“Hi, I used my toaster for the first time and it filled my apartment with a burning plastic smell. I had removed all the wrapping and washed all the inside parts as instructed. Is this a normal smell? It makes me not want to use it again.”

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• Same happened to us. The smell ceased after a couple of heating cycles. No idea what it was but the house didn’t burn down.

  Answered by AppleAndy 5 years ago

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• Hi Jenga, Thank you for providing feedback on your Countertop Oven. Please do not continue to use the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance.

  Answered by KitchenAidTeam 5 years ago

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