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Page Showing 1-20 of 74 questions
  • QuestionDoes this model scan the cups to assure you are using keurig brand cups?

    Asked by Anonymous.

    • Answer No, this model works with other brands of K-cups.

      Answered by CommunityAnswer

  • QuestionWhat does " preform needle maintenance" mean?

    Asked by nellybly.

    • Answer Hello and thank you for your question. If you are having trouble brewing, or experiencing interrupted brews, you may have coffee grounds stuck in the entrance needle. The Brewer Maintenance Accessory, included with your brewer, can assist in cleaning out the natural build-up of coffee grounds that can form in the entrance needle of your Keurig® brewer. The Brewer Maintenance Accessory is compatible with all Keurig® 2.0 or Keurig® Plus Series brewers. See how to operate your Brewer Maintenance Accessory in your Use & Care Guide, and please contact our Customer Care team via email or phone, at 1-866-901-2739, if you have any questions.

      Answered by Keurig Care

  • QuestionHow do i clean my keurig coffee maker

    Asked by Anonymous.

    • Answer Follow the instructions. Make a hot cup brew without K-cup daily or every other day depending on usage. Weekly or bi-weekly rinsing of small K-cup holder and damp wipe around. Easy.

      Answered by ThadG

  • QuestionGoing on vacation. How do I clean up the brewer before leaving?

    Asked by Coocooclock.

    • Answer Hi and thank you for your inquiry. We suggest descaling with our Keurig Descaling Solution and or white vinegar before you leave. Take the water reservoir off of the brewer dump out any remaining water and make sure to unplug it. When you come back, refill the water reservoir with fresh water and run a few water brews through. Then brew as you normally would. We hope this information is helpful.

      Answered by Keurig Care

  • QuestionCan I use loose coffee?

    Asked by Berg.

    • Answer Yes, if you use the Keurig "My K-Cup" adapter. I use one for my Ethiopian beans that I grind and use in my Keurig 2.0 machine

      Answered by Buzzsaw

  • QuestionWhat is the difference between the K425 and the K525?

    Asked by Danela.

    • Answer Hi Danela and thank you for your question. The K425 has a 70 ounce water reservoir, it brews K-Cup pods 4-12 ounce single serve sizes, it brews Vue pods and K-Mug pods 12-16 ounce single serve sizes and it comes in multiple colors. The K525 has an 80 ounce water reservoir, it brews K-Cup pods 4-12 ounce single serve sizes, it brews Vue pods and K-Mug pods 12-18 ounce single serve sizes, It has an extra large LCD screen, a hot water on demand feature, an illuminated night light in the water reservoir and only comes in a Platinum color. We hope this information helps. You can check out our brewer comparison page on Keurig.com, the link is below. http://www.keurig.com/Brewers/Home/Keurig%C2%AE-K575-Coffee-Maker/p/K575-Coffee-Maker#SLOT8. We hope this information is helpful.

      Answered by Keurig Care

  • QuestionI am debating between K425 and K525. Under K525 it says it has to set the timer. I really want one that has a timer so I can set it for my husband when he leaves to work. Does K425 have this since it's more in my budget.

    Asked by Lizz.

    • Answer Hi Lizz and thank you for your question. Both the K425 and K525 Brewing Systems have a programmable feature called the Auto On/Off. You can program your brewer to turn on or off automatically at set times. We hope this information is helpful.

      Answered by Keurig Care

  • QuestionI don't drink coffe but I love tea, I see that you are able to put coffee grounds into the my k cup. Can you do the same with tea leaves? Thank you!

    Asked by Jolene.

    • Answer Hello Jolene and thank you for your question. The My K-Cup Reusable Coffee Filter is designed specifically for use with ground coffee and we do not recommend using it with loose leaf tea. We hope this information is helpful!

      Answered by Keurig Care

  • QuestionIs this the keurig k475, or k425? I'm confused.

    Asked by Anonymous.

    • Answer Hello and thank you for your question. The K475 Brewing System and the K425 Brewing System contain the same 400 Brewer. The difference in the numbers indicates a difference in the packaging options between retailers, such as how many K-Cups are included or if there are any accessories included. We hope this information is helpful!

      Answered by Keurig Care

  • QuestionI didn't get a brewer maintenance accessory to clean needle) with my new 425, why?

    Asked by S.

    • Answer Perhaps get in contact with the manufacturer to have one sent. I purchased the same model and received the cleaning part in the box. Their contact number is 8669012739

      Answered by Bianca

  • QuestionCan someone please tell me what the difference is between the K425 & K475? Also, I've read that they come with accessories, but I cannot determine which model comes with what. Can someone also provide this information? Thanks.

    Asked by TMascaro.

    • Answer Hi and thank you for your inquiry. The K425 and K475 are the same exact brewer/have the same features. The model numbers are different for retail and accessory pack-up purposes only. Retailers include different accessories with our brewers, check with your local retailer for more info. We hope this information is helpful.

