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  • QuestionDoes this unit have a CD player recorder?

    Asked by Fred.

    • Answer Although there is no built in CD/DVD drive within the Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS, you can use an external USB-based Windows 10 compatible CD/DVD drive like this one with this laptop: https://www.bestbuy.com/site/lg-8x-external-usb-double-layer-dvdrw-cd-rw-drive-black/5852919.p?skuId=5852919

      Answered by Lenovo Product Expert

  • QuestionI just bought this laptop brand new. But when I turn it on it keeps crashing with a watchdog blue screen error. It crashes within 1 minute of me logging on. How can I troubleshoot with such little time?

    Asked by Andy.

    • Answer We are sorry to hear that your are having issues with your Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS. First, Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If you have removed the incompatible software, then restarted your computer and the issues continues or there was no incompatible software installed, try resetting your computer back to original factory settings. Since you can not boot the computer normally, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.

      Answered by Lenovo Product Expert

  • QuestionDoes the SD card reader also write to the SD card?

    Asked by ChannelLakeMama.

    • Answer Yes, you can store data from the computer to the 4 in 1 SD card driver within the Lenovo IdeaPad S340-15, model number 81QG000DUS. The 4 in 1 SD card slot is compatible with SD, SDHC, SDXC, MMC version smart cards. The cards are sold separately.

      Answered by Lenovo Product Expert

  • QuestionDoes the touchpad on this have one finger scrolling?

    Asked by ash65.

    • Answer yes it does.

      Answered by montana

  • Questionwhat stylist do I need for the touch screen of the S340?

    Asked by Anonymous.

    • Answer The Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS, is not compatible with any active/digital pen. You can use a capacitive touch stylus as a finger replacement on the touchscreen, like this one: https://www.bestbuy.com/site/insignia-stylus-silver/3695185.p?skuId=3695185

      Answered by Lenovo Product Expert

  • QuestionCan the function keys be locked so that the F1-F12 keys are default instead of the special functions?

    Asked by Joyce.

    • Answer Yes. Here is a link to instructions for changing the primary function of the Function Keys from HotKey Functions to F1-F12 Functions. This laptop does not have an FnLock function so you will need to follow the instructions for making the change within the BIOS: https://www.howtogeek.com/235351/how-to-choose-whether-your-function-keys-are-f1-f12-keys-or-special-keys/

      Answered by Lenovo Product Expert

  • QuestionDoes it have a CD/DVD drive and an SD card slot?

    Asked by epman.

    • Answer The Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS, ships with a 4 in 1 SD card reader, that is compatible with: SD, SDHC, SDXC, MMC format smart cards. While there is no built in CD/DVD drive within this model, you can use an external USB-based, Windows 10 compatible CD/DVD drive with this laptop.

      Answered by Lenovo Product Expert

  • QuestionDoes the USB-C port support Display Port? To use a docking station, would a USB-C option work or would I need to use a dock that uses the USB-A host cable?

    Asked by Mike.

    • Answer There is no video signal through the USB-c port on the Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS. There is an HDMI-Out port for connecting an external monitor, directly to this laptop. You can use a universal USB 3.0 docking station like this one with the IdeaPad S340-15, there are many USB 3.0 universal docks available, this is just one example: https://www.bestbuy.com/site/j5create-usb-3-0-mini-docking-station-silver/5901250.p?skuId=5901250

      Answered by Lenovo Product Expert

  • QuestionWhat is the compatible pen for this laptop?

    Asked by AKJ.

    • Answer The Lenovo IdeaPad S340-15 model number 81QG000DUS, is not compatible with any active/digital pen.

      Answered by Lenovo Product Expert

  • QuestionWhere are the speakers located/where does sound come out? (I currently have a Lenovo with the speakers on the bottom of the laptop, which I'd like to avoid with my next one.)

    Asked by Kayla.

    • Answer The stereo speakers within the IdeaPad S340-15 Laptop, model number 81QG000DUS, are on the beveled underside of the computer. They are aimed to the bottom side not directly on the bottom of the computer.

      Answered by Lenovo Product Expert

  • QuestionWhat material is the computer made of? plastic or metal? Ryzen is third generation right?

    Asked by lelomelo.

    • Answer The Lenovo IdeaPad S340-15 model number 81QG000DUS, ships with a case made of: Aluminum (Top), PC + ABS (Bottom). The AMD Ryzen 7 3700U processor within this configuration is 3rd Gen.

      Answered by Lenovo Product Expert

  • QuestionHow much does it weigh?

    Asked by Anonymous.

    • Answer According to the spec sheet, it weighs 3.97 lbs. Here is the link to the spec sheet: https://psref.lenovo.com/Detail/IdeaPad/ideapad_S34015API?M=81QG000DUS Hope this helps.

      Answered by JustAUser

  • QuestionIs this a gaming computer

    Asked by Rights.

    • Answer It’s not a computer for hard core games, but the 12gb of RAM and Ryzen 7 chipset works well for my daughter running Minecraft games and SIMS4. I don’t think this is an ideal machine for more intensive type games but could run some more advanced games with reduced performance.

      Answered by mcgervey

  • QuestionHow do you turn on the backlit keyboard?

    Asked by BubbaL.

    • Answer Hi there, press "Fn+Spacebar" to turn on the backlit keyboard.

      Answered by Lenovo Product Expert

  • QuestionIs this computer capable of running a full version of Windows 10 Pro?

    Asked by Dave.

    • Answer Yes. You can switch the Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS, out of Windows 10 S-Mode 64-bit Operating System, purchase the Windows 10 Pro 64-bit version upgrade and install it on this laptop. Here is a link to more information and instructions for switching from Windows 10 S-Mode to Windows 10 Home: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

      Answered by Lenovo Product Expert

  • QuestionDoes this laptop have a fan? If so, is it always on (varying speed based on thermal load) OR is it nominally off, and only comes on during thermal stress? Any other comments on fan noise (if applicable) would be welcome

    Asked by AnonymousGeek.

    • Answer Yes. The Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS has an internal cooling fan. The fan will be controlled by the system temperature. You can use Lenovo Q-Control to manually control fan and system performance: ( Fn + Q ) option to change the fan by undervolting the processor.

      Answered by Lenovo Product Expert

  • QuestionHow many hours do you get from a full charge battery?

    Asked by Maggie.

    • Answer The Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS, ships with a 3CELL_52.5WH_INTERNAL, Lithium Polymer Battery, with a battery life of up to 10 hours, depending on the work the device is performing.

      Answered by Lenovo Product Expert

  • QuestionIs this laptop support digital pen?

    Asked by Keith.

    • Answer No. This model does not support an active/digital pen of any kind.

      Answered by Lenovo Product Expert

  • QuestionDoes this laptop have capabilities of adding a monitor to work off of it?

    Asked by Joni.

    • Answer Yes. The Lenovo IdeaPad S340-15 Laptop, model number 81QG000DUS, ships with one HDMI-Out port for connecting an external monitor to this laptop.

      Answered by Lenovo Product Expert

  • QuestionWhat warranty does it come with?

    Asked by MadMike.

    • Answer There is a 1-year limited manufacturer's warranty, covering hardware OEM issues.

      Answered by Lenovo Product Expert