Questions & Answers

Q: Questionis the C-Wire required for this?

Asked 4 years ago by Badhac.

• A:Answer Short answer:yes. All smart thermostats require a c-wire to some degree. There are ones that claim they do not require one (nest.)However they draw the power they require by essentially short cycling your furnace when it is not in use, which may or may not be an issue depending on your situation. There are ones that come with power extener kits (ecobee) that people seem to like. There is always that garbage trick of jumping wires and sacrificing your fan control, or paying someone $300 to run new wires. However there is always the reasonable solution of purchasing an adapter kit for like $25 and that will be the easiest, cheapest, and you don't sacrifice any functionality. So if you really want a specific thermostat don't let a 4 wire system hold you back.

  Answered 4 years ago by ReneeRiot

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it accommodate a 2 stage furnace with modulating fan.

Asked 4 years ago by Sotito.

• A:Answer The Glas can handle a two stage system and it also have an AUX out put as well but I would call Glas directly if the aux can be use to control the modulating fan

  Answered 4 years ago by JoseVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: Questionoutside temperature is not updating been stuck on 37* for 4 days now. how do i get it to update current outside weather and temperature conditions?

Asked 4 years ago by Ed.

• A:Answer Hello Ed. I had a similar problem a few days ago. The internet was having issues and the thermostat disconnected from the modem. During that time the "Outside" temperature was not showing. I went into Settings->General->Wifi->Forget this network. I added the Wifi network again and that fixed the problem. Try it and let me know if it worked. Good luck.

  Answered 4 years ago by KsilvaVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questiondo you have to have Wi-Fi present to use this product?

Asked 4 years ago by highboyracer.

• A:Answer On the last storm I lost the internet and the Glas continued to work but was not able to control the Glas via app / cell. Not sure if you need the internet during the initial set up. Best to call Glas and ask, you can reach them at 1-833-297-4527.

  Answered 4 years ago by JoseVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionThermostat will not come out of test mode.

Asked 2 years ago by Anonymous.

• A:Answer They stopped supporting the app and now the thermostat is useless.

  Answered 5 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy GLAS thermostat is giving me messages that it is off line and it is no longer available. Can I correct this remotely?

Asked 2 years ago by Anonymous.

• A:Answer No. The thermostat will no longer connect due to JC discontinuing the product. Therefore they will no longer support any updates, the app will no longer function and will no longer connect to wifi. This smart thermostat is not smart anymore and is basically an expensive standard thermostat.

  Answered 1 year ago by OLEDman

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work in my travel trailer?

Asked 4 years ago by Camper.

Q: QuestionDoes the GLAS Smart Programmable Wi-Fi thermostat show indoor humidity?

Asked 4 years ago by Humidity.

• A:Answer No

  Answered 4 years ago by ReDogVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy thermostat was installed February 2020 with Amanda furnace. Today it’s locked up screen. Tried shutting off power to system for 30 seconds but nothing changed. Furnace seems to be working to original program. What can I do to reset touch screen?

Asked 4 years ago by Orv.

• A:Answer Turn the power breaker off to your thermostat for one hour. That is what I do when my screen freezes.

  Answered 3 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe outside temperature is stuck on 37 degrees. How do I get the thermostat to update to the current outside weather? Already did a factory reset, disconnected wifi and re-installed but no success.

Asked 4 years ago by Stuman.

Q: QuestionIn one picture it shows the outside temp. Does this show a weekly forecast as well?

Asked 4 years ago by Ryan.

Q: QuestionWill this work on a heat pump?

Asked 4 years ago by Charlie.

• A:Answer No it does not...I have one and it does not have emergency heat setting button on the screen. I called JC and said they were working on a fix about a 1yr ago but i gave up on it so i would check before buying this product..

  Answered 4 years ago by John

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this z smart technology?

Asked 4 years ago by trena.

• A:Answer Nope. Uses WiFi.

  Answered 4 years ago by mlgoodson

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy home was built in 2012 forced air with fan Honeywell thermostat, is it compatible

Asked 4 years ago by 4343.

Q: QuestionHow many temperature settings can be programed per day?

Asked 4 years ago by Snickers.

Q: QuestionI have a whole-house humidifier on its own transformer that draws source voltage from the furnace. I'd like to use the JCI Glass to control it. Is anything besides low-voltage/low-current two wire needed to allow this thermostat to regulate humidity?

Asked 4 years ago by Hawxter.

Q: QuestionIs this a 4 wire hookup or 5 wire ?

Asked 4 years ago by Jojoe1.

Q: QuestionWill it work on a high voltage oi heat system or is it a 24 volt thermostat only?

Asked 4 years ago by Edward.

Q: QuestionWill this work in an apartment? If I were to move would I be able to install it again wherever i move?

Asked 4 years ago by Izzy.

• A:Answer Of course it’s a thermostat you can keep moving it until you’re tired of it.

  Answered 4 years ago by Sandy

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work with variable speed motors? I tried the Nest thermostat and that one does not.

Asked 4 years ago by PR.

• A:Answer If you want to fully realize the capabilities of your system you will want to have a professional install a communicating thermostat designed by the manufacturer of your HVAC equipment.

  Answered 4 years ago by Karabak

  Helpful (0)Unhelpful (0)ReportAnswer this question