      Answered by Keurig Care

  • QuestionHOW DO I CHANGE THE WATER FILTER?

    Asked by sTAN.

    • Answer Hi Stan and thank you for your inquiry. Below is the link to video on how to install/change the water filter. We hope this information is helpful. http://videos.keurig.com/detail/videos/keurig%C2%AE-2.0-plus-series-how-tos/video/4834059985001/how-to-install-replace-keurig%C2%AE-water-filter?autoStart=true

      Answered by Keurig Care

  • QuestionCan we wash the items in the dishwasher?

    Asked by Phillip.

    • Answer Hi Phillip and thank you for your inquiry. We suggest hand washing all of your brewer's parts with a clean, damp, soapy, lint-free and non-abrasive cloth. We hope this information is helpful.

      Answered by Keurig Care

  • QuestionDoes this Keurig machine have a timer to pre-set brewing times?

    Asked by Danela.

    • Answer Hello Danela and thank you for your inquiry. The K425 does have the ability to brew a carafe at a pre-set time.You can follow these steps to complete an auto-brew: 1. Make sure the KeurigTM Carafe is empty. Remove the Drip Tray and insert the KeurigTM Carafe securely in its place. 2. Select a K-CarafeTM pack, place firmly in the Pack Holder and lower the Handle. 3. Select AUTO BREW PRESS TO SET. 4. Select the time you want to begin brewing, then press the right arrow 5. Select a Brew Size, then press SET 6. The Touchscreen will indicate DO NOT DISTURB! 7. To edit any options, select TOUCH HERE TO EDIT. 8. To put the brewer in sleep mode, quickly press and release the Power Button. Removing the KeurigTM Carafe or lifting the Handle will cancel the CARAFE AUTO BREW MODE. We hope this information is helpful.

      Answered by Keurig Care

  • QuestionWhich one should I buy if I want to Make single cups ( 12 oz ) and a full pot, using my own coffee grounds ?

    Asked by Gasman.

    • Answer Not a new keurig. If you want a full pot I would recommend an old style perculator. These are more of a grab a cup and go coffemakers. They do allow for decanters but I imagine it would take too many steps to fill and you cant use your own coffee. It has to be in a k cup that is livensed by keurig to use. I have an old perculator for when I need a lot of coffee and my keurig for single servings.

      Answered by Bill2502

  • QuestionDoes this keurig brew cold drinks as well?

    Asked by Rann.

    • Answer Hi Rann and thank you for your inquiry. The K425 Brewing System brews hot beverages only. Keurig makes brewing over ice easy! You can use the specially designed pods that are ideal for brewing over ice or any of your favorite pods. Here are directions: 1. Fill a 16-oz cup with ice and place under brewer (do not use glass), 2. Choose the 6-oz. or 8-oz. button, 3. Brew directly over ice and 4. Stir and enjoy!. Also, we recently launched our KOLD Drinkmaker that offers both well-known, leading brands, such as Coke and Dr. Pepper, and exclusive new beverage brands to discover in soft drinks, craft sodas, sports drinks, flavored waters, seltzers and iced teas. KOLD pods make it easy to shop and store a large variety of options so you can satisfy everyone in your household. We hope this information is helpful.

      Answered by Keurig Care

  • QuestionWhat kind of water should I use will tap water ruin it?

    Asked by Djlpz.

    • Answer It will not ruin the machine if you do, but if your tap water does not have a good taste, this will affect the taste of your coffee. The cleaner the water is, the more flavorful your coffee will be.

      Answered by CommunityAnswer

  • QuestionHow many different size cups does this machine make?

    Asked by kahvi44.

    • Answer Hello and thank you for your question. Our K475 Brewing System will brew the following cup sizes with a regular K-Cup pod: 4oz, 6oz, 8oz, 10oz or 12 oz. If you use a Vue pod or K-Mug pod, your system will brew 12oz, 14 oz or 16oz. This system is also compatible with K-Carafe brewing as well which will brew up to 4 cups of coffee at once. We hope this helps!

      Answered by Keurig Care

  • QuestionCan you brew your own coffee grounds with the K425? If not is there a Keurig that have this capability?

    Asked by Marshay0629.

    • Answer Great question! The Keurig 2.0 My K-cup reusable accessory is compatible with all Keurig 2.0 brewing systems and can be filled with a ground coffee of your choice to be brewed in single serve beverage sizes. We hope you find this information helpful and we thank you for your inquiry.

      Answered by Keurig Care

  • QuestionI just got this today.. It doest have the clear tube in the middle of the water reservoir that the filter goes into.. Did I get a bad one, or does it no longer come with that part??

    Asked by Nick.

    • Answer Hi, Nick! That's part of the water filter and it's sold separately.

      Answered by Keurig Care