Questions & Answers

Q: QuestionSo, this version has an Energy Saving feature that turns off the clock. It is not lit up unless you are using it, correct? If what I see is right, there is no way to disable this feature and allow the clock to stay on at all time, right?

Asked 8 years ago by gUEST.

• A:Answer The energy saving button turns on when you press it and off when you want to microwave something. Operates just as the vent feature or lights feature work. When you want to turn it on push button, when you want it off, press it again.

  Answered 8 years ago by WaMom

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Q: QuestionIs the interior white or gray?

Asked 9 years ago by Anonymous.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer One answer to my question regarding the interior states that the interior of this microwave is white. I tried to cancel the order after receiving the response, but could not. This microwave arrived today, and the interior is gray which is the Easy Clean so I am keeping the microwave. The interior of this microwave is gray.

  Answered 9 years ago by Anonymous

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Q: QuestionPlease advise as to the mounting system of (LG) over the range microwaves.Same question as prior question. How does the LG Manufacturer of over the range microwave ovens mount? From the top as many GE ovens mount, or on the wall? Or is there a dual mounting system that can be used either top or wall.

Asked 10 years ago by DCH.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave - Smooth White

• A:Answer DCH, That is a question you will need to contact Best Buy's Geek Squad about and they may have to do a site survey or consultation to determine how the unit can be mounted. They will need to determine if you wall can support the weight of the LMV2031SW Over-the-Range Microwave, they need to know what type of walls you have so the right tools can be used, they will need to determine if you have the requisite height from the cooking surface of your oven to install this unit and they will need to confirm that you have the right power source which they will not install for you and if that needs to be done, it will have to be done prior to the installation or mounting of the unit. You probably will need to consult a qualified Electrician for that. There is a lot that goes into mounting the unit, like finding the studs in the wall to mount the unit and to make sure that they are not drilling into any existing power lines or water pipes within the wall or a gas line...IFV

  Answered 10 years ago by LG Digital Customer Care

  
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Q: QuestionCan i use LG Lmv 2031 st on my Lg lmv 2031 BD00microwave magnetronS. I can’t find pat of my Lg Lmv 2031 BD00?

Asked 1 year ago by Anonymous.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Thank you for your interest in the LG 2.0 cu. ft. Over-the-Range Microwave Oven with EasyClean® (LMV2031ST) model. The LG LMV2031ST and LMV2031BD00 microwaves are different models, so their parts may not be interchangeable. The LMV2031ST is a 2.0 cu ft over-the-range stainless steel microwave. Use the specific parts designed for the LMV2031ST when replacing parts. If you can't find replacement parts for the LMV2031BD00, contact LG or an appliance repair service for assistance in finding the right parts. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LMV2031ST.BSBELGA. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs there a way to change the clock to 24 hour time vs AM and PM? How do I do that if so?

Asked 1 year ago by Vincent.

• A:Answer Hey, Vincent! To toggle the time change on your microwave, please open the microwave oven door and press the + button repeatedly to toggle between the 24-hour and 12-hour clock mode. Press Enter to set the clock mode, to set the time of day, press + or – to select the desired hour. We've attached a link with more info below. https://www.lg.com/us/support/video-tutorials/setting-the-clock-and-kitchen-timer-neochef-CT00000303-20150410625721# ^Ian

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhen I leave the microwave oven light on on the outside the inside of my microwave is so hot. I can barely touch it. Even the glass gets super hot. This doesn’t seem normal to me.

Asked 2 years ago by SueB393.

Q: QuestionThe microwave will be flush against a refrigerator on the left. Will there be a problem opening the door?

Asked 2 years ago by Ragu.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hi, MAKE SURE YOU HAVE ENOUGH SPACE AND SUPPORT. – Mount the oven against a flat, vertical wall, so it is supported by the wall. The wall should be constructed of minimum 2" x 4" wood studding and 3/8" thick drywall or plaster/lath. Locate the oven away from strong draft areas, such as windows, doors, and strong heating vents. Here's the installation for venting https://www.lg.com/us/support/products/documents/LMV2031.pdf. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionMy microwave door is rubbing on the slide out hood. It’s like there’s a bushing missing on the door hinges. Is there a way to adjust the height of the door or slide out vent?

