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I followed the descaling instructions to a tee multiple times, and the descale light is still on. Very frustrating! This will be my last Keurig
Sorry, there was a problem. Please try again later.To begin the Descale process when the Descale light is flashing - REMEMBER to turn the power button "OFF" before you try press the 8oz + 12oz buttons to start the Descaling process: 1. Unplug the Keurig Slim unit from power and make sure there is no coffee pod in it. 2. Clean the water tank, and pour in one bottle of Keurig Descaling solution, refill the bottle with fresh water and pour into the solution in the tank. 3. Plug in the Keurig unit - DO NOT PRESS THE POWER BUTTON! Instead, press the 8oz+12oz buttons for 3 seconds and the "Brew" light will begin to flash. 4. Put a large ceramic cup under it, and press the "Brew" button. Discard the hot solution, and repeat this until the "Add Water" light comes on. 5. Refill the water tank with fresh, clear water, return to step 4. When the "Add Water" light comes on again, the Descale process is complete, and the Descale light should go off until it needs to be done again. 5
Sorry, there was a problem. Please try again later.After multiple attempts, my machine finally completed the descaling process. Now it won’t come out of the descaling mode and I’m unable to use my machine. This process should never prevent me from using the machine I paid for. I clean my appliances on my own. I won’t be purchasing another Keurig.
Sorry, there was a problem. Please try again later.Stoobie got it right. Thank you! This was frustrating as first but after reading Stoobie’s steps it helped: To begin the Descale process when the Descale light is flashing - REMEMBER to turn the power button —>"OFF"<— before you try press the 8oz + 12oz buttons to start the Descaling process: 1. Unplug the Keurig Slim unit from power and make sure there is no coffee pod in it. 2. Clean the water tank, and pour in one bottle of Keurig Descaling solution, refill the bottle with fresh water and pour into the solution in the tank. 3. Plug in the Keurig unit - DO NOT PRESS THE POWER BUTTON! Instead, press the 8oz+12oz buttons for 3 seconds and the "Brew" light will begin to flash. 4. Put a large ceramic cup under it, and press the "Brew" button. Discard the hot solution, and repeat this until the "Add Water" light comes on. 5. Refill the water tank with fresh, clear water, return to step 4. When the "Add Water" light comes on again, the Descale process is complete, and the Descale light should go off until it needs to be done again. LAST STEP - 5 Unplug and it should be done blinking descale.
Sorry, there was a problem. Please try again later.Here is how I got it to work. I did complete all the above steps that were mentioned. After I completed the first full reservoir full of solution and water - The "add water light" never came on... So it was empty so I filled it up again with just water and then continued to press the K button and dumping the water in the sink. This time when it got close to being empty the "add water light" DID start to blink.. So I once again filled the reservoir with just water and continued to press the K button again until all the water in the reservoir was empty.. Once the water was empty the descaling light FINALLY turned off completely! Hallelujah!! I think what you have to do is go through enough cycles for the add water button to turn on and then do one more complete cycle after that; and then the descale light should turn off.
Sorry, there was a problem. Please try again later.I printed out the instructions for K-Slim and followed them to the letter. However, the "add water" light did NOT come on when it was supposed to. In fact, it completely emptied all the water and then steam started coming out of the machine. Because the "add water" light did not come on either time it was supposed to, it never came out of descale mode. So that light is still on despite having done the descale process. Plus, I think that sucking the reservoir dry probably did nothing good to the machine. But it still works - with the descale light on.
Sorry, there was a problem. Please try again later.Call Keurig with your serial and model number ready. Tell the representative that their product is defective. I have had three free machines shipped to me because they refused to reset. Keurig, which is less expensive, fix the problem (and improve satisfaction), or continue to ship free products, diminishing inventory with no revenue? Unlike a real fix, leaving this be will damage your brand more than it has.
Sorry, there was a problem. Please try again later.Stoobie has best instructions and 1 other comment . Follow Stoobies instructions and most importantly Add Water will not appear till reservoir is near empty(somebody mentioned this ) when you have had enough water cycles of descaling the Descale sign will be off. I pieced together advices from 3 people on this thread and that s how it worked for me. Remember has to be in descaling mode .. per Stoobies instructions .. and push 12oz and 8 oz for it to be in that mode .. Good luck and thanks to all contributors
Sorry, there was a problem. Please try again later.Stobbie’s instructions are right on. It worked perfectly. The descale light is finally off. Thank you.
Sorry, there was a problem. Please try again later.I’m sorry to say we had the same problem, have tried everything Keurig recommends, and have given up. We think our unit malfunctioned - it went into descale mode on its own. It won’t run the descale mode and we can’t get it to exit it. We’re buying a new one to replace it - it was great while it lasted.
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