Questions & Answers

Q: QuestionJust ordered this microwave from a local appliance store. It will be mounted under a cabinet, over a new kitchen aid range, on an island. Is the back of the microwave “finished” so that it looks ok from the back? The dealer could not answer my question.

Asked 5 years ago by Cleaner69.

• A:Answer Hello Cleaner69! Unfortunately, the back does not have a finished look. We do apologize.

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat is the decibel rating for the different vent fan settings?

Asked 5 years ago by Jessica.

• A:Answer Would love to see decibel readings for this (and other) microwaves. I would by no means describe it as 'whisper quiet' for ventilation as the description claims. Perhaps at the lowest vent speed setting it's quieter than my previous one, but not by a lot. I'll change it over to top venting in the spring and see if that makes any difference.

  Answered 4 years ago by Pieter

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this KitchenAid microwave model (Stainless Steel / model # 6239566) have the fingerprint resistant surface like the higher end Whirlpool model (model # 629621) does?

Asked 5 years ago by JB2020.

• A:Answer Yes!

  Answered 5 years ago by Esme2squeakVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionThis unit says "stainless steel" for color but the Kitchenaid fridge and dishwasher I just ordered were labeled as "stainless steel with print shield." Will these pieces look different if placed near one another in the kitchen?

Asked 5 years ago by Carly.

• A:Answer Hi Carly. You may notice a slight difference between the stainless steel colors.

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat does “energy savings” mean when it comes up on the display, above the clock? I find no information about this anywhere

Asked 5 years ago by KBBrodhagen.

• A:Answer After cooking, the energy comes on the screen and keypad dims slightly.

  Answered 1 year ago by MichaelP

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a trim kit for this microwave?

Asked 5 years ago by PWG.

• A:Answer 8171339, is the part number for a side panel kit for this model.

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionFor a KitchenAid microwave KMLS311HSS what are the dimensions for the vent hole for a wall vent? How far down from the cabinet? Can I assume centered?

Asked 5 years ago by Paulwr.

• A:Answer The hole is standard size found on many microwaves and is located in the far back center. This is one microwave Worth cutting that hole since the fan is really powerful and the grease traps are of the baffle type as found in true range hoods. The Microwave makes an excellent range hood.

  Answered 5 years ago by Hard2PlezVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this be installed with an exposed side?

Asked 5 years ago by Mom.

• A:Answer You could install this Unit at the end of a cabinet run, with the following in place. There are two corner bolts that anchor and hold the hood up to the cabinet above, there are no anchors on the side. So Anchor as instructed to the back splash wall and the two corners to the cabinet above and you could have a side open.

  Answered 5 years ago by Family2HandymanVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow high is the minimum high could have above the stove

Asked 5 years ago by Sonya.

• A:Answer Over gas I was told 17 inches

  Answered 1 year ago by MichaelP

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the over the range microwave work with cabinets that are 12 inches deep?

Asked 5 years ago by Anonymous.

• A:Answer YES

  Answered 5 years ago by Family2HandymanVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this microwave be stacked on top of double ovens for in cabinet mounting. Is there a vent trim piece that can be purchased for it to recirculate venting? If not, how would this have to be vented for in cabinet use and not under cabinet mounting?

Asked 5 years ago by LR.

• A:Answer Hello LR! Unfortunately, we can only recommend this model be installed per the Installation Instructions. Thank you for your inquiry on our Whirlpool appliances.

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this Microwave easy to clean?

Asked 5 years ago by Mark.

• A:Answer Hello Mark! Yes, this microwave is easy to clean. Thank you for your inquiry on our KitchenAid appliances.

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just installed under cabinet lights that have white LED lights . Our Kitchen Aid micro/ vent hood has LED lights that put out more of a yellow color. Can I change these out for white light LED’s? Where would I go to get them? How much would they cost?

Asked 5 years ago by Happy.

This question was asked about the related product: KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black

• A:Answer I’m not sure as to why you have yellow lighting as my lights are bright white....I would contact Kitchenaid to verify that what you have is not a defect.

  Answered 5 years ago by Lisa

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am having this low profile KitchenAid Microwave installed by Best Buy. Can I assume that the hole in the upper cabinet for the microwave cord will be done by the installers? I have added the outlet to the upper cabinet.

Asked 5 years ago by harv.

• A:Answer Hello harv! We would recommend contacting your local Best Buy for information on Installation. Thank you for your inquiry on our KitchenAid appliances.

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI removed my 43 year old range hood in anticipation of my new low profile micro and now have the electric wires protruding from the back wall. Where in the cabinet above my range should the electric outlet be placed so it's in the correct place? Need asap

Asked 5 years ago by Con.

This question was asked about the related product: KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White

• A:Answer Just to the right of center.

  Answered 5 years ago by Hard2Plez

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it come with mount bracket?

Asked 5 years ago by Skipper.

• A:Answer Skipper, the Microwave has a Mounting plate (Located on the upper polyfoam). Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this micrwave have a kit to fit a 36" opening over a 36" range?

Asked 6 years ago by George.

• A:Answer Great question George! You can purchase additional installation accessories. We currently have W11185746 15" Bump Out Kit and the 8171339 Microwave Side Panel Kit. We hope this information helps.

  Answered 6 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes bestbuy installation include mounting and installing new venting to outside wall?

Asked 6 years ago by Hellasmania.

• A:Answer I would assume that they would. There is no venting going out. They just install an electrical plug up in the cabinet above. And the mounting are just metal clips on the top and back that it sits on.

  Answered 6 years ago by DococtVerified Purchase

  Helpful (3)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionUser guide for model kmls311hss says to remove charcoal filters if venting outside. Kitchen aid team told Shynature to leave them in. What is correct? And are there actual grease filters made to go in the hinged grease filter part?

Asked 1 year ago by Josi.

• A:Answer Well duh, I read the manual and referenced it in my question. What is the grease filter? Just the metal plates or should something be inside? Your user manual says take out the charcoal filter, but your answer to another customer was leave them in. What is the right answer?!?!?

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there a way to prevent the lettering on the buttons and underneath from wiping away? What causes this - cleaning or does it does wear off with use? I have t received my microwave and other KA appliances yet, hoping to prevent this. Thanks

Asked 2 years ago by Julie.

This question was asked about the related product: KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White

• A:Answer Hopefully they've improved the finish but I plan to avoid much cleaning with solvents or liquids: I don't trust the gaps around the buttons to shed water/solvent away from the control PC board underneath. I'm guessing most of the problem is our own skin: our natural oils plus residue from whatever we're touching as we prepare foods in the kitchen kind of become their own paint thinner, and gradually wear off the finishes of our most-touched painted surfaces. With this in mind I mostly ask the family to use clean hands, and suggest pushing the buttons a bit off-center so as not to grind the paint right off.

  Answered 1 year ago by BobD

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)