Asked 2 years ago by Beetle.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hi, this has 3 option on how vent installation, you can choose-room, wall or roof. Here's the link for installation https://www.lg.com/us/support/product/lg-LMV2031ST.BSBELGA. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionMy lg 2031st is making a screeching sound when I press the vent button. And I get an f3 , short error code

Asked 2 years ago by Annika.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - PrintProof Stainless Steel

• A:Answer If your error code begins with an F, try pressing the "clear" button or turn the oven operating knob to "OFF" and try the original function again. If the code persists, try resetting the circuit breaker and turn the oven on again. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat are the dimensions please.

Asked 2 years ago by Anonymous.

• A:Answer Hello, here are the dimensions, Depth 15 13/16" Height 16 7/16"Width 29 14/16" Carton Dimensions (in) (W x H x D) 33 9/16" x 20 15/16" x 19 1/2"Exterior (WxHxD) 29 14/16" x 16 7/16" x 15 13/16" Interior (WxHxD) 21 15/16" x 11 10/16" x 14 9/16".^Venette

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan I use this microwave as a built-in? meaning it will be installed in a cabinet, rather than over the range. I am remodeling my kitchen and I want to relocate the microwave as I will purchase a different hood. Thank you!

Asked 2 years ago by Eli.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hi, yes you can.^Venette

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is minimum cabinet depth for mounting this microwave? My Cabinets are only 11" deep, so now the whirlpool microwave cant be mounted

Asked 3 years ago by marco.

• A:Answer My cabinets are also 11" deep (which used to be standard depth for upper cabinets, now 12") and I have the LG microwave and it's fine. Check out my pictures. Our last house was a new build and the microwave was installed exactly the same way with a little sticking out, so it's fine. They don't have to match up evenly.

  Answered 3 years ago by GrannyGailVerified Purchase

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Q: QuestionI purchased this item in 2019 and it has stopped working Feb of 2022…. Anyone else have issues with this microwave or any idea what issue is

Asked 3 years ago by Anonymous.

• A:Answer Same this here although it stopped working a year after purchase. LG sent a third party repair company (which took several weeks) and they completely replaced all the wiring. Luckily, it was within the warranty. Now it just quit working again. I’m thinking this was a $400 mistake. We bought an LG fridge and dishwasher at the same time. The fridge quit working last year, took 3 months for them to come fix it. The dishwasher is now shorting out. We are done with LG.

  Answered 3 years ago by Daniel

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Q: QuestionDoes the timer have a notification alert? If so how do you activate it?

Asked 3 years ago by Timer.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hello, yes you will hear a beep.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionShould you leave any space under microwave when adding a tile backsplash in case you need to remove microwave?

Asked 3 years ago by Lovetoshop.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer That’s always a good idea. I usually leave roughly 1” to give flexibility on the future and is unnoticeable.

  Answered 3 years ago by Darenyou2

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Q: QuestionWe are adding a backsplash on the wall behind the range and under the OTR microwave.. I want to be prepared when we will have to replace OTR microwave. Do we need to leave any space under the microwave or can we tile to bottom of microwave?

Asked 3 years ago by Lovetoshop.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hello, yes you need some space.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes anyone know the size duct for the external vent ? Customer purchased and wants us to prep area need to know the size for the exhaust.

Asked 3 years ago by Vodoo.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this microwave have a night light feature that will auto turn on at a specified time and off at a specified time?

Asked 3 years ago by DickieBlack.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - PrintProof Stainless Steel

• A:Answer Microwave LMV2031SS does not have a night light that will automatically turn on. It has a Cooktop/Countertop Light with high/low/off settings. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this have inverter technology?

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hi, unfortunately it does not.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: Questionwhat is the wattage

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer 1,000

  Answered 3 years ago by GracieVerified Purchase

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