I still can't get them to charge. Maybe it's because they're using the Bluetooth earbuds or something?! I only bought them on August 7th, 2019 and now it's November 28th, 2019. I am so upset right now! Anyone else tried all of these 'solutions' but failed?!

Zach · Answer

I had the same problem when I found out I’ve been putting them the wrong way.I’m so stupid but yeah this may be the solution

Virus · Answer

Got gf new buds, said she had same issue. The buds are 2 weeks old haven't charged for a week. Well upon closer inspection the earbuds were flipped. They look like they go in correctly either way but check those letters

Bubbahd1 · Answer

I am on my second set in two weeks I never get a flashing white light only a flashing red light and then it goes solid the first set lasted about two days and ran out of charge, I bought another set a fluke as I like the fit
Nothing in the manual talks about the colors of the lights whether it should be white when it’s fully charged or if the red means it’s not charging
When I disconnect the charger the light goes white for a short time, and then when I reconnected it flashes red then it stops and goes solid red but never turns white having this issue with the new ones I am box this morning also my phone shows they are 50% charged

Jwcnc · Answer

I've found that the metal contacts develop corrosion very easily, that look like black spots. I've cleaned them with a electrode cleaner. Also, I find it's better to leave the lid open, and move the earpiece around until a blue light registers. Leave the lid open until fully charged

John · Answer

David, I got my pair as a gift for Christmas and only used them for the first time about 2 weeks ago. When the power got to medium, I plugged them in to charge and got nothing. I haven't gotten them to charge the first time. I am going to fill out a warranty claim and see if they will replace the charger.

David · Answer

I have this problem in my very first charge. I searched and tried almost all different ways. all failed. very disappointed :((

ITMama · Answer

I'd go back to Best buy and ask them to replace those headphones. This is not normal. Must just be a lemon.

Answer

The charging cord is loose - Its only charging to medium full

Paul · Answer

I really like this product but they just stopped charging for no particular reason. This has happened twice now (yes I'm on my second set of JLAB sport ear buds) so I think there is a problem with the charging mechanism. JLAB have been good in that they have refunded me each time, but I think I am going to go with another manufacturer.

Answer

I just took mine out of the charging case and plugged the case in. Case is currently charging. Fingers crossed.

Dylan · Answer

You can jump start them with a stripped usb cable, or buy better headphones.

MsDuke · Answer

Just purchased these and let them charge 3 full day. after pairing o my phone, the ear buds are only 30% charged. Returning them today.

Moon · Answer

I have this same problem and I must say, these Jlab Headphones are really important but low quality. Mine is instead an wireless headphone it comes with an box for charging, so when I put my charger in the box to charge, it instead just blinks an white light on one of the three lights. And instead of buttons, this is like an touch-screen but you don't have an screen headphone. I don't know how you can click both the sound and another button the same time, someone, please help me out, these are really important to me

LetDownExerciser · Answer

I got these pair of headphones over a year ago lasted over a year and loved them. Had to get a new pair after a year which made sense to me for the price but recently started working out a lot and sweating a lot more. When I originally got my new pair one of the earbuds stopped working after 3 days went to best buy and got shipped a new pair only for the new warrant pair I got to last a week and a half. 

If you sweat a lot or like to listen to music while working out save yourself the money and don't get these. I'm extremely disappointed because the first pair I got lasted me over a year but to know that if you workout in them and sweat one of the earbuds will just die within a few weeks not worth the money.

AFarols89 · Answer

Turn off headphones by holding buttons down 5 seconds then charge it. I had same problem and I just did this n it worked

AAAA · Answer

Mine too - used x2 now will not charge. Tried the hard reset. Different charging cords/ sockets/ plugs.

KGMast · Answer

Agree with many that these just stopped working. Really liked them for about 3 months then started getting bad reception\static and within 2 weeks they just quit charging. Mine were $30 so not too expensive but still expected them to work for a year or 2! I use the JLab connector with by computer USB. No I get a message that the device malfunctioned when trying to charge. No better luck with a wall USB or another cord.

Haha · Answer

Just trash them honestly. I wanted to try something different and thought they'd be great for the work I do. I'm going to toss them since my cats took off with my receipt and box and then buy the cheap pair I normally get since they've been able to last at least a year with no issues.

Atm123 · Answer

Mine quit working ive only used them 4 times wowwwww

Bran · Answer

Make sure the earbuds are in the right charging spot in the case. The blue light in the case will blink slowly when charging.

Tforter · Answer

I just pressed all of the buttons at once and it turned on somehow

Baddy · Answer

My headphones not earbuds are not charging

123456789101112131411516 · Answer

I have been putting my JBuds in the the wrong way. I had the left bud in the right slot and the right bud in the left slot so thats why they were never charging. And now they work like new. My dumb self never tried this. So see if your JBuds are flip flopped ( they probably are ). They mix up

Myfixforjbuds · Answer

I have found the answer to get these j us to charge. I seems like the 2 little metal contacts on the case don't fully touch the contacts on the ear phones. The fix have something in the on top of the earbuds while they rest in the case. This guarantees they press on the contacts. Thank me later jlabs, I'll be waiting for my check or a free pair of the new set you have coming. Lol

Redbeard75 · Answer

Make sure the left is on left and the right on right. I know this seems silly but for the first week I mismatched them and they were on the wrong sides. It’s easy to do, hope this helps.

“My headphones just stopped charging..is there a way to get them to charge? Change the battery?? I have tried different chargers, plugs etc..nothing is working. I haven't had them very long. What is the guesstimated life span on these headphones?”

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