Questions & Answers

Q: QuestionWhich app does this KeySmart tracker work with?

• A:Answer This tracker works with the Apple Find My app.

Q: QuestionIs the KeySmart SmartCard waterproof?

• A:Answer Yes, the KeySmart SmartCard is waterproof with an IPX7 rating.

Q: QuestionHow long does the battery last on this KeySmart tracker?

• A:Answer The KeySmart SmartCard Item Finder has a battery life of up to 12 months.

Q: QuestionDoes this KeySmart tracker require a special charging cable?

• A:Answer No, you can charge this tracker with any qi-enabled wireless charger.

Q: QuestionCan this tracker be used with a lanyard?

• A:Answer Yes, the KeySmart SmartCard Item Finder has a lanyard hole for attaching to a lanyard.

Q: QuestionWhat is the maximum wireless range of this item tracker?

• A:Answer The maximum wireless range is 200 feet.

Q: QuestionI'm trying to charge the card with my wireless apple charger - no lights come on to show that it's charging.

Asked 1 year ago by Bruce.

• A:Answer Hi there! We're sorry to hear you're experiencing difficulties with your SmartCard. We rarely receive a concern like that but we're more than happy to assist you with that! Can you please email us at [email protected]? We'll make sure to resolve your issue as soon as possible. Thank you!

  Answered 1 year ago by KeySmart Team

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Q: QuestionWhat is the range of activation for the key smart?

Asked 1 year ago by Cabin.

• A:Answer As you can't always track it, it still does not have a range. any Apple device that is close enough for a bluetooth connection with the KeySmart tracker will update it's location.

  Answered 1 year ago by bill

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Q: QuestionWill the keysmart work with Android?

Asked 1 year ago by David.

• A:Answer No. An alternative for the KeySmart that works with android is the Ekster Tracker Card.

  Answered 1 year ago by bill

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Q: QuestionDoes this device have a lithium battery

Asked 6 days ago by Battery.

Q: QuestionKey Smart - SmartCard - Can you tell me if I can register my SmartCard with multiple cell phones.

Asked 4 months ago by MarkG.

Q: QuestionIf my wallet is stolen,and someone comes near the wallet with a find my phone app, I will immediately get an location update Will the person who came near my wallet with the find my phone app a massage from the card ? or does the card makes a sound ?

Asked 9 months ago by Chupiiii.

• A:Answer No, the person who is close to your wallet won't get a notification, unless you have previously shared it with them. It will make a sound if you ask for it on your FindMy app.

  Answered 9 months ago by KeySmart Team

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Q: QuestionIs this compatible with Android?

Asked 10 months ago by Aaron.

• A:Answer Q: QuestionIs there a keysmart card for android(1 answer) A: AnswerHey! Currently we don't have a version of the Smart Card for Android users :( I hope the new version will appear soon! See all answers Answered 7 months ago by KeySmart Team

  Answered 6 months ago by Anonymous

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Q: QuestionCan you use the Apple Watch Charger with the SmartCard?

Asked 1 year ago by Rob.

• A:Answer Hi there, The KeySmart Card is compatible with any Qi-enabled wireless charger, which includes the Apple Watch charger. So, you should be able to charge it up using that method without any issues. Happy to answer questions!

  Answered 1 year ago by KeySmart Team

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Q: QuestionIs there a keysmart card for android

Asked 1 year ago by Anonymous.

• A:Answer Hey! Currently we don't have a version of the Smart Card for Android users :( I hope the new version will appear soon!

  Answered 1 year ago by KeySmart Team

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Q: QuestionI just purchase a smart card but dont know how use it

Asked 1 year ago by Odell.

Q: QuestionEkster tracker. How do they have a big range area without apple

Asked 1 year ago by Professor.

• A:Answer Hi there! Ekster Wallet uses a different GPS System Application. Though Ekster is a good fit for your wallet needs, KeySmart SmartCard has a lot more to offer. This can fit in almost any wallet design which gives you the freedom to choose which wallet you want to use and keep track of. With Ekster Wallet's GPS system, you may be limited to specific devices, while Apple Find My provides a more versatile and widely accessible tracking solution since you're collaborating with nearby apple users in keeping track of your wallet.

  Answered 1 year ago by KeySmart Team

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Q: QuestionHow do you charge this card? Does it come with a charging cable?

Asked 1 year ago by Issy.

• A:Answer No, It is charged with a wireless QI charger. You only charge it around every year.

  Answered 1 year ago by bill

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Q: Questionif my wallet was stolen can i track its exact location even if its on the move any nowhere near me?

Asked 1 year ago by Anonymous.

• A:Answer Hi there! SmartCard offers a valuable solution to help you track your wallet using the Apple Find My network. The only case where you wouldn't be able to track your wallet when it's on the move is when there are no Apple device users and there's no signal in the area it's situated (which in reality is unlikely to happen).

  Answered 1 year ago by KeySmart Team

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